Make Private comments editable
Make Private comments editable.
I know this has been raised before but it would be soooo helpful to be able to edit private comments so we can add job notes etc in a continuous stream rather than having to copy paste and throwing out all the date stamps.
I think as an audit trail, we may not always want staff to be able to edit private notes. Also if private notes were editable, and you have enabled the email option to send private notes to one of your mailboxes, then should it resend the private note again after each edit.
Maybe RS needs another feature on top of private note. Like DRAFT note, and SAVED note.
Before closing a ticket, all DRAFTS must be saved which are then, if set, emailed to the private staff email address.