User Defined Reports
A suggestion I have is to improve the reporting and have user defined reports. I’d like to be able to pick and choose different variables to pull from and export to CSV.
Currently, for billing purposes, we would like to be able to make a report that shows.
User, Client, Client-User, Ticket Title, Time Entry, Time Spent
Yes - selectable by client (one or all) and by data range (from this date to that date). Then ***group by ticket***, with all charges with relevant detail listed under each ticket.
This is a very highly sought after report and is one that is typically found in all IT support based billing systems.