Marketr - Allow ticket follow up messages to be sent after each closure
As I understand it, a followup email is sent only after we close the customer's first ticket. Marketr will not send on subsequent ticket closures.
I had our previous system setup to send a thank you note and a survey each and every time we closed a ticket. In some cases, I did not want to send a follow up so I had an override button that could bypass the auto send on a case by case basis.
I propose to add an option to allow Marketr to send messages after each and every ticket is closed. An override option would be nice to have also.
Man, i'm surprised this option hasn't received many votes. I think that follow-up is critical for each and every service performed.
EDIT: In case anyone has stumbled across this, I've been using a workaround for a few months now that works great. Any of our labor-based line items have a one month warranty attached to them. In Marketr, you can set up a "Customer Search" based on warranty remaining, limit it to that one specific warranty, and have it send however many weeks before warranty expiry that you'd like.