I have been subscribing to RS for nine months but am still struggling to go live and make the switch from my current system. I need to ensure RS can do everything I need - or else be confident I have a satisfactory workaround before I go live. RS has some great features and major benefits but also some worrying flaws or omissions (albeit relatively minor) which I must be confident can somehow be resolved and tested in order to pull the plug on the old system.
It is extremely reassuring to see that I can export ticket data to CSV – Fantastic! This could really help should I discover cases where RS does not do quite what I need.
But is there any means of importing tickets as is possible with customers and inventory items? I can see many possible benefits to this - though at this point the first would be enable loading data from my current system in order to run both in parallel for thorough testing.
Our tech support can do this for you – no problem! The tool isn’t very user-friendly at the moment so we’re keeping it internal.
Is there a way to import tickets or update ticket information through an import?