Disable ticket creation from customer portal
We'd like to have the option to disable customer's from creating tickets from their customer portal. This disrupts our ticket flow and causes issues with our techs either missing some of those tickets or us needing to fix a ticket with more information than customer's provide before techs can work on it.
I’m happy to announce that there is now a Advanced setting to disable the ability for Customers to create tickets in the Ticket Portal!
Navigate to Admin > Ticket Preferences > Advanced > “Prevent Customers from creating new Tickets in Customer Portal” > Save
Once the option is checked, there will no longer be a “Create Ticket” button in the Customer Portal.
Thank you for the feedback on this and we hope you enjoy the new super power :)
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TekiDeki commented
🙌!!
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I'm happy to announce that there is now a Advanced setting to disable the ability for Customers to create tickets in the Ticket Portal!
Navigate to Admin > Ticket Preferences > Advanced > “Prevent Customers from creating new Tickets in Customer Portal” > Save
Once the option is checked, there will no longer be a "Create Ticket" button in the Customer Portal.
Thank you for the feedback on this and we hope you enjoy the new super power :)
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Hey everyone! We've been hearing lots of Users request this and see how it could be beneficial. Consider it under review for now, with updates hopefully soon.
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Bill Hamilton commented
Maybe even disable on a per customer basis? A check box in the customer profile to enable or disable this feature for them. This would let you allow certain businesses to submit tickets.
I do agree though that you should be able to turn this off at the very least.