Ticket Timers, labor rate, and notifications
Marking a ticket update to charge time now doesn't give the option to choose which labor rate to use. Viewing the Time Log allows to change the rate with a drop-down but does not change the pending charge.
Adding the labor/time to the Time Log instead of ticket update allows the right billing rate and creates the pending charge, but does not send a ticket update/email to the customer.
I would like to be able to select which labor rate on a ticket update (or have a default per customer), and/or be able to email an update from the Time Log popup.
Duleep Pillai commented
Each customer should be able to be assigned a default labor rate
Mainly voting for the ability to have a default billing rate PER customer.
Paul Schwegler commented
I know there are multiple threads about this, but this is important enough that I feel I need to go through all of them and make a comment. We NEED to be able to set a custom labor rate on a per client basis. Accidentally sending out an invoice with the wrong rate is really going to hurt come automatic invoicing time. We will either lose money, or have to look like fools who can't manage our invoicing.
Jonathan King commented
I would also like this feature.