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855 results found

  1. Love the search all the things update!

    That works really well, it now does not matter if we accidentally hit Enter when searching for a ticket, very nice

    Regards
    Greg Williams
    Lincoln Computer Centre

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    completed  ·  August responded

    Thanks for your comment. We look forward to continuing to make elastic search more robust in the future.

  2. Make Contracts searchable, or at least show all on one page.

    Right now, contracts are very difficult to use. After creating nearly a few hundred of them, it is almost impossible to find a specific one in the list. The problem, there is no way to search contracts (a search box would be nice).

    As a temporary fix, if all contacts were listed on one page (similar to how recurring invoices are listed). you could at least do a control + F to find a specific contract or client name. but right now, contracts only list 50 on a page at a time, which forces you to click through pages of…

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    completed  ·  1 comment  ·  Admin →
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  3. Integrate RepairTech Solutions new product Kabuto monitoring

    RepairTech Solutions is releasing a new product to help retain business by monitoring customers machines and relaying the info back to the tech shop creating leads. More info here http://kabuto.io/

    Managed AV is on the feature list coming soon also!

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  4. add the option to add item searial numbers to a POS sale

    We sell Smart phones and need to be able to add the serial numbers to a sale, it adds allot of extra steps when you have to use an invoice for what should be a quick sale.

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  5. flagging App integrations

    re: https://magnify247.repairshopr.com/apps

    why does it not show (this is a suggestion !) those “Apps” that I have implemented with some very obvious TAG or FLAG

    Say similar to the left Corner banner (“New”, BETA”, etc.) but Opposite (on Right) showing some banner that says “IN USE”

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    completed  ·  0 comments  ·  Admin →
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  6. DOMO KPI Capabilities?

    Hi Guys! Just watched the DOMO integration video and have to say it looks GREAT. One unanswered capability however was its ability to capture and display KPI's by day/month/year/customer/client.

    The key KPI's I am personally interested in are as follows:

    Repair Turnaround Time (TAT): Measured from ticket Ticket Raised to Ticket Completed in days/hours.

    Long Term Pending (LTP): Number or percentage of tickets that are open longer than a set amount of time (for example 3 days).

    Average Cost of Repair (ACR): per day/month/year/customer.

    Repeat Repair Rate (RRR): Percentage of repairs booked within 90 days of original repair being completed…

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  7. Formula based discount (or markup)

    I would like to be able to offer a VAT discount to customers who cannot reclaim VAT. Even though we are VAT registered, we want to be able to 'strip' the VAT amount from a product using the formula x = x / 120*100.

    Simply put, an item selling for £100+VAT is £120 to the customer.
    We want to give customers an offer of (eg) NO VAT in January.
    We want to create a product called 'VAT Friendly'
    So, the £120 item will sell to the customer for the pre VAT price of £100, but we still must pay our…

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  8. Improvements to iOS app

    We just started using the Mercury integrated payment option with the iOS reader and are excited about moving away from Square. I am noticing some slight issues that are making the process a burden for us.

    -After taking the payment, we have the customer sign but we are having issues emailing the receipt from the app. Along with that, if we select done from the same page it will take us to the list of invoices but if we press the back button it will take us back to the page to email the receipt.

    -We can not add manual…

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    completed  ·  Rajesh Agarwal responded

    I’m going to mark this as complete, it’s partially complete – and if you want to split some of these items out into their own entry that would be good to get more eyes on it.

    The closing related tickets should be fixed, the emailing invoices should be fixed.

    More coming in next release!

  9. Get Rid Of Google Cloud Print

    Please get rid of this feature and find something that actually works. We have had nothing but problems since day 1. Sure, there may be a week or two that will go by without any issues, but then, we will have nothing but problems. Please find some other way to support printing.

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  10. Attach a Lead to a Ticket

    It would be nice to be able to take the information from a lead and add it to a ticket. I find myself having to create a ticket and then merge it in order to get the data from the lead into the ticket. This is artificial increasing my ticket numbers really fast.

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  11. Allow techs to add CCs to tickets from within the ticket

    I would love to be able to add a CC to a ticket from within a ticket. This would be useful if I needed to bring in a manager at the client, or bring in an outside vendor so they can be apprised of the progress or to approve the work

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  12. Zapier Trigger on "New Ticket"

    Seems an obvious trigger but not included.

    There are so many triggers in RepairShopr that different users will find useful. For me, I need to trigger a new Trello card on a new ticket creation.

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  13. Ticket Automation - Feature Request

    Ticket Automation is awesome! Would it be possible to add the ability to act on and change the priority though?

    This way we can automate a few things a little better as far as pushing things up and down in priority. We are currently using Ticket Automation to automatically push tickets to a pending recycle status if we haven't heard from the customer in 30 days. Unfortunately since we cannot specify how statuses sort in the ticket area, I'd love to be able to also set the rule we have to change those recycle tickets to low priority to get…

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  14. Worksheet Organization - One Off vs ReUsable

    We would really benefit from having one-time use worksheets (for a single client visit/appointment). With this option, we could create a tech, "punch list", which applies only to this particular appointment. Currently, we would need to create a worksheet, which would then sit in the list of worksheets until deleted. This would create a massive list, very quickly.

    Ideally, we could create one Worksheet list for One-Time use and another for ReUsable/regular use worksheets.

    Anyone else agree? This would be a HUGE asset for our business.

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  15. MAKING LABELS WITH BIGGER TICKET #,

    MAKING LABELS WITH BIGGER TICKET #, SO THEY CAN BE EASILY VISIBLE ON UNITS, ESPECIALLY WHEN THERE IS MANY OF THEM AND SOME ARE IN DARKER AREAS OF THE SHOP .. LARGE TICKET #, CUSTOMER NAME, MODEL & SERIAL # ARE ALL THAT ARE REALLY NEEDED ON THE LABEL

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