General
855 results found
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Own sms provider
We currently use SMS Global as our SMS provider, and rather than invest more dollars in other SMS provider/credits, can the feature to allow 3rd party SMS providers be integrated with RS. I know SMS Global has an API.
48 votesWe have now integrated with Twilio.
https://www.repairshopr.com/blog/posts/feature-release-bring-your-own-twilio-account-to-repairshopr
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Create packing slips from invoices
When a customer buys hardware, we need something for them to sign when the equipment is delivered stating they received it. We need a way to do that when it's just a straight sale and not related to a ticket. It would be helpful to be able to do this from the invoice screen. On some occasions our customers receive the equipment before they issue a payment, so a receipt would not work for us.
48 votes -
Bundles in the add/view charges on a ticket
Hi.
Would it be possible to add bundles in the add/view charges on ticket page. That would allow us to add the correct item bundle directly into the ticket and when the ticket is made into a invoice the correct item bundle would automaticly be in the invoice.
47 votesThis is live!
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Automatically Apply Credits To Invoice
Option to automatically apply existing credit(s) to recurring invoices.
47 votes -
Invoice Email Subject Customization
We really need the ability to change the Email Subject for sent invoices. We need dynamic variables like Invoice number.
Right now it just says "Company Name - Invoice Attached"
If you send multiple invoices, the client can miss the additional ones if they have conversation view on. This also adds new ones to old ones, and again the client may miss it.
We need it to have the invoice number in the Subject so that each and every one will be custom. We are able to do this in Quickbooks or Freshbooks.
47 votesThis suggestion was more about us needing to improve the subject instead of have it be customizable – we have added the invoice number and even the ticket reply tags in case there was a ticket attached. If you still want to make up your own subjects let’s get a new suggestion open for that vs just improving the subject like we’ve done here.
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add a function for customers to draw their unlock pattern
We deal with mainly cellular repairs and the whole point of integrating repair shopr in my business was to reduce papertrials, however this is not possible as i would need customers to be able to draw their unlock pattern on screen.
If you guys could make way for this, would be awesome!
thanks for the great work46 votesHey all – hope you saw in our release post that this shipped last week!
https://www.repairshopr.com/blog/posts/feature-friday-we-ve-added-a-new-scribble-custom-field
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Parts order for invoices without having to create a ticket.
We end up ordering quite a few random parts for our customers - a few of these aren't necessarily for a job. For example a customer may just want a new battery for their laptop. In this scenario there is no diagnostics or ticket notes to be taken, just a part to be ordered and invoice raised and paid.
Currently we are having to raise tickets for simple parts orders. The ability to add items to an invoice using the 'manually create line item' function, works but then does not provide tracking like Parts which so so handy for checking…
45 votesWe did it finally! Just “under review” for 5 years!
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Display link to invoice on 'multiple tickets on one invoice' ticket.
When you create an invoice it displays a nice link on the ticket so you not only know its been invoiced but lets you hit a link to view it, perfect. However, when you utilize the 'multiple tickets on one invoice' feature, the individual ticket not only shows 'not invoiced' but it also has no link even though it is indeed linked to an invoice number along with the other tickets. You can see a tiny little icon in the 'add charges to tickets' area that when hovering over says its been invoiced. But creating a proper link like a…
45 votesMore info can be found here:
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Customisation of Receipt Template
I want to be able to customise the Receipt Template that prints from the Receipt Printer when the invoice prints
I can customise the invoice to how I want but cant find a way to do the receipt. EG get rid of the signature line or change text
44 votesAll set! Check it out in templates
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allow more than 144 sms size
is it possable to have more than the 144 text size limit for SMS's I never just allow the system to send the sms's out and always write my own. 144 chars is just too small.
pleaseeeee
44 votesWe completed this a bit ago, thanks for the votes!
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Discount % by item not entire invoice
Maybe I missed it, but sometimes I need to put a discount on just one item not the entire invoice. Also need to make sure this syncs with quickbook.
44 votesThis is live!
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Portal Permissions
Having portal permissions would help separate tickets and billing and assets. I would like any of my contacts for a company to be able to submit a ticket but only a few who can view assets and usually only 1 who can view an invoice.
Contacts could have check boxes for what's allowed in the portal.44 votesCustomer Portal Permissions were rolled out in 2019! Head here for more info: https://www.repairshopr.com/blog/posts/feature-friday-we-now-have-customer-portal-user-groups-permissions
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Improve the printing system
We've got multiple computers/printers to attend our customers.
When I set every ticket printer throught google print, I get a ticket printed on every ticket printer on the shop.I imagine the quickest and simplest solution would be to add a second level dropdown to the print menu.
It should be possible to choose to which printer is going to receive the ticket receipt and/or labels (In an ideal world, every computer could be identified, maybe through the browser, so that I could automate the printer selection).
It should also be possible to modify printers and labels, we have several…
44 votesWe think that AutoPrintr solves this, as you can now install it on multiple computers for much more granular control. It still doesn’t let you “select a printer” – but it does give much more control.
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Allow serialized products printing
We can view serialized products in each product page however there is no way to export this table. Can you please add a way to export this table? It would be helpful to see the cost of each item on one .CSV sheet.
43 votesYou can now csv export the serialized instances.
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Multiple tickets added to one invoice
I think the ability to add multiple tickets to one invoice would be great. That way we can have a running tally of closed tickets and bill once at the end of the month
43 votesHey!
I think we came up with a solution for this, and in my opinion, it’s even better than actually linking the Tickets.
Check out a quick video I made to show how it works;
http://youtu.be/CTiXgxFIre4Reply and let us know if you think this solves this for you!
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Have multiple Invoice Templates
We'd like to be able to have multiple invoice templates, i.e. we have 2 repair shops we run from the one location - I'd like to be able to switch the template with the click of a button.
43 votesWe rolled out Multiple Invoice Templates on Dec. 20th! Head to the link below for more info!
https://www.repairshopr.com/blog/posts/feature-friday-per-customer-invoice-templates
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Solution for mobile techs with no signal/data
Not sure how it can be done - some form of basic offline android/apple app or a local host web applet but often/nearly all the time I'm on the road I have no data connection. It would be great for me if I could have the basic functionality of booking jobs in/customer details whilst on the road where I have no data connection. Then when I get signal it syncs up.
If that's a bit too out of scope then maybe a way to simply email in customer details/tickets so that when I have no signal it will eventually send…
43 votesOur iOS and Android apps now support offline mode.
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Marketr Follow Up SMS Mesages
I would like the option to setup 2 week, 3 month, 6 month, etc...Follow up SMS messages to my customers...being able to do it with email is great...but for 90% of my customers texting is the best form of communication it seems like anymore...Anyone else out there agree with me on this and would like to be able to setup automatic follow up txt messages ??? Also being able to create canned SMS messages for ticket comments would be great !!!
40 votesThis now works with the Twilio integration!
https://www.repairshopr.com/blog/posts/feature-release-bring-your-own-twilio-account-to-repairshopr
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Petty Cash
At times I have a need for making petty cash transactions (window washing, purchasing shop items from local stores, etc.) and the cash for these is pulled from my register. These transactions are not documented in the system so the register is off at the end of the night when this happens. A petty cash option would resolve this.
40 votesThis is added – you can find this via the Registers system – on the POS page it’s available
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Make a seperate "tab" for Puchases
Okay, this is one big feature that we currently are using random work-around's for; and I hate it.
We buy laptops and equipment from customers all the time. They may have a bad HDD and don't want to spend $100 to fix it, but gladly take $50 for the dead machine and it's worth $300 fixed up. Otherwise, if they abandon their property for 60 days - it's ours. The issue is, we have no way to track, process or pay for "customer purchases".
I know there is a basic "allow purchasing from the public" feature, but that barely scratches…
39 votesWith our new “add to existing” feature for Customer Purchases, the new Category system, and the new Customer Purchases tab, we’re going to mark this as complete. There are a few additional items on this request that we’d love to do as well (e.g., a specific one time use type item) so feel free to break these out as new requests.
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