General

  1. Appointments given a purpose for site-visit repairs.

    RepairShopr is clearly built for in-shop repairs, however if I mention features that already exist; please school me in my errors. I dearly need to resolve the work flow process for site-visit repairs; as it is now, RepairShopr seems grossly inadequate for site-visits.
    Appointments need to take on a roll; currently they are pointless. I will give them their purpose now;
    1. Every appointment must show up under the customer record just as everything else does along with the notes added (under review as a suggestion back in September ‘14)
    2. An appointment is a ticket without ‘status’ (no diagnosis,…

    9 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Integrate with Kashflow accounting system for uk guys

    I would really like an integration with Kashflow for UK accounting, Quickbooks is not as popular here as it once was and is really lacking, and kashflow have a great API. I have conducted some research on teachnibble and kashflow is popular amongst the UK techs.

    http://www.kashflow.com/developers/soap-api/

    9 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We’re going to continue focusing on Quickbooks and Xero for our accounting integrations at the moment. We’ve found these are massive projects and benefit the most by building deeper into our existing integrations rather than adding additional ones.

  3. Export Inventory Reports

    There needs to be a way to export the inventory report. There is a way to import one... why can we not export the report also. There is no way to filter and make adjustments in the current system... if it could be exported to excel or another program, adjusted and then imported back would be helpful. Having the ability to filter the inventory reports is so important.

    7 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  4. add Apple support for signature pads

    It seams that Topaz has some possible development with mac compatibility but there is another company called Wacom that seems to have an option. From the technical specs on one of their products it says that it is Compatible with signature / E-signing software and sign I pro PDF, C++, .Net and Java SDK/API available for developers

    http://signature.wacom.eu/products/hardware/stu-300/

    7 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Topaz is misleading people.

    They have mac support if we build a desktop app, but for web apps we are stuck using their javascript SDK. Nobody else makes a javascript (for web apps) including wacom.

    We would need a desktop app..

  5. Use Paypal to pay through the POS

    I use the virtual terminal to process my credit cards right now.
    Is there a good way to integrate this into the POS?

    7 votes
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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Allow customers to view parts status on the customer portal

    Currently, I just manually send my customers the tracking# for all parts orders. I think it would be beneficial for the customers to be able to see that as part of the customer portal.

    7 votes
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  7. unify RepairShopr & RepairShopr mobile sites

    Due to the normal RepairShopr site now scaling so well on mobile, can we drop the mobile site and move "Field Jobs" from mobile site, to the main site?
    It would less for you guys to maintain aswell.
    Just a thought

    7 votes
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    9 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. TechWARU Assets integration

    It would be great to have the Assets Information obtained from TechWARU go directly into the Assets section of RepairShopr. This would help alleviate a lot of manual entry

    7 votes
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  9. Allow use of a printer connected to the PC / Network that RepairShopR accesses.

    We use a PC as our main RepairShopR station. As most of our work is carry in to the store, this works well for us.

    We have experienced problems with Cloud Print...Not printing and delayed printing. We print the Ticket and Intake form while the customer i here and give them a copy as their claim check. We therefore need to print immediately on finishing taking in the job.

    Also, This morning the printer spewed out 2 copies of all the new Tickets and Intake forms from yesterday.

    I understand that we can create a PDF of the form and…

    6 votes
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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Deleting Items - without csv import!!

    Ok, so this is driving me crazy. I'm trying to correct my inventory and I have a bunch of 'disabled' items that I want to permanently delete. I've tried importing the .csv file with 'delete'=TRUE and a few other variations, but it just doesn't seem to be doing anything. Can we please just get the option to 'delete' disabled items from the disabled items page?? :/

    5 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thanks for your feedback. We currently do not have plans to allow inventory items to be deleted once they have been used (sold) on a invoice. Allowing them to be deleted would cause accounting issues on your reports. Disabling items is the best course of action so that they can no longer be added to anything or sold accidentally.

    Thanks,

  11. Tentative Calendar Events

    HOW HAS NO ONE ELSE THOUGH OF THIS ?!!?!?!

    Hey guys, this is CRITICAL. I just realized how much we are failing by not having these features. We constantly have business appointments that are "flexible" and just need to be on the calendar so they can be "fit in" between appointment gaps.

    EVERY enterprise/decent calendar program (Google/Exchange/365/OutOfOffice/etc) uses different "types" of events (busy/tentative/free), so why not RS?

    We need appointments to have a type so we can know if appointments are tentative. Otherwise, we are risking losing appointments because of being "booked solid" when one of those may be okay…

    5 votes
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    declined  ·  7 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. An optional popup message during checkout

    This would be a great way to make sure the customer gets all the information about there computer and repairs. When the technician is finalizing the ticket, it would be very helpful if the there was a "popup message center button" They would then fill out a message box so that whoever is checking the customer can give them special instructions and follow up information from the technician. Once the person checking out the customer has read and explained the information, an ok button would clear it and payment can be taken

    5 votes
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    declined  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. WHMCS Integration - Webhost Billing Connection

    For those of us that provide webhosting... WHMCS is probably the Best Web Hosting management software.

    WHMCS has a great API.

    Here are links --> http://docs.whmcs.com/API

    Maybe a integration at some point could help keep our webhosting business and computer repair business synced.

    Thoughts all?

    5 votes
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    declined  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Native app with offline sync

    Would be great if there was a native Windows application that we could install on our 2 POS stations. In the event of losing internet at our repair shop, we are dead in the water. If there were a native app that synced with the cloud app, we could continue to check devices in and out of the system and when the internet comes back up, it syncs the changes to the cloud.

    That being said, an iOS/Android app would be awesome too. The mobile site kind of sucks trying to use in the field.

    Love the system overall though,…

    5 votes
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  15. Invoices should be able to be converted into purchases

    invoices should be able to be converted into purchases. Once purchased and finally placed into inventory and should have some sort of ticket that stays with item until sold....then when we have sold item should have a reference number attached to the new customer we are selling to ...so that if the item comes back with a problem we can retrace what happen with phone

    4 votes
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    declined  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  16. Set 'Issue Type' on Diagnosis comment

    We find setting this on book in is helpful, but its an assumption.
    Nice to be offered a chance to change when entering "Diagnosis" comment.
    It would be better if the book in setting showed "Not Confirmed" next to it as well. (so other staff know its an assumption, until confirmed)
    - I realise it can be changed under Ticket Info (Change)

    4 votes
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  17. Customers paying via PayPal

    Most of my customers dislike the new feature that they need to sign in to their account and then find the open invoice and pay the bill.
    I wish you can make an easy payment link via PayPal so customer can pay open invoice at ease. Not everyone is tech savy and the quicker they pay the bill. The faster the work can be done.

    4 votes
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  18. Quickbooks sync

    I suggest having a check box on the invoice list that allows you to resync invoices to quickbooks without having to go into each individual invoice and then allowing you to check all invoices on the list and syncing them at the same time.

    4 votes
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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. Payment Voucher Integration

    Hi Troy,

    I would like to suggest to have a payment voucher system in the current ticketing system.

    Basically, the payment voucher can be use for our employee to claim payments made by them.

    There are many instances where we as the owners and the employees make payments for business using our own money.

    The money has to be claimed later on.
    This payment voucher can be utilise for proper record and also accounting.

    Do let me know

    4 votes
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  20. Canadian tax rates

    Here in some Canadian provinces, we use multiple tax rates nested in each other, and we require more than just a workaround as we need precise reporting.

    Here is what I mean:

    Total = Subtotal + (Subtotal * Tax1) + ( (Subtotal + (subtotal * Tax1) ) * Tax2)

    I'm interested in the platform but this is stopping me. We really need official support and reporting for this to suit our needs.

    4 votes
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