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  1. Ability to send Customer several Estimates at one time via email

    I would like to send multiple estimates to one customer in 1 email. The estimates are already linked to a single ticket.

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  2. edit recurring tickets

    we need to be able to edit and delete recurring tickets.

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  3. allow 'view all' to pull up all tickets.

    When looking at a customer account, there is a 'view all' button to see all the associated tickets. When you click the button, it only pulls up all the tickets for the location you are currently logged into. Please let us see all tickets associated with the account across all locations.

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  4. Merge "continue" button after payment with One Question... page

    I think a lot of the reasons we have accidentally open tickets is because you have to:
    1. click payment
    2. click continue
    3. click view in new tab/resolve

    It would be faster to just:
    1. click payment
    2. see both the payment and the "one question..." to click view in new tab/resolve

    Our employees sometimes forget to click "continue."

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  5. Add cost actual to aging inventory report

    Please add the cost actual to the Aging inventory report. Thanks for considering.

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  6. inventory valuation based on FIFO

    Please consider making the inventory valuation report based on FIFO like it is when it is received in POs and sold in Invoices, rather than an average costing in the inventory valuation. This would help with accounting variances. Thank you for considering.

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  7. Allow a fixed "shop fee for any in house repairs, that is same on every invoice regardless of hours billed.

    A way to duplicate what Auto Repair shops do. Make a standard charge for any thing taken in to be worked on that is not dependent on size of total bill.

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  8. Give the ability to add more than one email address for a customer.

    Just as customers can have more than one phone number, they often have multiple contact email addresses (one customer yesterday had seven!). We would like there to be an option to add more than one contact email address.

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  9. Print label from Edit Bundle page

    Every time I create a bundle I have navigate to the inventory page and hunt down the bundle I just created in my massive inventory list to print the label.
    It would be much better (and simple to implement?) to be able to print the label from the Edit Bundle page directly.

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  10. Allow reminders to also be attatched to tickets, not just customers. Also allow the user to employ "canned reminders". (+UI suggestions)

    Currently, the reminder system is good, but its implementation is clunky. It takes too many clicks to set a reminder, its out of the way so many of my colleagues don't even use it, and it isn't as flexible or efficient a system as I'd like it to be.

    1. Like how customers can be associated with reminders, I also want to be able to associate tickets as well. I almost always have to type in the description the ticket number so I know what the reminder is actually for and I have to manually navigate to the ticket. All of…

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  11. Invoice Automation

    Full automation for invoices just like ticket automation.

    I.E. "When Invoice is created ---> Add Inventory Item to Invoice(Card Processing Fee)"

    "When Invoice is created ----> Set ticket to x"

    "When invoice is edited ----> Send Email to Technician"

    "When invoice is paid/paid online ----> Auto Resolve Ticket"

    Just something like ticket automation would be awesome for simple automation to make invoicing easier.
    Thanks!

    1 vote
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  12. An option to have unpaid invoices count towards sales plus reduce inventory

    We have several customers that pay on terms. Would it be possible for an option to have inventory reduced and count towards sales no matter if it was paid or not? This would help in tracking inventory properly. Once something is invoiced and the product has left the store it should come out of inventory. Maybe I'm thinking backwards?

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  13. Online profile and Resolved tickets

    It is quite confusing for my customers that when they go to their online profile, they do not see a Resolved tickets at all in the Dashboard. VIEW ALL button is somehow not intuitive as it is on the right side of the bar and most people cannot find it. SEARCH feature is only showing up when they hit View All button, but they still cannot view any Resolved tickets until they set up a search filter to disable filtering of Resolved tickets. As a result, my customers mostly create a NEW ticket every time to answer to the Resolved…

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  14. 1 vote
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  15. Christmas Club

    Hi Guys, Xmas comming, many customers start to ask us can they pay deposit for phones, laptops for Christmas. Im just wondering what will be best option for us to do it, customer will pay few times , for example
    iPhone 11 64GB Purple 699 , customer will pay today 100, next week 100, 3rd week 80. how to track that , print ticket with amount paid and outstanding amount

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  16. used to have a url to an image that shows in In take form now it doesn't

    used to have a url to an image that shows in In take form now it doesn't it only shows blank weather its a png or jpg. it used to work then out of nowhere it stopped showing.

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  17. Expansion on auto-generate serial numbers

    Great addition. We can unfortunately not use it, as our serial numbers consist of two letters (abbreviation of vendor's name), the date and then the numeric sequence of the parts - for example:
    AB2110201
    AB2110202
    and so forth.

    It would be great if the auto-generate serial number function could be expanded to include some different formats, rather than long random numbers.

    It would also be awesome if this function could be expanded to populate the serials of all the items on a purchase order, rather than only one line item at a time.

    Thanks.

    1 vote
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  18. Notifications - Item Retail Price

    I hope this is not an already existing feature of RS, although I couldn't find something similar.

    An easy way for multiple shops and their customer service personnel to be aware of any changes in retail prices, would be to send an email notification whenever a price has changed. This would keep everyone up to date, and avoid customer misunderstandings.

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  19. 1 vote
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  20. Flag when a duplicate part number is created

    I've been adding a lot of new part numbers to our system and have found I have unwittingly duplicated a few...is there an option to warn when a duplicate part number (in the 'name' field) has been created (much in the same way it wont let you save without a description)?

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