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162 results found

  1. CRM Integration - Autotask

    Integrate and sync account and contact info from Autotask CRM. Additional "syncing" of tickets, work orders, and other system items would be great for Med/Enterprise clients and help us more effectively use both systems.

    2 votes
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    declined  ·  Robert Reichner responded

    Our plan is to continue building in this direction and have these kinds of features incorporated in RepairShopr. We don’t plan to build an Autotask integration at this time.

  2. Customizable Payment Confirmation Page

    Allow for full layout and text customization on the confirmation page. For example changing "This transaction has been approved." to something a little more friendly like "Thanks, $Customer firstname$ We've received your payment." And then a button to both view/download the PDF with the PAID on it along with automatically emailing a copy of the PDF with the PAID on it anytime a invoice is paid (from here or inside the system) - using the thank you/paid email template - so instead of the 'Print this page for your records' it could say 'download this PDF for your records -…

    3 votes
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  3. Bitcoin Payment Intergration

    I would love to have bitcoin integrated into the site for payment processing.

    34 votes
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    declined  ·  Rajesh Agarwal responded

    We are not adding any payment integrations for now, maybe ask Vantiv (worldpay) to support this instead, then it’ll just work on the terminals we already support.

  4. Customer Phone number on the Label instead of the BarCode.

    or use barcode with a number visible. the barcode is of no use to me in my one man show. :-)

    1 vote
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    declined  ·  Rajesh Agarwal responded

    The phone is already visible – but we might still provide some options for this in the future!

  5. Use Paypal to pay through the POS

    I use the virtual terminal to process my credit cards right now.
    Is there a good way to integrate this into the POS?

    7 votes
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    declined  ·  Robert Reichner responded

    Because there are so many possible options, we’re not currently considering additional payment integrations at this time.

  6. Bomgar has a great API that would allow remote support session tracking to be imported into a ticket.

    Bomgar is a great remote support platform, while designed more for enterprise the stability and feature rich hardware based system really works well, especially for managing multiple machines unattended machines at once. Integrating session information into tickets would be a great start! Looking forward to this platform being everything I need to work effectively and effciently.

    1 vote
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    declined  ·  Rajesh Agarwal responded

    We’re declining this for now, I couldn’t even tell how much the product costs – and being appliance based probably makes them a little further down the list of potential remote support tools most shops will pick up.

  7. implement email hosting

    It would be awesome to also host email accounts for each technician with our own domain, like a "MAIL" tab that allows techs to check their email and send emails, all inside Repair Shopr. This would prevent having to have outlook running. I guess you could compare this idea with Google Apps. Something else that would streamline the process and make Repairshopr virtually the only tab you ever need open in the shop.

    1 vote
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    declined  ·  Rajesh Agarwal responded

    Hey – love the enthusiasm :)

    It almost makes me cry thinking about all the things that go along with this, maybe a happy medium could be adding a ‘quick email’ link to fire something off.. and then alerting on a reply

    We’ll keep this here, but for now, keep your email at Google and Microsoft!

  8. integration with Producteev, or copy of their wonderful user-friendly interface

    is there a way to integrate PDTV in RepairShopr?
    or could we see on day their best features added to your ticket manager?

    what we love on Producteev is
    - the clear view of all the current jobs and what's in progress
    - the tags and priority features
    - the comments -in-tasks feature
    - the assignment feature
    - the ease of the interface

    what we hate in pdtv
    - no customer managment
    - no invoicing system
    - it's not as great as RS :-)

    1 vote
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  9. Wave Accounting Integration

    Would love to see integration with Wave Accounting put on your road-map.

    From what I can tell Wave is the most robust "free" accounting/invoicing solution catered for RepairShopr's target demographic (startup/entrepreneurs).

    53 votes
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    declined  ·  Robert Reichner responded

    We currently plan to deepen our Quickbooks and Xero integrations rather than add additional accounting integrations.

  10. Integration with Insighly

    I would like to see some Integration with Insighly CRM. I have just started using the free version for the past few weeks and it has helped me stay VERY organized with contact information and relationships even outside of "customers". I would really love if it could integrate into Repairshopr.

    0 votes
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  11. Memo on Estimates

    When giving estimates / quotes to my customers, I sometimes like to add notes to clarify the details. I do not see a way to put these into the quote at the moment, but this would be a great help to me.

    2 votes
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    declined  ·  Robert Reichner responded

    We’ve added the ability to send a custom email with estimates and messages can also be added as line items so we’ll decline this for now.

  12. Payment Voucher Integration

    Hi Troy,

    I would like to suggest to have a payment voucher system in the current ticketing system.

    Basically, the payment voucher can be use for our employee to claim payments made by them.

    There are many instances where we as the owners and the employees make payments for business using our own money.

    The money has to be claimed later on.
    This payment voucher can be utilise for proper record and also accounting.

    Do let me know

    4 votes
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    declined  ·  Robert Reichner responded

    We don’t currently have plans to track all the expenses an accounting system would so we’re going to decline this for now.

  13. future cloud storage

    want to know if you are going to integrate you repair POS with other repair software.
    Looking for discounts on other products for computer repairs.

    1 vote
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  14. mysqu database integration

    it might be good to be able to use outside databases like for us we have MySQL servers for our website that we are able to use maybe if You can use these types of databases for your server it could eliminate on database issues maybe even lower server load on your end for managing these databases. such still using your site and service to connect an encrypted connection and be able to chose a database. Maybe it could be a used for database backup or something.

    1 vote
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    declined  ·  Rajesh Agarwal responded

    Thanks!

    We have a great DB setup right now at heroku.

    You mean you want an API to access the data easier?

  15. POS support for the UK

    Would it be possible to use the POS in Repairshopr with UK merchant setups?

    3 votes
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  16. Modify placement of customers, invoices, estimates, etc.

    Just want to suggest, for workflow purposes, modify the placement of customers, estimates, invoices, tickets, etc.

    For example from left to right - Customers, Estimates, Tickets, Invoices, Leads, Marketr, and so on.

    1 vote
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    declined  ·  0 comments  ·  Admin →
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  17. Options to change color scheme

    I think it would be great to provide options to change the color scheme. I find it difficult to distinguish the buttons along the top from the black background sometimes, but it would also be nice to be able to match the colors of our company.

    1 vote
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    declined  ·  Rajesh Agarwal responded

    We are going to be changing the color scheme of the app soon, but for now, aren’t planning on making it customizable.

    Sorry about that, it could be done at some point – but for now we’ll close this one

  18. 0 votes
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    declined  ·  Rajesh Agarwal responded

    We don’t see this as a good fit for our app at the moment – thanks though

  19. 1 vote
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    declined  ·  Rajesh Agarwal responded

    At this time we feel we have built enough in the Customer Relationship Builder that there is no need for constant contact to be used.

    You can fully build and send all types of email campaigns from within RepairShopr, so we’ll have no use for an integration.

    If you think we are missing some features that you like at constant contact, let us know!

  20. I love this software, but I do not want to use the email part of it or SMS part of it at all.

    I find the whole setup very easy to use and it is exactly what I was looking for in my repair shop other than the email/SMS part of it. I call customers to discuss the repairs. If it were cheaper to use the software without the email/SMS and more transactions, I would be much more pleased.

    1 vote
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