General
162 results found
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Enable "Low Cost" Tracking Feature
Hi RS,
With computer hardware and parts, the prices tend to fluctuate, A LOT. Currently, we are using the "worst case scenario high price" for our Cost field on inventory items. That way we know not to buy if it's above that cost for some reason.
A good example is SSDs (256GB). We have our cost in (conservatively) at $119. However, sometimes they cost as much as $140 (in which case we'll hold off on buying until the price drops), other times they're as low as $105 (in which case we'll stock up). Currently, they are on sale for $95-100.…
1 voteThis is a good idea but probably a major feature and not on our immediate roadmap.
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For walk in customers there would be separate option for creating ticket and invoice
For walk in customers, there should be separate option that directly create ticket with timer in no time and no email should be necessary . Kindly do this as ticket system is basically for mail in customers and customers through email. There should be separate system for walk in customers so no time would be taken.
1 voteThe walk-in customer is really only intended for people that don’t want to leave their name. You should be able to create customers for walk-ins that only want to leave a phone number currently.
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Change order of toolbar modules
This is a very minor idea and is not urgent. I just noticed the order of the modules on the toolbar are kind of out of "order" according to our workflow when recently training a noob.
It makes sense that Customers is first - for lookup or creation. However, after finding or adding a customer, you most often create a Ticket. If it's a field job, you add that after a ticket, if not during. Then you add estimates to a ticket, maybe order parts or use inventory, and then make an invoice.
Not sure if it would be possible…
1 voteThis follows Quickbooks conventions so we probably won’t change it for now.
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Add an integrations with Freshbooks
Please add the ability to import all customers w/ notes, invoices (including recurring), expenses & estimates.
4 votesWe plan to focus on Quickbooks and Xero for the time being. We may return to this down the road. We did add an exportable CSV formatted for Freshbooks, though.
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Hello, When making a "New Ticket Comment" you select your "Update Subject" I think one of the items in here should be "Update"
Sometimes we just want to email our client an update on their repair, and it doesn't really fall under any of the other categories.
0 votesWe’re declining items that have 0 votes for now.
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Import FreshBooks data
I've been using FreshBooks for over 7 years, so it is difficult to switch to a new product that can't import all my data from it. Ideally your product would utilize the FreshBooks API to pull the data over. You can check out harvestapp.com for an example of this working correctly.
1 voteWe’ve found that accounting system integrations are quite significant so we plan to develop Quickbooks and Xero as the main ones for now.
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Contract Manager Suggestions
- Make the columns sortable.
- Create a setting to show contracts expiring in the next 30 days.
- Create invoice from contract.
0 votesWe’re declining items that have 0 votes for now.
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Remote support feature
How about a remote support tool to be able to control customers computer remotely. When I had kayako they had the tool called OnSite which basically worked just like logmein rescue where you enter a session number and a tool downloads and then connects the customer remotely with the technician.
I think that would be a good feature to integrate with RepairShopr. Do it in-house though if possible so we do not have to integrate and pay for another product thru another company.
1 voteWe plan to integrate with additional solutions for this but aren’t currently looking at building this ourselves.
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Any chance we can get an integration with recurly.com?
We currently use recurly.com to manage most of our managed services. The system currently in place with repairshopper is great but the customers are not able to change or update billing information on there own.
2 votesWe’re not currently looking at this kind of integration. We’ll consider ways that custom information might be entered into the Customer Portal, though.
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Amazon Local Register / Amazon Payments
It would be great to Integrate to Amazon Payments and/or Amazon Local Register. Similar to your PayPal integration but allows users to login in to their Amazon Payment section.
3 votesSince there are so many potential payment integrations, we plan to stick to the ones currently supported for now.
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Integrate with BeAnywhere Support Express (Remote Control Software)
We are looking into using BeAnywhere Support Express which is a relatively new remote control software which is very advanced and has a lot of great features.
It includes an API to create remote support sessions/codes etc, and would be very nice if you could generate a remote support session from within a ticket in RepairShopr.
23 votesWith their acquisition we’ll probably wait to see what the future of the product is.
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Time Clock Edits Tracking
There needs to be log of what time punches were done by the employee and which were edited. This keeps people from going in and changing their punches at will.
3 votesOnly Time Clock Admins should be able to edit time.
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Better invoice manipulation in form and function
I would find it immensely helpful to have a function to allow us to store multiple different "fine prints" for invoices so as to quickly select different terms and conditions based on the type of invoice. Actually, it would be neat if we could configure a saved set of different invoices and a drop down or other rule select method on invoices in order to manipulate the invoice into a specific predetermined format. I see functions that will do this piecemeal, such as invoice terms for payment due timeframes and such but I think we could take it further.
2 votesFor the time being invoices will only support one set of terms just to simply the process for finalizing invoices. Hopefully there’s a way you can include most cases in a single set of terms.
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Hidden comment on inventory items
Any way we can allow regular technicians (without access to full product details like vendor and price) to see a hidden "note" for reference? A few of our items use special download links or are difficult to find in our inventory room.
It would be great if we could have something like alt-text when hovering on item descriptions, or maybe light grey text below item descriptions that doesn't print out for notes like these:
Download link: go.vipreis.com/downloads/linkid=405&affid=336905
or
Manager required: COA sticker is locked in safe
or
Item location: Row 4, shelf 2, bin 8.1 voteAt this time we only plan to have the notes field available for this purpose.
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Speech to text.
I would like to see speech to text and maybe an app for iPads for the kiosk I'm gonna use my iPad as a kiosk have the customer fill it out and it would be nice when they're explaining a problem if they could just use the microphone and speak it and it will type for them instead of trying to type on an iPad, would be very cumbersome I would believe or is there something out there already. trying to use Dragon but you can only copy and paste it, can't do it right in the fields so checking…
1 voteThis probably isn’t in the scope of something we plan to build in the near future, though it’s certainly an interesting idea!
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Move Sunday to end of week in calendar
Hey guys,
Any objection to moving Sunday to the end of the week on the field jobs calendar. Many shops are closed on Sunday, and even the ones that are open tend to consider Monday the first day of the week.
The reason we'd like this done is because we want to use Sunday as a "placeholder" day for tentative appointments that need to be "fit in" during free time. This is part of our temporary Band-Aid fix until the calendar is updated to support free/tentative/busy classification.
Thanks!
1 voteWe’ll revisit this as part of our calendar upgrades in a few months.
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Device Check-in widget for facebook pages!
I would love to see the device check in and ticket status widgets available for our facebook pages too!
3 votesReally like this idea but unfortunately this is not something that Facebook’s platform would support.
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Tentative Calendar Events
HOW HAS NO ONE ELSE THOUGH OF THIS ?!!?!?!
Hey guys, this is CRITICAL. I just realized how much we are failing by not having these features. We constantly have business appointments that are "flexible" and just need to be on the calendar so they can be "fit in" between appointment gaps.
EVERY enterprise/decent calendar program (Google/Exchange/365/OutOfOffice/etc) uses different "types" of events (busy/tentative/free), so why not RS?
We need appointments to have a type so we can know if appointments are tentative. Otherwise, we are risking losing appointments because of being "booked solid" when one of those may be okay…
5 votes -
Native app with offline sync
Would be great if there was a native Windows application that we could install on our 2 POS stations. In the event of losing internet at our repair shop, we are dead in the water. If there were a native app that synced with the cloud app, we could continue to check devices in and out of the system and when the internet comes back up, it syncs the changes to the cloud.
That being said, an iOS/Android app would be awesome too. The mobile site kind of sucks trying to use in the field.
Love the system overall though,…
5 votesWe’re not currently planning a native Windows version since we’re focused on a cloud-based tool. Appreciate the suggestion though!
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Set default qty for inventory items
We have several services that have specific qty values every time. Some of them are very hard to remember (especially labor times/qtys) and we have to remember to check the item descriptions to see what the "estimated time/qty" is.
It would be really helpful (and I think easy) to add an option for "default qty" in the inventory item details. That way, each item added would populate with a unique qty when added.
Please and thank you. You know it will be easy! AHHHHH!!!!!
4 votesThank you for your feedback. We are closing this due to lack of votes from the community. I will note though, that you can set a minimum value for Ticket Timer so that it rounds up to that value when using Ticket Timers. That at least covers the labor aspect of this suggestion.
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