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855 results found

  1. AutoPrintr Duplex

    AutoPrintr does not support duplex printing.

    We like to give our customers one piece of paper, the invoice on the front and all the ticket notes on the back. This saves a lot of paper.

    We tried overriding on a Brother printer by setting duplex to on in the preferences. We also tried the duplex override via the web interface.

    1 vote
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    0 comments  ·  Admin →

  2. Make a minor change to Marketr

    On the Marketr page, there is an option for a Marketr post that is scheduled for the future to "Send Now". Please make it so that if that button is clicked, it asks for a confirmation. I was planning to send a test email on a newsletter, and clicked that button instead, and sent my newsletter to all my customers. Fortunately, I think the newsletter was finalized, but a confirmation on that button would help avoid embarrassing mistakes in the future,

    3 votes
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    completed  ·  1 comment  ·  Admin →

  3. Profit for estimates calculation

    Kind of like quickbooks used to do.

    I would like a couple of boxes that total the cost, and the profit we would be making on this estimate. Also, it would be handy if it showed a percentage for the profit vs the estimate total so you could also see the markup percentage total for the estimate. This would help a lot for projects we quote.

    7 votes
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    5 comments  ·  Admin →

  4. New Topaz Gemview help reduce paper and input errors

    I am willing to send over the new Topaz GemView 7 tablet so we can cut down on paper printing, and input errors.

    Vote for this so we can have the topaz gemview tablets save paper clutter.

    Sometimes language is a barrier in getting customers information. I know we can use the leads kiosk mode but that even for some grandparents is a task.

    I also think is the solution to help in ref to

    http://feedback.repairshopr.com/forums/165658-general/suggestions/13721247-custom-signature-forms-for-additional-agreements

    4 votes
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    0 comments  ·  Admin →

  5. Worksheets visible on Client Portal

    From what I can see, clients can only see public worksheets if they do "PDF" view. Then the worksheet is buried under the comments. I would like to see it visible on the clients site. I think this would be a good way to keep them updated on where their computer is at in the process.

    7 votes
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    completed  ·  0 comments  ·  Admin →

  6. low stock ordered -take

    Subtract the number of items on POs marked as Ordered/Checkin when populating new POs with the low stock button.

    For instance I want 5 SSD 250 drives, I
    I want to reorder when i'm at 3.
    I sell 2 run a PO with low stock and it populates with 2 I place the order with my supplier.
    I sell 2 more while that first order is still on it's way, i populate my POs now it's asking for 4.
    I order 4 more from my supplier. Now I have 6 coming and 1 left in stock.
    I sell 2 more,…

    4 votes
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    1 comment  ·  Admin →

  7. Add a button that allows you to go to customer wiki from tickets

    I would like a button on the ticket that allows you to go directly to their wiki page. We are trying to encourage use of it and this would help.

    11 votes
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    4 comments  ·  Admin →

  8. Add Location to Ticket Automation Conditions

    We'd like to see ticket location as a condition option on ticket automations. We have a slack channel for each location and would like to setup a notification to go to the room for a specific shop when a ticket hasn't been updated in 24 hours.

    1 vote
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    0 comments  ·  Admin →

  9. Open Invoice Reminder - Editor and Preview

    The open invoice reminder is a fantastic automation solution to help keep your less than punctual clients aware they owe you money.

    Two things to improve it:

    1) Use the same WYSIWYG edit as all of the other email template editors. Not sure why we're using an alternate one in this module. We use completely custom email templates including the wrapper, and there's something weird going on with the formatting.

    2) To compliment #1, need a way to test what the email looks like before sending this out. Considering these emails are fully automatic and are not manually triggered, it's…

    4 votes
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    2 comments  ·  Admin →

  10. Bundle item search / organization

    A way I can search through bundle items easier to locate a particular bundle i'm looking for. We use a lot of bundles and when our techs go to look up a current price for something, the search for a bundle item is a bit archaic and you have to hit Ctrl-F and hope its on one of the many pages of bundles.

    15 votes
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    5 comments  ·  Admin →
    completed  ·  Robert Reichner responded

    With our new bundles update you can search the Inventory page for “bundle” and then use the sort functionality.

  11. Ticket Automation - Feature Request

    Ticket Automation is awesome! Would it be possible to add the ability to act on and change the priority though?

    This way we can automate a few things a little better as far as pushing things up and down in priority. We are currently using Ticket Automation to automatically push tickets to a pending recycle status if we haven't heard from the customer in 30 days. Unfortunately since we cannot specify how statuses sort in the ticket area, I'd love to be able to also set the rule we have to change those recycle tickets to low priority to get…

    0 votes
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    2 comments  ·  Admin →

  12. Edit Ticket Receipt Template

    Please add edit of regular and small receipt ticket template. Thank you for your time and all hard work thus far, significantly superior software folks. Thank you.

    50 votes
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    12 comments  ·  Admin →

  13. Portal Permissions

    Having portal permissions would help separate tickets and billing and assets. I would like any of my contacts for a company to be able to submit a ticket but only a few who can view assets and usually only 1 who can view an invoice.
    Contacts could have check boxes for what's allowed in the portal.

    44 votes
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    6 comments  ·  Admin →

  14. Worksheets - option to make them required

    As it currently stands there is no way to make the worksheet required before ticket progress which defeats the purpose of post checklist repairs as techs could just forget to do it.

    26 votes
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    4 comments  ·  Admin →

  15. Create packing slips from invoices

    When a customer buys hardware, we need something for them to sign when the equipment is delivered stating they received it. We need a way to do that when it's just a straight sale and not related to a ticket. It would be helpful to be able to do this from the invoice screen. On some occasions our customers receive the equipment before they issue a payment, so a receipt would not work for us.

    48 votes
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    completed  ·  13 comments  ·  Admin →

  16. Ticket reminders / notification for Stale tickets

    I'm trying to solve an issue we have with some tickets getting stale.

    It would be nice to have some automated message or email sent to the Tech to remind them they have a ticket that hasn't been touched in a certain amount of time (ideally for ticket that are "waiting on customer, or "in progress" for too long).

    It would be nice if we had an option to set a reminder on a ticket. similar to how its done with contracts. (ex. if you are waiting on customer, maybe you'll set a remind to check it in a few…

    3 votes
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    2 comments  ·  Admin →
    completed  ·  Rajesh Agarwal responded

    Awesome! We just did this recently, head to admin – ticket automations

    Let us know if it’s missing something you need.

  17. Ability to customize the Ticket List view

    When you click on Tickets and it shows the Ticket List, it would be great if there a way to customize the Columns that are displayed. Right now there is a TYPE/BIN that hardly gets used by anyone and I would like to replace it with a column for "Pending Charges" associated with a ticket. See example screenshot: http://repairit.support/public/Ticket%20List.jpg

    20 votes
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    completed  ·  2 comments  ·  Admin →

  18. Please include Customer's Mobile Number on Asset Label

    When the Asset Label prints we adhere it to the asset and if it's a phone or tablet for example we place it in a plastic bin and adhere the ticket label on the outside of the plastic bin. It would be very helpful to include the customer's number on the asset label. It would help us know the number to call when it's ready for pickup plus it would incline the customer to leave the label on their device if it has their contact information.

    1 vote
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    0 comments  ·  Admin →

  19. Auto Email Receipt of Payment For Online Payments & Recurring

    I don't know if it is already an idea out there, but it would be great to have an email receipt automatically sent to the customer after they make a payment with credit card online or after a recurring payment is processed.

    32 votes
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    9 comments  ·  Admin →
    completed  ·  Erik responded

    Thank you for this suggestion! In a recent update we’ve added a setting at Admin > Invoices > Advanced to “Automatically Email Receipt to Customer after Portal Payment”

  20. Ability to customize Ticket Label layout

    We use Ticket Labels to identify devices that are brought in. In our old system we had a lot more info on the Ticket Label such as device password and model number. I would like to have the ability to customize the Ticket Label for our needs. I looked at the Asset label, but it does not show the password or Ticket Number.

    127 votes
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    18 comments  ·  Admin →
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