General
855 results found
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Custom Phone Number Labels
I think it would be incredibly beneficial to be able to label customer phone numbers with custom labels. Instead of:
Mobile: 515-555-5555
Home: 515-444-4444
You could have something like:
Mark's Cell: 515-555-5555
Katie's Cell: 515-444-4444
Etc, Etc.
It's very hard to know currently exactly who's number you are calling, especially with businesses that may have 4 or 5 different points of contacts, all with cell phones.
32 votesToday we released the ability to customize labels. Part of that allows you to add or remove information on the label as you desire. There are tags specifically for phone number that can be used on the labels now!
https://www.repairshopr.com/blog/posts/feature-release-custom-label-templates-have-arrived
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RS App - button to link-to customer 'web' profile
Using the RS mobile view to search for customers is somewhat tricky at times. The new RS App however makes it extremely quick and efficient... problem is, being it's still limited with functionalities, there's much that needs to still take place from the webpage side. (Which is understandable)
So suggestion; add a 'Button' in the App, that'll open a link directly to the client/customer profile via browser. That way we can rely in the mobile App to 'search' and if we can't do the next task via App, we can just link directly to Mobile (repairshopr.com) profile of that given…
3 votes -
Stock inventory website integration widget
So I have people from around town, usually people from phone carriers that I've befriended calling at least once a day and asking if I have parts on hand so they can send me a customer. I don't mine talking to them, that's more business! But one of the employees from one of the carriers said I should just send her a list of all my parts I have on hand every day. Although I could do that with reports, that would be kinda challenging every day or so.
I had the idea, what if there was a way to…1 voteI’m going to mark this as complete because you can realistically do this today with our free woocommerce integration on a wordpress site.
Let us know if you think it’s missing something important!
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Custom appointment type with custom email Template, Add email Template for Custom appointment types
Having custom appointment types is great. It would be much more powerful and useful if we could have an email template that would work with these custom appointment types so you could have custom text for each custom appointment.
Like a sales appointment vs. an on-site visit. Or a sales visit vs. a training session. Each could have it's own text that matched the purpose of the appointment type.
3 votesThis is basically all that the appointment types feature does. This is what it was built for.
Jump in the video to about 1:10 – https://www.repairshopr.com/blog/posts/feature-friday-appointments-widget-updates
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Correct rotation of signature sections on IOS.
We use an iPad in the Square stand in our shop, along side a traditional computer. Today, working with my son and daughter, I discovered a frustration they were having on using the iOS app. Specifically, there are a couple of times when the app changes to portrait mode and makes the signature panel completely unusable.
This occurs up on creation of a ticket when the customer is asked to sign, or on accepting a payment (not CC) when it goes to the signature panel.
What happens on these screens is that the screen rotates sideways, but there are no…
3 votesLet us know if you run into other issues like this
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Square intergration for iOS and Android App in countries other than the US
Square intergration for iOS and Android App in countries other than the US
Unfortunately the Square integration for iOS and Android App only works if you are in the US. What about the rest of us who are not in the US?
This shouldn't be that hard to do. Square already has integration in Australia for Xero so the functionality must be already in Square it's just a matter of making Repairshopr do the same.
6 votesJust waiting for Apple to approve it, should be out in a few days! Look for version number 3.0.12
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Improve some of the older features
There are a tremendous number of features offered in RS and the very core of them are fairly well rounded and fully implemented.
There are also almost some other features that seem like they are do for some upgrades.
There is tremendous potential in things like;
- Ticket Automation
- Widgets
- Ticket
- Worksheets
- Stock tools
- Reports
- Templates
- Custom fields
- Website IntegrationsMany implementations could use some simple upgrades like:
The "Device Repair" widget starts with an option to pick a model and has no option to start with a device manufacturer. This is…
22 votesSince this suggestion is for multiple features, we can’t really manage it in uservoice like other suggestions.
I’m inclined to just delete the post and have these individual items get their own post (so they can get votes/status updates/etc) – but it’s a hot issue so I’ll just mark is as completed and leave it.
If you are considering commenting and adding another small thing you want us to fix before adding more new features, stop.
Go submit a separate idea for it so it can get votes. That’s how this system works..
Marking complete because we’ve heard you, and understand your desire. We are not going to prioritize these examples to be worked on immediately because that isn’t how our roadmap works – but it will be considered as we schedule future work. (as usual)
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Add Employee Clocked In/Out Notification
It would be nice to get notification each time an employee clocks in or out. That way we know exactly when our employees are available to work when we are not in the office
18 votesThis is added in next release
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Have multiple Invoice Templates
We'd like to be able to have multiple invoice templates, i.e. we have 2 repair shops we run from the one location - I'd like to be able to switch the template with the click of a button.
43 votesWe rolled out Multiple Invoice Templates on Dec. 20th! Head to the link below for more info!
https://www.repairshopr.com/blog/posts/feature-friday-per-customer-invoice-templates
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Account for travel time in calendar.
it would be great to have travel time calculated between appointments and have that time "ear-marked" as part of that appointment.
Say you have an appointment from 12-1 and the calculated time from that appointment to the next is 1 hour, it would make the appointment at 2-3 show 1-3 in our calendar, but 2-3 to the customer.
Too many times have I had my employee's schedule back to back appointments, and not account for 30+ minutes travel time.
48 votesWe added appointment buffers to the booking systems recently that was meant to address request!
https://www.repairshopr.com/blog/posts/feature-friday-we-ve-added-buffers-to-appointments
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Up sells in estimates
It would be nice to have the ability to add up sells to the estimate.
117 votesProduct Upsells was released!
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Square Integration in Canada
Currently, the integration with square does not work in Canada. We would like to receive mobile payments on-site, too. Please support this ticket!
9 votesJust waiting for Apple to approve it, should be out in a few days!
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Alert For Overlapping Appointments
An alert for when a tech is booked for 2 appointments at the same time would be very useful for us. Occasionally 2 appointments are booked at the same time by mistake, and generally isn't found until the appointment time. Sending a message alerting us to this mistake would be great. Thanks!
4 votes -
product bar codes
It would be great to include the vendor PO# on the product bar code label. This would help in processing RMAs by giving the vendor purchase details.
1 voteThis is how the labels already work if you print them from the PO
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multi items on tickets
customers bring more than one device, could we have multi items on tickets rather than just been able to have one item one ticket.
1 voteThis is what Assets are for. You can add as many as you like – and they have custom fields available too.
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Allow to search Product List by SKU
Being able to search to input parts based off of SKU would be very helpful. Right now, if I enter a SKU into the search box under Product List, no results come up.
1 voteOur search upgrades now support this on the Product List page and in Search All Things.
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Just thanking you for AutoPrintr
This lil app is fantastic! We now instantly get the forms we always print without any extra hassle. (And manually printing the forms has always been a 1-2 minute hassle with cloudprint)
Thank you so much! Keep up the great work!
1 voteHey! I know this is a late message by any standard, but thank you for the feedback! I shared your message with the rest of the team.
Have a great day!
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Microsoft Teams Integration
Microsoft just released a collaboration and chat platform. Would be nice to have integration similar to what we have for slack.
64 votesThanks for the feedback and votes everyone, marking this as done.
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Ticket Automation - Send SMS
If a public comment is added to a ticket, can we have it also send the SMS message if they're set to receive them?
21 votesTicket Automation can send SMS as an Action!
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Allow multi-techs
Allow multiple techs to be assigned to a ticket. (We have a lot of tickets that 2 or more techs are assigned to, but only 1 person can receive a ticket status notification at a time.)
17 votesWe’ve released Ticket Subscribers that allows for multiple techs to be on a ticket and receive updates from activity.
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