General

  1. Calendar

    Would be usefull to block out time tech needs fort workshop repairs

    0 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. partner with a developer that allows you to check the status of a device when entering the device IMEI/MEID when purchasing a device.

    When purchashing a device from the product, we enter a unique ID such as the IMEI or MEID. There should be a way to check the device to see if it is blacklisted, reported stolen, or locked to a network. Also, after purchasing a device from someone, if the device comes back as stolen or black listed, we should be able to block that customer from selling devices to our store again.

    3 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. make it possible to require Custom Fields for new customers.

    Under Customer Settings we can assign required fields for new customers. I'd like to be able to make a custom “additional field” a “required field.
    For example, we would like the program to prompt the employee creating the new customer record to assign the customer as either residential, contract, or business. We have the custom field created but we are finding it difficult for our employees to remember to assign each new customer as the appropriate type because it’'s in a different tab from where we enter all the other information for a new customer.

    14 votes
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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We’ll continue to look into ways to do this, right now we didn’t want the required fields on the second tab to trip people up – since they aren’t in view.

  4. Receipt printing with customer purchases

    I'd like to have an auto receipt print feature in with customer purchases similar to receipt printed when selling something to a customer.

    15 votes
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    under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. More Marketing Tags

    It would be nice to have additional tags to use in marketing emails to help be more specific on what it is referring to.
    Be able to say something like:
    Hey {{customerfirstname}}, we closed your ticket {{ticketnumber}}. If you have any other problems with {{ticketdescription}} just contact us.

    It would help customers who have several tickets within the marketing period to know what you are checking up on.

    5 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Recurring Statements

    It would be nice to make it so that statement can be scheduled just like recurring invoices.
    Maybe even have option on recurring invoice to attach statement of account.
    I know the invoice reminder does this in a way, but some customers like to see a list of open invoices to print.

    86 votes
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    under review  ·  16 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Ticket Linking for Project Management and Better Diagnosis - Similar to Invoice Progress Bar

    Why not have the ability to link tickets and then put them in the Diagnostic box. Similar to how the invoiced box works with multiple invoices?

    This may be an easy way to provide a starter solution to project management and to provide easier diagnosis without searching through tickets.

    6 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Need a write-off or RMA summary function

    I like the fact that there is an RMA module in repairshopr, but is there any plans for adding functionality for items that are write-offs? This way if we get promotional items or left overs that cannot be sold, they technically would not be RMA items because we could write them off in our books. Are there any plans for a function like this? We plan to franchise out and need to keep the books for each store as up-to-date and accurate as possible, and I feel that using the current RMA system and manually doing such write-offs would cause…

    17 votes
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    under review  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. 4 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We might do a rules engine for this, but currently we don’t want it automatically changing – enough people want this to work differently that we’re going to just leave it for now.

  10. Support payment integration eWay Australia

    Hi All,

    Authorize.net just released themselves on to Australia, and not only is it WAY too expensive, support is horrible. We use eWay Australia, and its recurring payments for our credit card processing here, and it would be super helpful to have it integrated with RS. They have a stellar API and sandbox environment and a lot of code repositories. Better still, its only around 300 a year to attach it to your IMF. Please vote this up so we have a reliable and cheaper option for card processing here in Australia.

    25 votes
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    under review  ·  7 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Auto-fill device type after IMEI is inserted

    There is a database for mobile phones, your competitors use it. It's a great time saver.
    After you scan or type cell phone IMEI number it finds you the model.
    Many of websites who buy used mobile phones have this integrated:
    http://www.fonebank.com/sellmobilephonescash.aspx
    http://www.mazumamobile.com/sellmobile_phones.php

    Some sites that check if your iPhone is locked give you even more information based on your Apple IMEI:
    http://iphoneimei.info

    iPhone 4
    16GB Black
    IMEI: 01xxxxxxxxxxxxxx
    Activated: Yes
    Find My iPhone: Off
    Telephone Technical Support: Expired
    Repairs & Service Coverage: Expired
    Estimated Purchase Date: June 20, 2011
    Contract: Expired
    Carrier: Check Carrier
    SIM Lock:…

    11 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  12. Update Subject in New Ticket Comment

    When doing a new ticket comment it would be great to be able to add to the subject. I like to add notes after talking to the customer about who the repairs or going. Ideas of some things I would like to add are (new note, repair update note, etc.) or maybe add 2 or 3 items that we could customize to are needs.

    31 votes
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    under review  ·  5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. Allow parts ordered to be auto inserted into Estimates

    We know that when an invoice is created any parts ordered are "suggested" and tagged for the ticket.

    However we want the same thing to happen for estimates. The reason is because once we make the estimate an invoice (when the work is completed and or when the client pays) we have an automatic invoice sent via email if it is not paid.

    We keep things as estimates until the work is complete so that invoices are not auto sent ahead of time, thus pissing customers off when they receive an auto email from us about their invoice could be…

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Import non-stocked items from estimates to parts tab

    We only keep a small number of parts on hand to help keep overhead costs low. Consequently, a lot of our parts are special order. Would there be a way to have non-stocked parts entries from an estimate automatically populate into the Parts tab once the estimate is marked approved?

    As it stands now, when the technician receives an approved estimate, he/she has to then hand enter the non-stocked parts from the estimate onto the parts tab. If they populated automatically, we could sometimes cut a whole day out of the repair timeline as this wouldn't be defendant on the…

    13 votes
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    under review  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Test Email Template

    It would be great to be able to test an email template so that the available tags can be verified before an actual email goes out.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. Asset Manager

    Could you please look at adding, or changing the Asset Name field, to auto generate an Asset number?
    Also can we modify what/how the asset label is printed out?
    We are wanting a way of uniquely identifying every asset without having to have a manual system of doing so (ie giving every device a name). The reason this has come about is that we have businesses with multiply assets and when searching assets to add to a ticket you can only search by name and this can be problematic if the names are not unique. We want to be able…

    29 votes
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    under review  ·  5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Field Job/appointments - adding tags for forms

    Would be nice to have access to the following tags to add to forms for "field appointments":
    Field appointment date and time
    Tech allocated to appointment
    site location (could be different from customer billing address)

    1 vote
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. Add Yelp to social media in Marketr

    Please add Yelp to the social media in Marketr

    11 votes
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    planned  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. Integration with LogMeIn Rescue Remote Support Software

    LogMeIn Rescue is long standing Remote Support Software used by many companies both small and large. They have an API available here https://secure.logmeinrescue.com/helpdesk/integration/apis.aspx for integration. This would allow the data between LogMeIn Rescue to be synched into RepairShopr for quicker, easier management of clients. I think this would be a great addition to RepairShopr and in my case make it a completely fluent streamlined system.

    20 votes
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    under review  ·  8 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. Need to be able to change Ticket Problem and Referral types without losing information

    Because the ticket problem and referral types are done by a list, you cannot edit any of them and preserve the information that has been linked to those "types." Because of this, you cannot correct spelling errors or change the name of types for accuracy, unless you also want to loss that information or have a duplicate or similar item.

    Also, there is no way to organize these lists. It may not sound like a big deal, but being able to select an item in alphabetical order is much better than having to search for it in a drop down.

    6 votes
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    planned  ·  7 comments  ·  Flag idea as inappropriate…  ·  Admin →
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