Skip to content

General

← RepairShopr Help Center

I suggest you ...

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

3766 results found

  1. add more reports to the inventory, like Accessories, Parts, Repairs and so on

    add more reports to the inventory, like Accessories, Parts, Repairs and so on

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  2. Add Sale from Inventory to Customer Asset

    We sell refurbished PC's and plan to start using repairshopr to track all details of them.
    From intake, work to refurbish, and sale.
    This we can do.

    However, on sale part...
    We would like to be able to add these inventory items when sold to a customer to their assets.
    I have found no way to easily create an asset from an inventory item, it would be great if we could.

    38 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    8 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  3. Mark a ticket as invoiced after you've added it to another ticket's invoice!

    When you have multiple tickets to bill for, once you add a ticket to the invoice the ticket you've added from should be marked as billed.

    6 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    7 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  4. POS upgrades

    Bigger buttons for touchscreens, better support for Printing and checkout flow would be useful instead of having to keep pressing POS button to return to POS after each sale. There are a number of very good looking and feature rich online POS Apps on the market line 4EPOS for a possible linked App...??

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  5. Make invoice inventory items linkable

    Hello,

    I would love it if I was able to click the items I have added to an invoice/estimate and it directs me straight to the item in inventory.

    Cheers,

    4 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  6. Macro recording feature would be a nice option. (step by step - work flow creation)

    I would love to see a Macro recording feature that allows you to customize the steps in a process. This would allow for custom work flows or processes that you use most offten.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  7. Due Date Time detail

    It would help to have the detail of the time a ticket is due on the "tickets" page along side the date because a lot of our repairs are scheduled to the half hour so hourly differences are important.

    7 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    1 comment  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  8. allow for tax on POs

    Can you please allow us to specify whether we have paid tax or not on products we buy in, either individually or through Purchase Orders? Some suppliers are registered for VAT in the UK while other's aren't, and we have no way of specifying this when we buy something in.

    24 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    4 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  9. Notification when ticket is auto created from lead

    Really need a notification when a ticket is auto created from a lead.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  10. user rights

    I would like the ability to give users certain rights in the app center and admin panels.

    Thanks

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    under review  ·  2 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  11. Ticket Type (custom field) on Leads

    Now that the Custom Field / Ticket Type is required for creating a ticket, It make sense for it to be add the Custom Field drop down to the Leads processing page.

    Currently when creating a ticket from a lead, there isn't a way to specify ticket type.
    Also, there is no check box in the "Ticket type" drop down on the tickets page for tickets without a type set.
    This means, that all of our saved searches that specify a ticket type will omit anything that doesn't have a ticket type (eg all the leads that have been turned…

    9 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    1 comment  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  12. Linking the invoice/estimate replies to the ticket - Centralize all communication to the ticket

    Its time to centralize communication from our clients.

    Linking the invoice/estimate replies to the origination ticket needs to happen because it would simplify communication flow when receiving client communications.

    Have you asked yourself these questions?

    1. Why can’t the invoice/estimate response be as simple as when a client responds to a ticket?

    2. Wouldn’t it make sense to push all of a conversation to the ticket that the invoice/estimate is connected to?

    Simplification solutions

    1. What happens if a client is responds to an invoice (such as a recurring invoice) without a ticket. a. Solution: The response email to the leads area as…
    5 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    3 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  13. Ticket Timers, labor rate, and notifications

    Marking a ticket update to charge time now doesn't give the option to choose which labor rate to use. Viewing the Time Log allows to change the rate with a drop-down but does not change the pending charge.

    Adding the labor/time to the Time Log instead of ticket update allows the right billing rate and creates the pending charge, but does not send a ticket update/email to the customer.

    I would like to be able to select which labor rate on a ticket update (or have a default per customer), and/or be able to email an update from the Time…

    17 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    4 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  14. Location on Ticket to CSV Export

    I use the Export to CSV to run information for Data Analysis and would be helpful to have the ticket location on the CSV Ticket Export.

    4 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  15. On the Ticket Dashboard, allow certain ticket status's to be hidden

    We have some customer status's (such as "X| INVOICED") for tickets where a payment has not been taken and have been granted 30 day invoice, but we want to keep separate from the "Invoiced" status so they stand out to us in other areas.
    We're wanting to use the Dashboard now, but all of these custom status tickets show up in it - which in our case they are completed tickets and don't want to be shown in the Ticket Dashboard view.
    A simple dropdown with tickboxes next to each status (like in the standard ticket list view search) would…

    15 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  16. Add pending charge without ticket

    I invoice my clients on a monthly basis (thank you for scheduled invoices!). Throughout the month I create tickets and add pending charges, and at the beginning of every month an invoice is created that pulls in those charges.

    Sometimes however I'll have an event that doesn't really justify making a whole ticket. For example, I answer a phone call that takes long enough to justify billing for the call, but was still resolved during the call with no further follow up necessary. Or perhaps it will be a hardware order or some kind of reimbursement that I want to…

    5 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  17. Allow receipt text to be uniformly aligned

    On our receipts, half the text is centered and the other half is left-aligned. May be nitpicking here, but the receipts would look a lot better if all the text was uniformly aligned.

    6 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    1 comment  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  18. Sales pipeline management

    Something like pipedrive.com that integrates with RS. I would love to be able to see where exactly a deal is in our pipeline. Has the prospect been contacted? Meeting set? Proposal sent? Follow up made? Sale closed? Onboarding process? All questions that need to be tracked and reported on.

    11 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    1 comment  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  19. Live Chat with ticket creation

    It would be great if you offered a Live Chat feature with the ability that when chatting with a customer we could create a ticket from that conversation and have that information included into the ticket for reference.

    5 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  20. Add Clock Repair

    I was only able to check watch repair on your survey. add clock repair. those are two EXTREMELY different things!

    2 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
1 2 … 157 159 161 … 188 189
  • Don't see your idea?

General

Categories

Feedback and Knowledge Base

(thinking…)