General

  1. Bitcoin Payment Intergration

    I would love to have bitcoin integrated into the site for payment processing.

    34 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We are not adding any payment integrations for now, maybe ask Vantiv (worldpay) to support this instead, then it’ll just work on the terminals we already support.

  2. Use customers Drivers License or ID card to add "new customer".

    Okay, for real - this is genius:

    The Authorize.net API is really great. It reads 3 line track data from a credit card, and transcribes that data into all the required fields for a swipe to complete, and then processes the transaction automatically. It saves a ton of time and hassle compared to a third party swiper.

    Why don't you do the same thing for custom info? You can use the same card swiper to run a drivers license at the "new customer" screen. It could pull the first name, last name, address, and city state zip. All you would…

    4 votes
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    6 comments  ·  Flag idea as inappropriate…  ·  Admin →

    This IS genius – but I don’t want to build this system for all 200 types of drivers licenses we’ll get asked about.

    Sorry everyone :)

  3. website Integrations - gotoassist

    I am a goto assist subscriber and would love to see the integration with the software.

    1 vote
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  4. Is there a chance we could look up a "ticket invoice" in POS.

    so payment can be taken through the POS interface. we use the xero.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Wave Accounting Integration

    Would love to see integration with Wave Accounting put on your road-map.

    From what I can tell Wave is the most robust "free" accounting/invoicing solution catered for RepairShopr's target demographic (startup/entrepreneurs).

    53 votes
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    13 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Multi-Point Assessment Tool/Report

    Create a Multi-Point Assessment Tool/Report that can pull from the repairtech reports and/or based on a questionnaire answered by the tech through the troubleshooting process. I could see this being done as a back end "wizard" troubleshooting flow built through a series of questions manually or just take the yes/no/error response from repairtech. It could be built based on a set template but then let the user change the questions, answers and ultimately how it generates a report. I got the idea from the multi-point inspections you get at the car dealership and they use green, yellow and red colors…

    12 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Multiple Option Estimates & Named Estimates

    -For customers whom you might be presenting multiple options or doing multiple jobs for. Have the ability to create a 'master' estimate then on that same estimate create groups: Computer Replacement Option 1: Item 1, Item 2, Items 3 | Horizontal Line | Computer Replacement Option 1: Item 1, Item 2, Items 3 .. and so on the estimate you could line item and total each of the groups separately and have the option to add the groups up for a grand total.

    -Create a way to name estimates in addition to the numbering system

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Drop Down For Inventory & Quick Add

    The auto-search in fields in nice, but we would like to see a drop down style list especially for staff that may not know all of the inventory items by name. Would also like to see the option at the top of the suggested drop down that says "Add Item", pops a shadow box that has a simplified view of the regular add inventory screen allowing you to quickly add an item and select it without having to jump back to inventory, then back to the estimate, etc.

    3 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  9. Use Paypal to pay through the POS

    I use the virtual terminal to process my credit cards right now.
    Is there a good way to integrate this into the POS?

    7 votes
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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. More customizable numbering for invoices/estimates

    We do 5000+ jobs a year and therefore need a workable numbering system for tickets/estimates/invoices. We used to prefix a document with a capital letter for the type (T for ticket, I for invoice, and E for estimate). With this system we can only use numbers and therefore had to just start with a huge number.

    We picked 140001 to start with (14 for 2014) but all our docs start with that. So, ticket 140001 pairs with estimate 140022 and invoice 140036. Very confusing to pick the right job document at a glance. It would be a very big improvement…

    1 vote
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Customer Phone number on the Label instead of the BarCode.

    or use barcode with a number visible. the barcode is of no use to me in my one man show. :-)

    1 vote
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. CRM Integration - Autotask

    Integrate and sync account and contact info from Autotask CRM. Additional "syncing" of tickets, work orders, and other system items would be great for Med/Enterprise clients and help us more effectively use both systems.

    2 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  13. Memo on Estimates

    When giving estimates / quotes to my customers, I sometimes like to add notes to clarify the details. I do not see a way to put these into the quote at the moment, but this would be a great help to me.

    2 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Integration with Insighly

    I would like to see some Integration with Insighly CRM. I have just started using the free version for the past few weeks and it has helped me stay VERY organized with contact information and relationships even outside of "customers". I would really love if it could integrate into Repairshopr.

    0 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  15. integration with Producteev, or copy of their wonderful user-friendly interface

    is there a way to integrate PDTV in RepairShopr?
    or could we see on day their best features added to your ticket manager?

    what we love on Producteev is
    - the clear view of all the current jobs and what's in progress
    - the tags and priority features
    - the comments -in-tasks feature
    - the assignment feature
    - the ease of the interface

    what we hate in pdtv
    - no customer managment
    - no invoicing system
    - it's not as great as RS :-)

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  16. Bomgar has a great API that would allow remote support session tracking to be imported into a ticket.

    Bomgar is a great remote support platform, while designed more for enterprise the stability and feature rich hardware based system really works well, especially for managing multiple machines unattended machines at once. Integrating session information into tickets would be a great start! Looking forward to this platform being everything I need to work effectively and effciently.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We’re declining this for now, I couldn’t even tell how much the product costs – and being appliance based probably makes them a little further down the list of potential remote support tools most shops will pick up.

  17. implement email hosting

    It would be awesome to also host email accounts for each technician with our own domain, like a "MAIL" tab that allows techs to check their email and send emails, all inside Repair Shopr. This would prevent having to have outlook running. I guess you could compare this idea with Google Apps. Something else that would streamline the process and make Repairshopr virtually the only tab you ever need open in the shop.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hey – love the enthusiasm :)

    It almost makes me cry thinking about all the things that go along with this, maybe a happy medium could be adding a ‘quick email’ link to fire something off.. and then alerting on a reply

    We’ll keep this here, but for now, keep your email at Google and Microsoft!

  18. Payment Voucher Integration

    Hi Troy,

    I would like to suggest to have a payment voucher system in the current ticketing system.

    Basically, the payment voucher can be use for our employee to claim payments made by them.

    There are many instances where we as the owners and the employees make payments for business using our own money.

    The money has to be claimed later on.
    This payment voucher can be utilise for proper record and also accounting.

    Do let me know

    4 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. POS support for the UK

    Would it be possible to use the POS in Repairshopr with UK merchant setups?

    3 votes
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  20. future cloud storage

    want to know if you are going to integrate you repair POS with other repair software.
    Looking for discounts on other products for computer repairs.

    1 vote
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