General

  1. Remote support feature

    How about a remote support tool to be able to control customers computer remotely. When I had kayako they had the tool called OnSite which basically worked just like logmein rescue where you enter a session number and a tool downloads and then connects the customer remotely with the technician.

    I think that would be a good feature to integrate with RepairShopr. Do it in-house though if possible so we do not have to integrate and pay for another product thru another company.

    1 vote
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  2. Integrate Propay payment solutions

    Propay has a great pricing option and swipe available with api. It would be nice to see the integration. www.propay.com

    0 votes
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  3. Any chance we can get an integration with recurly.com?

    We currently use recurly.com to manage most of our managed services. The system currently in place with repairshopper is great but the customers are not able to change or update billing information on there own.

    2 votes
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  4. For walk in customers there would be separate option for creating ticket and invoice

    For walk in customers, there should be separate option that directly create ticket with timer in no time and no email should be necessary . Kindly do this as ticket system is basically for mail in customers and customers through email. There should be separate system for walk in customers so no time would be taken.

    1 vote
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  5. Change order of toolbar modules

    This is a very minor idea and is not urgent. I just noticed the order of the modules on the toolbar are kind of out of "order" according to our workflow when recently training a noob.

    It makes sense that Customers is first - for lookup or creation. However, after finding or adding a customer, you most often create a Ticket. If it's a field job, you add that after a ticket, if not during. Then you add estimates to a ticket, maybe order parts or use inventory, and then make an invoice.

    Not sure if it would be possible…

    1 vote
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  6. Device Check-in widget for facebook pages!

    I would love to see the device check in and ticket status widgets available for our facebook pages too!

    3 votes
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  7. Import FreshBooks data

    I've been using FreshBooks for over 7 years, so it is difficult to switch to a new product that can't import all my data from it. Ideally your product would utilize the FreshBooks API to pull the data over. You can check out harvestapp.com for an example of this working correctly.

    1 vote
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  8. Contract Manager Suggestions

    1. Make the columns sortable.
    2. Create a setting to show contracts expiring in the next 30 days.
    3. Create invoice from contract.

    0 votes
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  9. Move Sunday to end of week in calendar

    Hey guys,

    Any objection to moving Sunday to the end of the week on the field jobs calendar. Many shops are closed on Sunday, and even the ones that are open tend to consider Monday the first day of the week.

    The reason we'd like this done is because we want to use Sunday as a "placeholder" day for tentative appointments that need to be "fit in" during free time. This is part of our temporary Band-Aid fix until the calendar is updated to support free/tentative/busy classification.

    Thanks!

    1 vote
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  10. schedule field jobs from mobile site

    I can add a customer and ticket while on the road, but not a field job - so i can't add start, end or notes in field jobs
    Please add schedule / reschedule field job button on tickets
    Also appointments dont show up in mobile site.
    (Mobile site)

    10 votes
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    For now we are just going to keep that functionality in the desktop version of the site, but it should be 100% functional from a phone – if you are running into an issue, contact support with some details.

    This should be working well!

  11. Amazon Local Register / Amazon Payments

    It would be great to Integrate to Amazon Payments and/or Amazon Local Register. Similar to your PayPal integration but allows users to login in to their Amazon Payment section.

    3 votes
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  12. Native app with offline sync

    Would be great if there was a native Windows application that we could install on our 2 POS stations. In the event of losing internet at our repair shop, we are dead in the water. If there were a native app that synced with the cloud app, we could continue to check devices in and out of the system and when the internet comes back up, it syncs the changes to the cloud.

    That being said, an iOS/Android app would be awesome too. The mobile site kind of sucks trying to use in the field.

    Love the system overall though,…

    5 votes
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  13. Time Clock Edits Tracking

    There needs to be log of what time punches were done by the employee and which were edited. This keeps people from going in and changing their punches at will.

    3 votes
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  14. Better invoice manipulation in form and function

    I would find it immensely helpful to have a function to allow us to store multiple different "fine prints" for invoices so as to quickly select different terms and conditions based on the type of invoice. Actually, it would be neat if we could configure a saved set of different invoices and a drop down or other rule select method on invoices in order to manipulate the invoice into a specific predetermined format. I see functions that will do this piecemeal, such as invoice terms for payment due timeframes and such but I think we could take it further.

    2 votes
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  15. Status for "Deleted" tickets so they can be audited

    Hey guys,

    We really appreciate you making the option to truly delete tickets. This was super helpful for accidentally created tickets and all of our tests. Now, a little change request.

    Is there any way you can make deleted tickets appear to fall off to all but admin users, and have them go to some kind of "hidden pool". You could add a status called "Deleted" below "Resolved" in the drop down status list - but only make that option/pool available to global admins.

    So, clicking Delete Ticket would do the following:
    Trigger the "Job Cancelled" option in the ticket. …

    4 votes
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  16. Hidden comment on inventory items

    Any way we can allow regular technicians (without access to full product details like vendor and price) to see a hidden "note" for reference? A few of our items use special download links or are difficult to find in our inventory room.

    It would be great if we could have something like alt-text when hovering on item descriptions, or maybe light grey text below item descriptions that doesn't print out for notes like these:

    Download link: go.vipreis.com/downloads/linkid=405&affid=336905
    or
    Manager required: COA sticker is locked in safe
    or
    Item location: Row 4, shelf 2, bin 8.

    1 vote
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  17. Add logo to top of web app

    Hey guys,

    This isn't really important, but it would be cool to be able to use our actual company logo at the top of the web app, rather than just our name in regular text. Customers see it when signing, so why not let them always see our logo.

    It could use the same logo we upload in the initial setup process, or be a custom upload since it's a constrained space.

    3 votes
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  18. integrate the orders in Xero with the purchase orders in RS and sync them

    Xero is great for keeping on top of invoices due, but occasionally an invoice does not get created or uploaded by staff. If that were to happen while they were booking in the stock it would simplify.

    2 votes
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  19. Integration with a program called UVK or Ultimate Virus Killer

    I found this program from a review I seen on technibble it's called UVK and it does the same thing as D7 and repairtech but in my opinion it does it better and for a less cost to the repair shop. I would like to see it be integrated with repairshopr. I have tried all three product but still use UVK the most. My fellow techs please take a look at this product and if you agree that it needs to be integrated into repairshopr then please place a vote or two thanks Rick

    1 vote
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  20. Ecwid ecommerce integration

    Ecwid is a great ecommerce solution because it is not specific to any singular platform so you can run your ecommerce site ON your existing site (i.e. wordpress, Joomla!, html, facebook etc.).
    Ideal integration would work like this:
    use UPC or SKU as item reference and update pricing automatically
    automatically feed new items onto repairshopr system
    allow repair shopr system to tag with instore stock levels or not held instore

    failing that - any type of integration would be great

    3 votes
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