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855 results found

  1. Ability to customize Ticket Label layout

    We use Ticket Labels to identify devices that are brought in. In our old system we had a lot more info on the Ticket Label such as device password and model number. I would like to have the ability to customize the Ticket Label for our needs. I looked at the Asset label, but it does not show the password or Ticket Number.

    127 votes
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    18 comments  ·  Admin →

  2. Have multiple Invoice Templates

    We'd like to be able to have multiple invoice templates, i.e. we have 2 repair shops we run from the one location - I'd like to be able to switch the template with the click of a button.

    43 votes
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    4 comments  ·  Admin →

  3. Custom Phone Number Labels

    I think it would be incredibly beneficial to be able to label customer phone numbers with custom labels. Instead of:

    Mobile: 515-555-5555

    Home: 515-444-4444

    You could have something like:

    Mark's Cell: 515-555-5555

    Katie's Cell: 515-444-4444

    Etc, Etc.

    It's very hard to know currently exactly who's number you are calling, especially with businesses that may have 4 or 5 different points of contacts, all with cell phones.

    32 votes
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    7 comments  ·  Admin →

  4. Search within Customer Portal

    We need to have the Search feature available within the Customer Portal the way it is within ours. We have several large clients very frustrated having to go multiple pages to find anything, they call us and we find within 3 seconds. They have said their portal is not useful for the most part.

    10 votes
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    4 comments  ·  Admin →

  5. Vonage PBX integration

    I would like to see RepairShopr integrated with the Vonage Desktop Connect app. I have tested this with our vonage install and got this to work. Here is the routine I used.

    Download the Vonage Deskptop Connect client to your desktop. I used Google Chrome and it worked.
    Make a test call and make sure that you do not have pop-ups blocked.
    Switch over to Repairshopr and go to App Center and click on the Free PBX integration. Generate a token for your company.
    Switch back to Vonage Desktop Connect and go to the settings area.
    In settings click on…

    1 vote
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    1 comment  ·  Admin →

  6. Create packing slips from invoices

    When a customer buys hardware, we need something for them to sign when the equipment is delivered stating they received it. We need a way to do that when it's just a straight sale and not related to a ticket. It would be helpful to be able to do this from the invoice screen. On some occasions our customers receive the equipment before they issue a payment, so a receipt would not work for us.

    48 votes
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    completed  ·  13 comments  ·  Admin →

  7. Quickbooks Online Two Way Sync

    We would like to see true 2 way sync with Quickbooks Online (QBO). In particular, we would like Invoice payments to sync both ways between RS and QBO to save the current manual double handling of payments etc.

    76 votes
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    8 comments  ·  Admin →
    completed  ·  Rajesh Agarwal responded

    We added two-way payment sync, will mark this as complete. If you need more things to sync two-way please start a new suggestion on the forum. Thanks!

  8. Custom Asset and Customer Labels

    We would like the ability to customize our customer labels and our asset labels for devices. With all the features added to repairshopr this is a core feature that has been largely overlooked for some time.

    The ability to add and remove existing fields of data would be ideal. I'm able to edit our invoices to an extent and I believe this should be a priority as it directly reflects on the business. Mediocre label = mediocre business.

    6 votes
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    completed  ·  3 comments  ·  Admin →

  9. Send SMS in Ticket Automation

    I would like to be able to send an SMS to a customer to let them know that their item has been picked up if the status has changed.
    Ticket Automation should also have an option to 'wait and recheck' in case that the end use accidentally clicked on a wrong status, and rushed to change the status again.

    1 vote
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    1 comment  ·  Admin →

  10. Auto Email Receipt of Payment For Online Payments & Recurring

    I don't know if it is already an idea out there, but it would be great to have an email receipt automatically sent to the customer after they make a payment with credit card online or after a recurring payment is processed.

    32 votes
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    9 comments  ·  Admin →
    completed  ·  Erik responded

    Thank you for this suggestion! In a recent update we’ve added a setting at Admin > Invoices > Advanced to “Automatically Email Receipt to Customer after Portal Payment”

  11. Ticket Automation - Send SMS

    If a public comment is added to a ticket, can we have it also send the SMS message if they're set to receive them?

    21 votes
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    3 comments  ·  Admin →

  12. Change a product instance to another product

    Say I have an iPhone 5C I bought from a customer that is for AT&T. I buy it from them, do the refurb on it, use the parts, and then once the refurb is complete, it goes back into inventory. But say I found out that it can be unlocked later. I have it under the inventory item "iPhone 5C 16GB AT&T" but now I need it to go under "iPhone 5C 16GB Unlocked". There's no easy way to do that. I'd have to delete the item serial from the first inventory item and then manually type out the serial…

    6 votes
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    2 comments  ·  Admin →

  13. Printing Price Labels

    Like most stores, we need to print pricing labels to mark shelves in store with prices for products. RS could really do with a good system for customising label sizes and styles so that we can make good quality pricing labels.

    26 votes
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    4 comments  ·  Admin →

  14. Square intergration for iOS and Android App in countries other than the US

    Square intergration for iOS and Android App in countries other than the US

    Unfortunately the Square integration for iOS and Android App only works if you are in the US. What about the rest of us who are not in the US?

    This shouldn't be that hard to do. Square already has integration in Australia for Xero so the functionality must be already in Square it's just a matter of making Repairshopr do the same.

    6 votes
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    3 comments  ·  Admin →
    completed  ·  Rajesh Agarwal responded

    Just waiting for Apple to approve it, should be out in a few days! Look for version number 3.0.12

  15. Bundle item search / organization

    A way I can search through bundle items easier to locate a particular bundle i'm looking for. We use a lot of bundles and when our techs go to look up a current price for something, the search for a bundle item is a bit archaic and you have to hit Ctrl-F and hope its on one of the many pages of bundles.

    15 votes
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    5 comments  ·  Admin →
    completed  ·  Robert Reichner responded

    With our new bundles update you can search the Inventory page for “bundle” and then use the sort functionality.

  16. Profit for estimates calculation

    Kind of like quickbooks used to do.

    I would like a couple of boxes that total the cost, and the profit we would be making on this estimate. Also, it would be handy if it showed a percentage for the profit vs the estimate total so you could also see the markup percentage total for the estimate. This would help a lot for projects we quote.

    7 votes
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    5 comments  ·  Admin →

  17. Invoice Email Subject Customization

    We really need the ability to change the Email Subject for sent invoices. We need dynamic variables like Invoice number.

    Right now it just says "Company Name - Invoice Attached"

    If you send multiple invoices, the client can miss the additional ones if they have conversation view on. This also adds new ones to old ones, and again the client may miss it.

    We need it to have the invoice number in the Subject so that each and every one will be custom. We are able to do this in Quickbooks or Freshbooks.

    47 votes
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    9 comments  ·  Admin →
    completed  ·  Rajesh Agarwal responded

    This suggestion was more about us needing to improve the subject instead of have it be customizable – we have added the invoice number and even the ticket reply tags in case there was a ticket attached. If you still want to make up your own subjects let’s get a new suggestion open for that vs just improving the subject like we’ve done here.

  18. RMM Integration - N-able by SolarWinds

    I see you have MAXfocus integration... any plans, interest, votes, ~~~ for N-able by SolarWinds ?

    236 votes
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    66 comments  ·  Admin →

  19. Block Off Calendar Days

    Create a way to block days on the calendar for closed/holiday days so that appointments could not be erroneously made.

    14 votes
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    4 comments  ·  Admin →

  20. Schedule appointments for longer than 8 hours

    We sometimes have big projects that take place over the course of a couple days. It would be nice to be able to schedule one appointment for the entire project, as opposed to a new appointment for each day.

    1 vote
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    completed  ·  2 comments  ·  Admin →
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