General
3766 results found
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Hide modules for unauthorized security groups
Some of our techs are not authorized to view/edit Leads or the POS. Why not just make those icons hidden for the users without any privileges to them? Like non-admins don't see Marketr or Admin, and that's nice so they don't ask questions.
It would be nice if having no view/edit privileges would just disable the shortcut on the toolbar completely. Thanks!
1 vote -
Note pad
It would be really handy to have a note pad on each client file sometimes you don't want to make a ticket just as a not for internal use
3 votes -
Sequenced serialization
We have serial numbers that are sequenced. Meaning, we'll be receiving serial number "CD0001," "CD0002," "CD0003," etc. all the way to "CD0100." The ability to insert sequenced serialization would be great.
In other words, you'd have a field that says "Series beginning:" where I could type in "CD0001." In a separate field named "Series ending," I could type "CD0100." After doing so, each serial number in that sequence would be inserted.
Atrex by Millenium has that function, and it was great.
4 votes -
I need to be able to pull a referral report based on location
I need to be able to pull a referral report based on location
1 vote -
Customize RepairShopr view per location (multi store)
We use the multi store and sometimes do tasks when in the wrong RS location.
It would be good if we could customize the front end view for each location. The idea being that you know what location you are in simply based on a colour scheme or an obvious label at the top.
The current system shows your location as part of your login name which is easy to miss.
2 votes -
Be able to search by unique ID in customer purchases
When looking up customer purchases it would be way easier to be able to look it up by the IMEI/ESN
7 votes -
Include tickets marked resolved after payment in Performance Report
After taking a payment Repairshopr asks if we want to close a ticket, which we almost always do. The problem is that resolving a ticket in that manner does not show who resolved the ticket. This leaves a whole in the Performance Report because usually the person who resolves a ticket is the person that took the payment. If this could be added to the Performance report it would be more comprehensive.
4 votes -
duplicate contacts
Hi Troy,
I've run into another issue with email addresses. We often have a contact at a company that also becomes a client of their own....you guessed it, using the same email address.
It happens fairly often that we pick up clients form a business we are working with as "private" clients as well. Not sure if there is a mechinism to better address this, but currently I have several clients in the system that we now can't add an email address to.
We will do our best o get personal emails from them but that issn't always possible and…
7 votes -
Ticket Diagnosis Updates
I would like the diagnosis reminder emails a lot better if they included more than just the ticket number and title, ie include customer name. Thanks!
1 vote -
add a feature in the security groups to prevent selling below cost or set a minimum sale price
I am trying to keep count of my inventory. And I do not want one of my employees to go and sell a part for $0 or $1 just to get it out of the inventory when it cost me me $100.
I suggest you either add a property to the items called minimum sale price. or you add a feature in the security group to prevent selling below cost
6 votes -
Custom Hours for Tech Specific Calendar Booking Module
With the booking module for specific techs, mine for instance. I would like the ability to set custom hours. For Example, I don't want people to be able to book appointments with me on the weekends, but my shop locations are open on the weekends and book appointments.
1 vote -
Great Product
This program is great
1 vote -
Online Account & Online Payment Improvements
Everything I am referring to below is located in or should be located in a clients / users "My Profile" dashboard. Where they view tickets, invoices, make payments, etc.
Ability to create a username and password at any time after they lookup their ticket. Or even the ability to register an account when first submitting a ticket. The ability to create multiple usernames and passwords associated with a single account (business accounts), with some basic permissions configurable per account. For example, one user could only be allowed to submit tickets, while another user can also manage payment options / approve…
6 votes -
Automatic Email Manager - Improve Marketr
Hi,
Marketr is a very good idea but is very limited right now. It would be a very powerful tool if you add more triggers and options.
For example, we want to send an automatic email to customers with open Tickets that are some days old. We want to send something like "We didn't forget you. We know your Ticket is pending and we are working fast to help you as soon as possible. Thank you for your patience" to customers that have an open ticket of 7 days old.
Adding more triggers and options will help us and every…
7 votes -
Part Search on Purchase Order page
On the purchase order page it would be good to be able to search by part number and it pulls all purchase orders with that part on it so we can quickly find orders. I know this is already on the product page itself but would just keep things contained
5 votes -
Ticket or Work Set
A ticket set or workflow set that can be assigned to a client that generate a ticket at xx number of days. I know there are recurring tickets but that only applies to same ticket. I would like to see something where we could create a ticket set template that we could assign to new or potential clients that then generates a ticket at xx number of days. That way we could assign the set to like a sales role and they would then see a ticket that says call client, after resolved 7 days later a new ticket would…
1 vote -
Stale customers report
We desperately need a report that shows "stale" customers. We need a report that allows us to see all customers that have had no activity (no invoices or tickets) within a date range. We're trying to push all our users to rely on RepairShopR exclusively, but as it is we're having to jump between QB and RepairShopR because of this one limitation.
1 vote -
Allow us to whitelist and block IP's based on employee.
Different employees should be able to access the service on different IP addresses.
1 vote -
Automatically create tickets with Email Rules using a "Keyword" in body of email
So we are using email rules and it works well. However, if an email has a keyword in the body, we would like for it to create a specific ticket.
"Low battery" in the email would generate an urgent level ticket for the customer and the battery replacement ticket work sheet. Thanks for listening.3 votes -
Asset Categories Needed
It would be great if we could have the same type of Categories as in the inventory system in the Assets Fields under the Customer Profile.
This would not only help for Origination, But it would allow us to store things such as passwords, services, printers, network equipment, users passwords, software serials, and much more and be able to organize it.
Right now a big long list of asset doesn't do us much good. If you have 50 things to put in for a customer it makes it hard to look for that one printer or the software serial or…
3 votes
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