I agree with you 100%, and I'm surprised no one else has commented on your post in over a year. This has always been and still is my #1 pet peeve about RepairShopr. If I could apply all of my votes to this one thread, then I would. I just don't understand the logic behind this. No one reads a book from the end to the beginning! Why is it a good idea to make this the default way of showing Ticket comments? It is such a pain having to scroll all the way down to the bottom of a VERY long ticket, just to find the Initial Issue. This should be the first thing at the very top! Maybe some people like it this way, but I can't imagine that many people do. You could even make it an option to do both ways. Whenever we print out a ticket for our customers, we always have to tell them, "Oh by the way, you have to start on the last page and read backwards." How does that make any sense? I understand that the system is coded like this by default, but there has to be some way to change it. Hopefully more people will see this post and it will gain some traction.
How should this work:
A) We distribute the shipping/other fees across the items evenly when it goes to quickbooks
B) You have a line item for shipping, and the expense goes there instead
Comment to let us know
I have been wanting this ever since we started using RepairShopr 2 years ago! Our old POS system would allow you to input shipping amounts to all items on a PO similar to what Troy stated.
1) You could input the total amount of shipping for the entire PO and the software calculated each item amount for you.
2) You could manually enter the shipping amount on each line item of the PO individually.
Having both options was handy, because sometimes everything costs the same. Other times some heavier individual items had higher shipping costs, so we would input them separate. Example: A PO might have a bunch of small cables that way very little and a server rack that ways a lot. You don't want to divide the shipping equally, because that doesn't make sense.
The reports would show COGS with shipping included for the items, plus we could see just shipping costs as well. When you would lookup an item it would show "Cost" and "Landed Cost" separately, which was always very helpful.
I can't believe no one has commented on this post yet. The feature you want has been available for a long time. Have you ever tried using the Ticket Dashboard? Go to the Tickets page and click the Ticket Modules button. Then choose Open Dashboard. You can see all Tickets arranged by Job Type, Priority, etc. You can even edit the color scheme. We use this daily for workflow. It's always right in front of us 24/7.
This is a logical argument that I would agree with. Considering multiple invoices can be linked to the same ticket, then why not make the reverse possible? I know that you can add ticket charges and group them all on the same invoice. However when viewing the tickets you still see the pesky red "3. Invoiced: No" block on the Progress section. Plus without a link to the invoice there is no way to find the invoice number where the charges were added without manually searching through all of the customer invoices. It seems to be that this would be fairly easy to implement.
We recently added multiple addresses, more to come.
We have been using RepairShopr since October 2015. Since then I have seen a lot of good progress. I give the developers high praise for what it does do well, because it does a lot REALLY well. There are many things that desperately need attention, and Customer Info/Contacts is a big one! The other day I wanted to email a customer an estimate. After I created the estimate, I assigned a contact from the list. When trying to email the estimate I got a message that said: "This customer is set to get NO email". This made no sense, because it showed the “Assigned Contact” Name and Email address on the estimate. Then I realized that it was referring to the email on the main “Customer Info” section, which was blank. For large business customers we generally leave the Name and Email fields blank, because there are multiple people that need communication. Apparently the "Contacts" aren't really usable anywhere in the communication, but are just merely for reference only. Then I discovered that this is true across the board with Invoices, Tickets, etc. The only way to send an email to a specific person was to manually copy and paste their info from Contacts and put it in the Customer Info fields. I could use Outlook to send them an email with an attachment, but that takes a lot more effort than just pressing a button. The whole idea behind RepairShopr is that it’s supposed to streamline workflow and make things easier. It’s hard to get excited about new Feature Fridays, when a basic feature like Customer Contact Info still doesn’t work right.
That’s a REALLY good idea.. hadn’t thought of it, but I’ll see if I can get that worked in to the system at some point soon.
How high of a priority is this? As Dan commented it could be used for security reasons. In our case it's just employees forgetting to clock in and out. This could just be added as a Security Group setting. . You could could have a couple options that would fit either scenario. One option could be Time Clock Required at Login. The second one could be Time Clock Prompt at Login. You could also think about integrating an employee schedule system that would enforce the same policies. You could even have it push out SMS notifications to the employees that could tell them it's time to clock in, to leave for lunch, or to leave for the day.
I would like to see this also. Sometimes I forget to create a Purchase Order in the system the same day as I place the order with a vendor. It's very annoying that I can't adjust the date, because the dates for the Purchase Orders don't match the dates on invoices from our vendors. This seems like a simple fix, because you can already manually adjust the Purchase Order Due Date and Date Paid.
I would also upvote this! We used Avery 5160 1" x 2-5/8" laser address labels with our previous POS system. A box of 6,000 labels costs $38 at Sam's Club which is $0.006 per label. I still have a few thousand of these left and I have to keep printing them out with our old POS. Currently I have no other way to get barcodes printed without buying a new DYMO or Zebra printer and labels.