Scott Peeler
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16 votesScott Peeler
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13 votesScott Peeler
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8 votes
An error occurred while saving the comment Scott Peeler
commented
Matthew,
I can't believe no one has commented on this post yet. The feature you want has been available for a long time. Have you ever tried using the Ticket Dashboard? Go to the Tickets page and click the Ticket Modules button. Then choose Open Dashboard. You can see all Tickets arranged by Job Type, Priority, etc. You can even edit the color scheme. We use this daily for workflow. It's always right in front of us 24/7.
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185 votes
We recently added multiple addresses, more to come.
Scott Peeler
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An error occurred while saving the comment Scott Peeler
commented
We have been using RepairShopr since October 2015. Since then I have seen a lot of good progress. I give the developers high praise for what it does do well, because it does a lot REALLY well. There are many things that desperately need attention, and Customer Info/Contacts is a big one! The other day I wanted to email a customer an estimate. After I created the estimate, I assigned a contact from the list. When trying to email the estimate I got a message that said: "This customer is set to get NO email". This made no sense, because it showed the “Assigned Contact” Name and Email address on the estimate. Then I realized that it was referring to the email on the main “Customer Info” section, which was blank. For large business customers we generally leave the Name and Email fields blank, because there are multiple people that need communication. Apparently the "Contacts" aren't really usable anywhere in the communication, but are just merely for reference only. Then I discovered that this is true across the board with Invoices, Tickets, etc. The only way to send an email to a specific person was to manually copy and paste their info from Contacts and put it in the Customer Info fields. I could use Outlook to send them an email with an attachment, but that takes a lot more effort than just pressing a button. The whole idea behind RepairShopr is that it’s supposed to streamline workflow and make things easier. It’s hard to get excited about new Feature Fridays, when a basic feature like Customer Contact Info still doesn’t work right.
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16 votes
An error occurred while saving the comment Scott Peeler
commented
I would like to see this also. Sometimes I forget to create a Purchase Order in the system the same day as I place the order with a vendor. It's very annoying that I can't adjust the date, because the dates for the Purchase Orders don't match the dates on invoices from our vendors. This seems like a simple fix, because you can already manually adjust the Purchase Order Due Date and Date Paid.
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14 votesScott Peeler
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An error occurred while saving the comment Scott Peeler
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I would also upvote this! We used Avery 5160 1" x 2-5/8" laser address labels with our previous POS system. A box of 6,000 labels costs $38 at Sam's Club which is $0.006 per label. I still have a few thousand of these left and I have to keep printing them out with our old POS. Currently I have no other way to get barcodes printed without buying a new DYMO or Zebra printer and labels.
Lee,
I agree with you 100%, and I'm surprised no one else has commented on your post in over a year. This has always been and still is my #1 pet peeve about RepairShopr. If I could apply all of my votes to this one thread, then I would. I just don't understand the logic behind this. No one reads a book from the end to the beginning! Why is it a good idea to make this the default way of showing Ticket comments? It is such a pain having to scroll all the way down to the bottom of a VERY long ticket, just to find the Initial Issue. This should be the first thing at the very top! Maybe some people like it this way, but I can't imagine that many people do. You could even make it an option to do both ways. Whenever we print out a ticket for our customers, we always have to tell them, "Oh by the way, you have to start on the last page and read backwards." How does that make any sense? I understand that the system is coded like this by default, but there has to be some way to change it. Hopefully more people will see this post and it will gain some traction.