This is more like, additional people can subscribe/follow for updates right?
You can’t “assign” something to more than one person..
Would “follow” with notifications get you what you are after?Ed Rader commented
I think having one technician assigned the ticket and creating tasks from that ticket that can be assigned to and resolved by another tech.
Another good thing would be the ability to opt into status updates on individual or location (Office/Region) based tickets.