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  1. 9 votes
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    The Hard Drive supported this idea  · 
  2. 4 votes
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    1 comment  ·  General  ·  Admin →
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    The Hard Drive commented  · 

    I would also like this feature.

    If automation could be trigger "if comment" "contains" "fill in the blank" then by using canned responses we could cause automation to add public\private comments, sms, email, urgency changes, status changes, etc etc etc.

    The Hard Drive supported this idea  · 
  3. 7 votes
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    3 comments  ·  General  ·  Admin →
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    The Hard Drive commented  · 

    This would be a great feature. Some of my automation it doesn't matter if they are delayed an hour, but certain things such as my ready for pickup automation would be nice if they could be set to instant or even 5-10mins.

    The Hard Drive supported this idea  · 
  4. 7 votes
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    3 comments  ·  General  ·  Admin →
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    under review  ·  Rajesh Agarwal responded

    Probably the wrong type of API for us to do on a whim, maybe if this gets some votes.

    We’ll keep watching!

    The Hard Drive supported this idea  · 
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    The Hard Drive commented  · 

    +1 vote!

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    The Hard Drive commented  · 

    I would love for any type of integration to automatically call customers to notify their ticket is ready for pickup!

  5. 4 votes
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    1 comment  ·  General  ·  Admin →
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    The Hard Drive shared this idea  · 
  6. 7 votes
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    0 comments  ·  General  ·  Admin →
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  7. 4 votes
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    1 comment  ·  General  ·  Admin →
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    The Hard Drive shared this idea  · 
  8. 7 votes
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    1 comment  ·  General  ·  Admin →
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    The Hard Drive commented  · 

    I agree this should be implemented.

  9. 1 vote
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    0 comments  ·  General  ·  Admin →
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    The Hard Drive shared this idea  · 
  10. 1 vote
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    1 comment  ·  General  ·  Admin →
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    The Hard Drive commented  · 

    I would also like this feature.

  11. 1 vote
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    1 comment  ·  General  ·  Admin →
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    The Hard Drive commented  · 

    Still would like this option.

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