Will Denny
My feedback
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60 votesWill Denny
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13 votes
An error occurred while saving the comment Will Denny
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130 votesWill Denny
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13 votes
An error occurred while saving the comment Will Denny
commented
I am also new to the system and it seems really odd to me that you can't raise a purchase order from a ticket and have it linked to that ticket. Parts orders seem like an unnecessary step altogether, but if they are going to be in the flow to then additionally have to raise a PO, which is not even linked to the part order, is a time waster.
Not only should the ticket number or part order be linked to the PO so you know what job the part was for when it comes in, but when linked to a ticket the cost from the PO should automatically transfer to the ticket as well so it does not miss being added to the invoice.Will Denny
supported this idea
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It would also be great if you could enter the customers purchase order number on the ticket and then have it automatically transfer to the invoice when created.
Many of our customers give us a PO when they drop their repair off. We have to hold the number elsewhere until we get to the invoice stage before we can enter it into the system.
It would also mean that if we could search for the customers PO, as per this idea thread, both the invoice and ticket related to it would come up.