This is more like, additional people can subscribe/follow for updates right?
You can’t “assign” something to more than one person..
Would “follow” with notifications get you what you are after?Andy commented
please! this is annoying that we have larger projects that we have multiple people doing working on different things for the same task, but they can't all be on the ticket. So we have to assign it to someone, have them do their part, then have them assign it to someone else, etc. This is not efficient, as we have to let techs know to update or put time in on a ticket that they aren't aware of because it's not assigned to them.
9 votesAndy commented
Our techs work from tickets, our accounting person does not. It would be great if invoices could come from our accounting person's email and not our main ticketing email address.Andy supported this idea ·