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  1. 6 votes
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    2 comments  ·  General  ·  Admin →
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    Anonymous supported this idea  · 
  2. 4 votes
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    1 comment  ·  General  ·  Admin →
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    Anonymous commented  · 

    Yes, this would be a great help.

  3. 18 votes
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    4 comments  ·  General  ·  Admin →
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    Anonymous commented  · 

    I think customization is essential for portal ticket form, as it saves so much time if the customer enters all the relevant info.

  4. 4 votes
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    2 comments  ·  General  ·  Admin →
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    Anonymous commented  · 

    Ability to add Ticket Update Type would be useful too.

  5. 10 votes
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    2 comments  ·  General  ·  Admin →
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    Anonymous commented  · 

    Absolutely. I have the same issue and it's a real time killer.

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