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  1. 47 votes
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    22 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    I talked to tawk.to, it sounds like there isn’t a way to do this right now – but they are building a ticket system now. They told me when the ticket system is out, we should be able to integrate to that. So you would make a ticket in tawk.to, and that could create a ticket in RS – it’s a bit fuzzy until they ship it.

    You can follow that progress here:

    http://tawk.uservoice.com/forums/228427-feedback/suggestions/7027218-support-ticket-system-by-tawk-would-be-awesome

    Anonymous commented  · 

    Hello Troy
    The Tawk.to ticket system went operational in December 2015 we're now in September 2017.
    We want to adopt your system but it absolutely needs live chat for clients, and also between backend team members - both must become part of the client record.

  2. 2 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Anonymous commented  · 

    Very necessary.
    1. Live chat with client is expected and chats must automatically become part of the public client record.
    2. Live chat between backend team members also necessary, also to become part of client record.

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