I talked to tawk.to, it sounds like there isn’t a way to do this right now – but they are building a ticket system now. They told me when the ticket system is out, we should be able to integrate to that. So you would make a ticket in tawk.to, and that could create a ticket in RS – it’s a bit fuzzy until they ship it.
You can follow that progress here:Anonymous commented
The Tawk.to ticket system went operational in December 2015 we're now in September 2017.
We want to adopt your system but it absolutely needs live chat for clients, and also between backend team members - both must become part of the client record.
This is something we could consider in the future with a premium support package. Would be based on a critical mass of users looking for that kind of package and pricing. Appreciate the suggestion!Anonymous commented
1. Live chat with client is expected and chats must automatically become part of the public client record.
2. Live chat between backend team members also necessary, also to become part of client record.