Daniel Harrington

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  1. 2 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Daniel Harrington commented  · 

    Sorry, I forgot to mention that the place I'd love to be able to access these fields is from the following:

    - Canned Responses
    - PDF's (Printouts)
    - Email Templates
    - Ticket Templates
    - SMS Templates
    - Invoice Templates
    - Estimate Templates
    - For AMAZING extra power, the dashboard would also be great. Reporting on custom fields.

    Daniel Harrington shared this idea  · 
  2. 13 votes
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    under review  ·  6 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Daniel Harrington commented  · 

    Agreed, {ticket_custom_fields} needs more flexibility - e.g. {ticket_custom_fields_item1} so that all of the individual fields can be accessed in the PDF area.

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