Chris

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  1. 1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Chris shared this idea  · 
  2. 137 votes
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    63 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    This thread seems to be talking about different things – so I need to get clarification if possible.

    When you comment on this thread please state if you want “gift certificate support”, meaning a template to print them or something, and maybe a way to track the balance – OR -

    “gift card support via Vantiv” where you have to buy magstripe cards with your design, have a Vantiv account, and deal with loading / checking balances / and the regulation that goes along with being required to allow people to cash out/etc.

    We can refer to these as “basic gift certificates” or “magstripe gift cards” in the comments.

    Feel free to say you want both! :)

    The Vantiv “gift card support” is a fairly large project that we would need to see a lot of votes to get going.

    A basic gift certificate tracking system might be simpler and…

    Chris commented  · 

    I do see that their new merchant integration mercury has free gift card options. Not really tracking but it would be loaded onto the card for the customer to keep track of and we would scan it when processing a transaction. I like the idea mercury has so we are considering the move.

    Chris supported this idea  · 
  3. 4 votes
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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Chris commented  · 

    I like the topic but I am more on the side of the replies always seem to come into the wrong area. If I sent the customer an email for an estimate sometimes it will come in as a new lead or go into their ticket instead of the estimate. It would be nice if the codes that I see on some of the communications are particular to the email and have that in the subject so when they respond repairshopr will look for that number and put the reply in the right area.

    Additionally it would be nice to have (this an option in settings) an email called support@mycompany.com and when a customer sends the support ticket it wil either go to leads like it does now (sometimes it does not and goes into the customers open ticket) OR automatically create a new ticket if there is no reference to the number in the subject as if someone was replying to an emailed estimate/invoice/ticket or lead.

  4. 19 votes
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    under review  ·  4 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Chris supported this idea  · 

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