Very much needed!!! IT would also be great to actually be able to fully delete a ticket. Right now if you delete a ticket... it is still fully visible to the client and employee in the client profile.
I think logically Dominique... Tickets are for the status of the ticket... If you create an invoice... that should state that you have an invoice attached to that ticket. Using standard reporting, you can see what invoices are not paid.
Also, in RS - I think the actual ticket status is linked to whether the ticket is paid or not. Example.
Create a ticket. - Marked as new
Finish work. - Marked as In progress.
Create Invoice. - Ticket is marked as invoiced.
Pay Invoice - Ticket is marked as resolved.
I think this is already setup.
It would also be great to be able to quick insert this info into a ticket/canned response.
Think about it... one click part status/delivery update. I know as a customer, I'd love this communication. As a tech, it would be great to supply this information by clicking 1 button and selecting a canned response with fields from the part order.