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Chuckles (Instigator, RS User)

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  1. on tickets list is there a way to see paid??

    1 vote
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    under review  ·  1 comment  ·  General  ·  Admin →
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    Chuckles (Instigator, RS User) commented  · 

    I think logically Dominique... Tickets are for the status of the ticket... If you create an invoice... that should state that you have an invoice attached to that ticket. Using standard reporting, you can see what invoices are not paid.

    Also, in RS - I think the actual ticket status is linked to whether the ticket is paid or not. Example.

    Create a ticket. - Marked as new
    Finish work. - Marked as In progress.
    Create Invoice. - Ticket is marked as invoiced.
    Pay Invoice - Ticket is marked as resolved.

    I think this is already setup.

  2. Parts Order Tracking Delivery Estimates and Ticket Link

    17 votes
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    planned  ·  4 comments  ·  General  ·  Admin →
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    Chuckles (Instigator, RS User) commented  · 

    It would also be great to be able to quick insert this info into a ticket/canned response.

    Think about it... one click part status/delivery update. I know as a customer, I'd love this communication. As a tech, it would be great to supply this information by clicking 1 button and selecting a canned response with fields from the part order.

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