Kelley Casey

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    34 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    This is more like, additional people can subscribe/follow for updates right?

    You can’t “assign” something to more than one person..

    Would “follow” with notifications get you what you are after?

    Kelley Casey commented  · 

    Yes, we are looking for the same.
    We would like the ability to assign a ticket to more than one tech.

    On our hardware tickets a ticket needs to be assigned to our tech bench first for back up before moving onto the hardware technician.

    This skews the time it takes to repair because our hardware technician won't get the notification a ticket is in-house until the tech bench is finished with the backup, Depending on schedules there could be a 3 - 4 day lag in notifications.

    Assigning multiple techs to a ticket would make this process flow easier and give us the ability to get the device back to the customer in a timely manner. Thank you!

    Kelley Casey supported this idea  · 

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