This is more like, additional people can subscribe/follow for updates right?
You can’t “assign” something to more than one person..
Would “follow” with notifications get you what you are after?CJ commented
Like the OP, we end up either assigning tickets back and forth a lot, or mistakenly adding duplicate tickets because one tech made a ticket assigned to them, but a second tech working on the same project makes a ticket for the same issue. We need to have multiple techs assigned to a ticket, with one being the primary, so that each tech can see the ticket when looking at "their" tickets. This is one of the biggest problems we're having with RS. We could care less about e-mail notifications, honestly, but need the tickets to show up in more than one techs list.
43 votesCJ commented
Agreed. I don't like that you have to scroll down to see the customer name on a ticket. Customer name needs to be at the top, along with the ticket description. It's a pain when flipping through multiple tabs with open tickets.