This is more like, additional people can subscribe/follow for updates right?
You can’t “assign” something to more than one person..
Would “follow” with notifications get you what you are after?Jeremy Roe commented
Just "follow" does not work in our case - There are MANY occasions where 2 or 3 technicians are working on a complex issue together and each need to track time and notes. Someone is the "Owner" to ensure it follows through to completion but many may work on it.
For reference, we are an MSP / VAR working in a B2B environment so the tickets are often much more complex than a simple bench repair.
14 votesJeremy Roe commented
We MOSTLY use unattended sessions - #3 is most critical here - existing screenconnect integration is virtually useless for us.