AdminTroy (Founder, RepairShopr)

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  1. 10 votes
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    under review  ·  2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    AdminTroy (Founder, RepairShopr) commented  · 

    @james - add a custom field type "popup" to a customer, populate that with some text, and you'll see how it works - check with our customer service for more specific help.

  2. 197 votes
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    51 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    AdminTroy (Founder, RepairShopr) commented  · 

    @watchman - Thanks! :)

  3. 4 votes
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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    AdminTroy (Founder, RepairShopr) commented  · 

    After reading your other suggestion, it seems like you should be using a ticket and appointment, and using a saved search or something to filter those out of your view.

    This is what a ticket is for. A home visit is a ticket.

  4. 3 votes
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    7 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Daniel – Domo has spent many millions of dollars building amazing technology to pull that off. We could have added a report here and there, and would always have people complaining – or – buy domo and integrate.

    Domo was very expensive, we are going to continue losing money on it. We added it for those people that need more powerful reporting because we would never have been able to build something as nice as they have.

    Just like we won’t build accounting, so we integrate QB and Xero.

    In the MSP space there are reporting systems out there that people pay a lot of money to hook into the big PSAs. We were able to accomplish the same type of reporting for a fraction of the price – and we are proud of it.

    The going rate for a reporting system like what we are giving in domo is…

    AdminTroy (Founder, RepairShopr) commented  · 

    Also @Daniel - tell me which reports don't have CSV formats that you want, that's probably as easy add. (You might be the first person wanting it, and if you don't ask for it....)

    AdminTroy (Founder, RepairShopr) commented  · 

    @curtis - we are doing a lot of meaningful development in Domo. Developers have to build connectors, send data to Domo, and build sql queries to run the charts we have over there. We bought Domo to save us like 5 years of dev time in getting to the point where we can add powerful charts quickly. If you request a new chart Robert can usually get it into Domo immediately. It takes a developer about 10x as much time to add a report into our app because of the other considerations involved.

    There will be more reports in the app, but probably not the same ones we've already added to Domo. They will be things that make sense in the app, like on the tickets dashboard (that came after Domo btw), and the leads sales pipeline stats (that also came after Domo).

  5. 3 votes
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    AdminTroy (Founder, RepairShopr) commented  · 

    @mathew

    Are you referring to in-app notifications on all counts here?

  6. 3 votes
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    7 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    AdminTroy (Founder, RepairShopr) commented  · 

    The drawing plugin is really for touchscreen computers, tablets, etc. If you are in your office you should probably not have people draw with a mouse, OR click to sign - you should use a tablet or a topaz. We are not going to adjust this for internal flows like this for sure.

    AdminTroy (Founder, RepairShopr) commented  · 

    Where? Isn't the only place this appears in the custom widget flow? (customer facing)

  7. 1 vote
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    AdminTroy (Founder, RepairShopr) commented  · 

    You are right! We are working on it..

    One trick that usually works though is just guessing the URL. Like.. printers are at /printers, and templates are at /templates.

  8. 8 votes
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    planned  ·  8 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    AdminTroy (Founder, RepairShopr) commented  · 

    Ryan, this has been planned forever - although we don't describe it this way. It's part of serialized inventory, and it's almost done. We will have the condition and price moved to the "instance" of inventory items. You'll be able to have an item called "Dell Laptop" and each "serial" can have the condition, price, a link to the customer purchase, etc etc. Once sold, it will move to the sold pile and always be available for reference and not show "in stock".

    Probably usable like this in the next month or two..

  9. 47 votes
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    22 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    I talked to tawk.to, it sounds like there isn’t a way to do this right now – but they are building a ticket system now. They told me when the ticket system is out, we should be able to integrate to that. So you would make a ticket in tawk.to, and that could create a ticket in RS – it’s a bit fuzzy until they ship it.

    You can follow that progress here:

    http://tawk.uservoice.com/forums/228427-feedback/suggestions/7027218-support-ticket-system-by-tawk-would-be-awesome

    AdminTroy (Founder, RepairShopr) commented  · 

    Hey all - I really like tawk.to, looks nice.. works well.. What would the integration look like? Where would the "Create ticket" button show up? On the end user side, or the tech side?

  10. 6 votes
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    AdminTroy (Founder, RepairShopr) commented  · 

    Hey!

    Thanks for the feedback, I like to think of it as:

    "The oldest is the highest priority" - so they are on top.

    You could reverse sort on the ticket number, and bookmark that page for now?

  11. 21 votes
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    19 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    AdminTroy (Founder, RepairShopr) commented  · 

    We do have the date issue fix coming very soon - the date in xero should match the date in our system.

    AdminTroy (Founder, RepairShopr) commented  · 

    So, if you edit the invoice or delete it in Xero, we would have no way to know that. Then your systems would be out of sync. Shouldn't you do that editing in RepairShopr?

  12. 3 votes
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    under review  ·  2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    AdminTroy (Founder, RepairShopr) commented  · 

    I wanted this same feature for our shop - that's why we had a checkbox early on in the software called: "Has power cord?" - that would actually trigger an additional label to print.

    We had lots of problems making that reliable, and haven't figured out a nice way to automate this.

    I love the idea, but we also made it so simple to print additional labels lately, that it became less and less important.. Are you finding that it's too time consuming to click print manually for additional labels?

  13. 137 votes
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    63 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    This thread seems to be talking about different things – so I need to get clarification if possible.

    When you comment on this thread please state if you want “gift certificate support”, meaning a template to print them or something, and maybe a way to track the balance – OR -

    “gift card support via Vantiv” where you have to buy magstripe cards with your design, have a Vantiv account, and deal with loading / checking balances / and the regulation that goes along with being required to allow people to cash out/etc.

    We can refer to these as “basic gift certificates” or “magstripe gift cards” in the comments.

    Feel free to say you want both! :)

    The Vantiv “gift card support” is a fairly large project that we would need to see a lot of votes to get going.

    A basic gift certificate tracking system might be simpler and…

    AdminTroy (Founder, RepairShopr) commented  · 

    How many of the people that voted for this have bought a gift card to a computer repair shop?

    Could you just print your own gift certificates to accomplish the same thing?

    My feeling is we could probably spend our time building more important things, but let's keep this conversation going :)

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