AdminTroy (Founder, RepairShopr)

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  1. 169 votes
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    36 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for the votes everyone, we have been watching this thread for a while and are only holding off because this seems like it will have to be a really deep/technical integration to provide the right level of value. It will probably take a ton of development time away from big things like QuickBooks/Xero integrations. We just need to wait for the right time.

    AdminTroy (Founder, RepairShopr) commented  · 

    Our ITGlue integration will be coming very soon to RS! Part of a bigger package of things that includes a bunch of the more MSP focused features we've been bringing to Syncro. Stay tuned - hopefully next few weeks there will be an announcement. Just wrapping up some details.

  2. 1 vote
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    AdminTroy (Founder, RepairShopr) commented  · 

    Hi Tommy - You are the lone supporter on this one so far. Maybe you can get TimeIQ to do the integration on their side?

  3. 24 votes
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    11 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    AdminTroy (Founder, RepairShopr) commented  · 

    I can probably get this working yeah :)

    AdminTroy (Founder, RepairShopr) commented  · 

    I'm pretty sure if the phone number is in the body of the email we already do the matching. Can you try it out?

  4. 66 votes
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    13 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Hi folks!

    Wanted to respond here and let you know that since this integration was requested, we launched Syncro!

    Syncro takes all the PSA functionality you like in RepairShopr, combines it with a built-in and robust RMM, and adds more MSP specific functionality on top. So you no longer need to integrate RepairShopr with another RMM, because it’s built right in to Syncro.

    You can check Syncro out at https://syncromsp.com/?campID=uvat

    If you’re interested in switching, we can migrate your RepairShopr data to a new Syncro account. Just ask our support team for more info :)

    Let me know if you have any questions,

    Troy

    AdminTroy (Founder, RepairShopr) commented  · 

    We've been talking to people every day about moving from Atera to Syncro so it kind of makes more sense for us to just focus on that instead of an integration like this.

  5. 34 votes
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    5 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    AdminTroy (Founder, RepairShopr) commented  · 

    This already works in Syncro, if you are an MSP maybe take a look at that. (www.syncromsp.com)

    In the meantime we'll work on a way to get other MSP features into RS..

  6. 102 votes
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    32 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    What if any appointment that had a location specified we could calculate the road-miles from your office to there, and put that in a report?

    A little simpler than doing real vehicle/person tracking, still gets you pretty good data – and would be more realistic for us to quickly build.

    Let me know in the comments..

    AdminTroy (Founder, RepairShopr) commented  · 

    I'm curious why this needs to be in RS, couldn't you all just use something like mileiq or https://www.mycartracks.com/pricing and have it be separate? Have your staff email you the report of billable miles every week or so?

    What more would you get out of an "integration" or a built in solution to this??

    AdminTroy (Founder, RepairShopr) commented  · 

    @traci/@nancy - do all your relevant "appointments" in repairshopr have a valid address on them that we could use to automate google maps with?

    That would be a requirement for the report to work..

    AdminTroy (Founder, RepairShopr) commented  · 

    I think if we added something for this it would only be an estimate, as we couldn't determine the exact route/etc unless we used tracking in a mobile app or something.

    Aren't there good 3rd party apps for this already? Your techs could get a $0.99 app that they can hit start/stop - and email you a report once a week. Isn't that already a good solution?

  7. 2 votes
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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    AdminTroy (Founder, RepairShopr) commented  · 

    Hey, I'm happy to get these improved. It sounds like the timeclock entry edit screen needs this fix, which appointment screens need this? I thought we fixed a few of them already..

  8. 3 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    AdminTroy (Founder, RepairShopr) commented  · 

    Hey David, we just added the ability to make worksheets required. Would that get you what you need, or you still need this report?

  9. 1 vote
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    AdminTroy (Founder, RepairShopr) commented  · 

    What page specifically is bothering you the most? We do this when a field change is going to change something else significant on the page, but usually with some dev time we can eliminate these on a case by case.

  10. 3 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    AdminTroy (Founder, RepairShopr) commented  · 

    Do you mean be able to get a notification when someone enters an adjustment for the register?

  11. 4 votes
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    AdminTroy (Founder, RepairShopr) commented  · 

    One workaround you could use would be to export the customer list to spreadsheet and sort by last updated at.

  12. 230 votes
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    under review  ·  65 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    AdminTroy (Founder, RepairShopr) commented  · 

    No red tape or anything, we were about to start it and a large initiative came up that de-prioritized it just enough to miss the cut. We are about to release a redesign of the app that was much needed and will pave the way for some new modules and big items - and we've had some underlying infrastructure items to work out that have taken us all year so far and still not done.

    The big thing infrastructure-wise is have to change our database layer of our app to support operating on multiple primary databases because of our growth. It's annoying that it takes a couple devs off more customer-facing feature work, but it's good to do before the app starts becoming unstable or slow.

    I'll try to give another update in the coming weeks as I come back to work from paternity leave and will be looking at the schedule more closely.

    AdminTroy (Founder, RepairShopr) commented  · 

    Hey Chris - can you share their API docs with us?

    Also - Max Focus had 107 votes when it was completed - we probably want about that many because this is such a huge undertaking. (IF their API is reasonably simple to work with)

  13. 147 votes
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    37 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Our plan with this is to build a few options to choose from, with minor things able to be enabled/disabled. These aren’t built in a technology that allows us to make an editor though.

    It’s planned, but no estimated time we’ll actually work on it.

    AdminTroy (Founder, RepairShopr) commented  · 

    @james - how does a custom label help your situation? Can't you just add your existing UPC from the existing products into the Product in RS? (that makes them scannable)

  14. 224 votes
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    53 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    We were prepping to start this and realized the narrow-scope version we were willing to commit to would just make most people upset that we “built it half way” – but we aren’t in a position to compete with docusign/etc and spend a year building a proper solution.

    We could more easily help make a zapier/webmerge solution work if you wanted some automation, if we get a lot of feedback supporting that idea I’ll make it happen pretty quickly.

    AdminTroy (Founder, RepairShopr) commented  · 

    We would definitely hook it into our existing signature stuff - so it would work on topaz like our existing forms. (And fallback to work with mouse/touch if not on a windows computer)

    Still planned - just coming after another big priority feature that we've been working on.

  15. 3 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    AdminTroy (Founder, RepairShopr) commented  · 

    Couldn't you update all your products to be at the desired price?

  16. 9 votes
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    5 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    AdminTroy (Founder, RepairShopr) commented  · 

    No Neal and Rick - you don't - if 99% of your payments are Check just drag that payment method to the top of the list and it will be the default.

    This feature request is about adding a new feature to set default payment method on a per-customer basis that has 4 people supporting the idea.

  17. 5 votes
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    under review  ·  3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    AdminTroy (Founder, RepairShopr) commented  · 

    John - we have auto-retry of credit cards scheduled for May 2017 - it's in progress now

  18. 44 votes
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    6 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    AdminTroy (Founder, RepairShopr) commented  · 

    @rob - good idea, and that is the right way to get things moving more quickly :)

  19. 0 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    AdminTroy (Founder, RepairShopr) commented  · 

    What is Automatr ?

  20. 76 votes
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    under review  ·  16 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    AdminTroy (Founder, RepairShopr) commented  · 

    Our position is the same, we don't have a developer that can work on it and don't have time to go look for one. If anybody knows someone please have them write us or send an intro email. For now this is just blocked on needing a developer.

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