Has this been looked into?Kevin Klug shared this idea ·
Something like MonkeyBox integration would be awesome!
I talked to tawk.to, it sounds like there isn’t a way to do this right now – but they are building a ticket system now. They told me when the ticket system is out, we should be able to integrate to that. So you would make a ticket in tawk.to, and that could create a ticket in RS – it’s a bit fuzzy until they ship it.
You can follow that progress here:
This would be a great feature to have!
It would be nice to rearrange items on the home screen. I would also like to see more actionable data, such as New Tickets and list possibly the top 5, 10, 15 (make it user definable). I would also like to be able to see things such as Stale tickets broken down by "staleness" in three user definable ages (3 days, 1 week, 1 month...) and give them color coding.
We were prepping to start this and realized the narrow-scope version we were willing to commit to would just make most people upset that we “built it half way” – but we aren’t in a position to compete with docusign/etc and spend a year building a proper solution.
We could more easily help make a zapier/webmerge solution work if you wanted some automation, if we get a lot of feedback supporting that idea I’ll make it happen pretty quickly.