Kevin Klug

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  1. 11 votes
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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Kevin Klug commented  · 

    Has this been looked into?

    Kevin Klug shared this idea  · 
  2. 28 votes
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    7 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Kevin Klug commented  · 

    Something like MonkeyBox integration would be awesome!

  3. 47 votes
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    22 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    I talked to tawk.to, it sounds like there isn’t a way to do this right now – but they are building a ticket system now. They told me when the ticket system is out, we should be able to integrate to that. So you would make a ticket in tawk.to, and that could create a ticket in RS – it’s a bit fuzzy until they ship it.

    You can follow that progress here:

    http://tawk.uservoice.com/forums/228427-feedback/suggestions/7027218-support-ticket-system-by-tawk-would-be-awesome

    Kevin Klug supported this idea  · 
    Kevin Klug commented  · 

    This would be a great feature to have!

  4. 72 votes
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    under review  ·  10 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Kevin Klug supported this idea  · 
  5. 24 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Kevin Klug supported this idea  · 
  6. 27 votes
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    under review  ·  4 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Kevin Klug supported this idea  · 
    Kevin Klug commented  · 

    It would be nice to rearrange items on the home screen. I would also like to see more actionable data, such as New Tickets and list possibly the top 5, 10, 15 (make it user definable). I would also like to be able to see things such as Stale tickets broken down by "staleness" in three user definable ages (3 days, 1 week, 1 month...) and give them color coding.

  7. 248 votes
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    55 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    We were prepping to start this and realized the narrow-scope version we were willing to commit to would just make most people upset that we “built it half way” – but we aren’t in a position to compete with docusign/etc and spend a year building a proper solution.

    We could more easily help make a zapier/webmerge solution work if you wanted some automation, if we get a lot of feedback supporting that idea I’ll make it happen pretty quickly.

    Kevin Klug supported this idea  · 

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