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Actually, just being able to have multiple tickets open at the same time and run timer in each would be helpful as well. So my guys do not have to sign in and out from tickets each time they move between computers.
We were prepping to start this and realized the narrow-scope version we were willing to commit to would just make most people upset that we “built it half way” – but we aren’t in a position to compete with docusign/etc and spend a year building a proper solution.
We could more easily help make a zapier/webmerge solution work if you wanted some automation, if we get a lot of feedback supporting that idea I’ll make it happen pretty quickly.