How do I change where things print, and when they print?

Glad you asked!

These settings can be found in Admin > App Center > Google Cloud Print (print automation).

We have a few different sizes of print jobs we can automatically send to your printers.
  1. US Letter (8.5" x 11")
  2. Receipt (80mm)
  3. Label (1.125" x 3.0")
  4. (and another label, 1"x1", not auto printed but a PDF can be displayed..)
We have the jobs named by what they print, or when they print - here are our categories;
  1. Invoice - Letter
  2. Ticket - Letter
  3. Intake Form - Letter
  4. Receipt - 80mm
  5. Ticket Receipt - 80mm
  6. Labels (Customer Address Label) - 1x3
  7. Asset Tag (Asset Label) - 1x3
  8. Ticket Label - 1x3
On the Printer configuration page, we show the expected media(paper/sticker) size next to the name, we've included it here as well.

Now then.. Once you turn on cloud print, and have a printer connected, we put print buttons on some of the pages - like Invoice, Ticket, etc. You can click that to trigger a job to be sent to any active printers for that job type.

For example, you have an HP Officejet with Letter paper in it, you can tell that printer it's to be used for Invoices and Tickets, and the quantity.

Then on the Invoice or Ticket, you can click print - and out spits the paper - no print dialog!

There is also an option (on by default) to have the jobs automatically sent based on our triggers. This is a powerful setting that you don't even have to configure!

Here are some triggers;
  1. Ticket Creation - Triggers: Customer Address Label, Ticket, Ticket Receipt, Ticket Label
  2. Intake Form Signature Saved - Triggers: Intake Form
  3. Invoice Successful Payment - Triggers: Invoice, Receipt
  4. Asset Creation (Ticket page or customer/asset pages) - Asset Tag

Note on Ticket Labels:

The new Ticket Label is wired like the Ticket Receipt, it prints with the main Ticket. You can choose to print the full size Ticket, Ticket Receipt, and Ticket Label - all with the same 'Print' button on the Ticket Detail Page.

This may be confusing at first, but on the Ticket Detail Page, the Print Label button is still just for printing the Customer Label - which is the default for Tickets.

We suggest AGAINST using the Ticket Label for customer work, since you will need to cover up the label with a new label for every repeat job with the customer - and it will be highly confusing for tracking a job if that label is ever not up to date. Typically the labels aren't easily removable, so if a computer comes in a few times in a year - it could start to get really ugly.

Note on Barcodes:

Most barcodes in the system are just the customer phone number. This makes it simple to do a search by just scanning the barcode anywhere in the system, since that field is the most commonly used and unique.

There are currently three cases where the barcode is specialized;
  • Assets
  • Ticket Labels
  • Small Ticket Receipts
These barcodes have a special tag in them that when scanned they go directly to that specific item and they are guaranteed to be unique in the system.

The more you know!

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