Big Chain Hub (Big Chain vs Multiple Accounts, Logistics, Downgrading Big Chain to Single Location )


Big Chain accounts are used for Users who have multiple stores in different locations that want to share a common inventory.

What it does
It allows users to have multiple stores and a linked inventory.

What it doesn't do
It doesn't allow you to have a different subdomain for each store

Table of Contents 

Differences Between Big Chain and Multiple Accounts 

The Big Chain account is designed for users who have multiple stores and would like to share a common inventory between these stores.  

New things you get with a Big Chain account:

  1. You get a Logistics tab in place of the parts order tab, this allows more power in that you can create an order to move a ticket or inventory item between your store locations, with a checkout and check-in function. Learn more about this by going to the Logistics part of this article
  2. You get to share the customer database with all your stores
  3. You get location-specific inventory levels, reorder points, and retail prices 
  4. You get controls on your users to define which locations they are allowed in
  5. You get reporting that can show all locations at once or just a single location
  6. Your printers, Marketr campaigns, etc can be mapped to a single location
  7. You get to use the same username/password/subdomain for all the locations
  8. Your templates get new tags for location information so you show the correct address/phone/etc on printed and emailed material

Reasons to not use a Big Chain account:

  1. You do NOT want to share customer history between your stores
  2. Your locations operate different types of businesses - it might make sense to have totally different inventory in this case, totally up to you.
  3. You need to use different outbound email addresses for each location.
  4. You do not want the same subdomain or custom domain visible in the customer portal.

How to know if you need a Big Chain account

If ANY of these are true, you need a big-chain account:

  1. If you want to have a single shared customer database now, or at any time in the future - you will need a big-chain account
  2. If you want the same login/email for all the locations, you need a big-chain account. This includes your technicians having the ability to work at multiple locations with 1 user account.
  3. If you want a system to track moving inventory and jobs between your locations, you need a big chain-account

Things to know when upgrading to a Big Chain account:

  1. When you upgrade a single location to a Big-Chain we have to move all the existing data in your account to one of the locations
  2. Your users will need locations set in their permissions or they will be able to see all of them
  3. This process cannot be done twice, so you should think it through and be sure

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Setting up a Big Chain account 

If you're looking to set up multiple locations in the Big Chain account, there are a few steps to follow to make sure everything works as intended. IMPORTANT: If you are moving to a Big Chain (multi-location) and do not follow these steps completely, your data will likely be compromised. Please make sure to take the time to complete each step in this article. 

NB: Make sure to reach out to during this process to have your data moved successfully. 

Note: If you plan on using an Accounting integration we have some location-aware tweaks you can make. See the relevant accounting integration help page for notes on class tracking or location categories. 

1. Once you upgrade to Big Chain, head over to Admin > General Preferences, and enable Multiple Locations:

After doing so, you'll see Locations appear in your main Admin Panel.

This is where you'll add and manage your locations:

By clicking on Edit, you set the email, address, phone number, website, and tax rates for each location.



2. After setting up your new locations, your Users, Tickets, and Inventory will need to be told where to go.

IMPORTANT: If your users are not configured for multiple locations completely, your data will be compromised and not easily reconciled.

3. To configure your Users' Location, head to Admin > Users, and then click on the User details to edit. On that new page, you'll need to specify which locations that User is allowed, and what their default Location is when they log in:


4. After enabling multiple locations, your Tickets will be floating and not visible. The first step is to send us a note at, telling us which of your locations we should move all Tickets.

5. After we send all Tickets to a location, you can use Logistics to transfer Tickets between the various locations if needed:


6. You'll need to distribute Inventory as needed.

First, you can export your Inventory CSV

7. In this CSV, you will see new columns for each location, in these columns, specify how much QTY of that item you have at each location.

8. After this is done, re-import the CSV on the same Inventory page, where you originally exported it.

Cash Registers

9. Head to Admin > Cash Registers and add a new register for your new location.

10. Make sure you associate each of your registers with a location.



11. If you use Google Cloud Print, go to Admin > App Center > Google Print Automation > Printers > and associate each printer with its correct location.


That's it! Your Users, Tickets, Inventory, Registers, and Printers are now set up for big chain. You can use Logistics to transfer Tickets and Inventory to other locations, and users can change allowed locations from their account drop-down on the top right corner of the application. 

Additionally, there's not currently a migration path for moving existing Parts orders to the Logistics module. 

Existing status links on tickets will no longer be valid. These will have to be manually re-created once you've set up your Big Chain account. 

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Big Chain PDF Template 

The templates section will now show new tags for location-specific information.

We recommend modifying your templates so that they reflect the location that the invoices, ticket and other info is for the location the purchase or work is being performed.

Please Note that the conversion to a Big Chain account will reset some of your templates to pull in the new location data. Your templates should be saved as previous versions but you can also save the HTML externally if you have customized your templates and will want to re-implement them.

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Logistics (Transferring inventory between stores) 

What it does:
This allows you to transfer inventory and tickets between your different stores (This is only applicable to big chain accounts, which have multiple locations)

What it doesn't do:
You cant transfer inventory between separate Repairshopr accounts 
Getting Started
Sometimes transferring inventory between locations can seem a bit confusing, so this article is here to help.
Follow these steps to ensure that your inventory is properly transferred between locations:

Step 1:

Go to the Logistics tab in RepairShopr, click 'New Request', and select 'Inventory' from the New Transfer window. 
Once you created the "New Request" you will see the edit screen appear where you can select the items you want to transfer to the other store.
Step 2:

Once you submit the request, check the little blue arrow icon next to the 'From Location' to remove the inventory from their stock.
Step 3:

Login to the receiving location by selecting 'Change Location' from the user menu.
Step 4:

Go to the Logistics tab, and click the little blue arrow next to the 'To Location' to check in the inventory - this should update the stock quantities for this store

And you're done! That's how you transfer inventory between store locations.

You can also transfer tickets following the same steps, except that you will select 'Transfer Ticket' from the New Transfer screen, rather than 'Inventory'. 

Here is a Screen recording to run you through the whole process:

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Downgrading from Big Chain to a Single Location 

To change your plan from multi-location back to single-location, it's pretty straight forward and you can do it on your own if you want.

1. Go into the reports and save anything you might want, because the data won't be location-based after this is done


2. Once you are all set, go to Settings, General, and UN-check "Enable Multi Locations"

3. Go to AdminAccount ProfileChoose Plan, and click the new plan you want to be in


4. If you have more than 10 users active, disable some until you are back under the 10 user limit (or buy additional users)

5. The last step is just to have all your users clear their browser cookies so it doesn't try to remember their location that was saved as a cookie in the browser - this causes issues sometimes after you do the above steps

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Moving to Big Chain is a big step in getting access to powerful tools for managing your growing business. However, the migration process can cause a few bumps in the road if you aren't careful.

My Parts Orders disappeared how do I get them back?

If after the migration you notice that your parts orders are gone don't panic. The parts order has been changed to logisitics which will allow you to move parts between locations. During the initial switch, however, old parts orders gets left in the old UI.

Use this slug to access it again

Please email us at with any questions

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