Mobile RepairShopr Lite App iOS/Android

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Overview of Repairshopr Lite IOS & Andriod App

The Reparshopr lite app is a stripped-down version of the full web app, the app allows your techs to take the app with them so they can log time at a customer, update tickets and take payments using Square

Table of Contents  

What it does:

Our IOS and Andriod app allows you to take Repairshopr with you

What it doesn't do:

The app does not support the following:

  • Inventory module
  • Payments module
  • Registers when taking payments 

Installing the app  

You can find the Repairshopr app by searching either Apple or the Google Play store.
Once you found the app you can go ahead and click install

 

Login In

Once the App is installed you can log in using the same username you use for the Web App

 

 

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Main Menu  

By tapping on the three parallel lines in the top left you will be able to access the menu from any page. This will give you links to

  • Customers
  • Invoices
  • Tickets
  • Appointments
  • Estimates
  • Assets
  • Documentation
  • Settings

 

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Customers 

  • In the customer module you can use the search function to quickly jump to the customer you are searching for or you can scroll through your customer list.
  • Scan a customer label by selecting the Barcode/Camera Icon next to the search bar.
  • To create a new customer click on the + in the top Right

 

 

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Invoices  

Here you can find all invoices made on your account. 

  • You can either scroll down to view your invoices or search for them using the field next to the Spyglass. 
  • Scan the invoice label by selecting the Barcode/Camera Icon next to the search bar.
  • The filter option, allows you to filter by paid or unpaid invoices

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Tickets  

The Ticket module also allows you to see all tickets in your account.
  • You can view all tickets or only tickets assigned to you, by selecting "All Tickets" or "Only mine"
  • Scan any ticket labels by selecting the Camera/Barcode icon.
  • To create a new ticket click on the Checkbox icon in the top right.
 
 
The ticket module also allows you to start timers for any of your customers. Once you hit the  "Start" button the app will prompt you what type of timer would you like to record. Currently, there are two options "Check-In" and "Custom Log Entry".

Check In/Check Out

When your tech Arrives on Site he can select the "Check-In" option of the timer to record when he arrived on site. Once this has been selected the timer will start when he has finished the work he can hit the "Check-out" button to record the time. The app will then notify you the timer has been saved.   
 
This allows the tech to log labor on a ticket from the mobile app.

If you want any non-global admins to be able to use this feature, you will need to make sure that the Security Group they belong to has a setting enabled.

  1. In RepairShopr, go to Admin > Security Groups.
  2. To the right of a security group to which they belong, click Edit.
  3. Check the "Ticket Timers - Overview" box.
  4. Click Update Group.
  5. Repeat as needed for any other groups.
Now in the mobile app, click tickets

Select the ticket you want to add labor to > select Details
Click start > Check In
Once the work is completed, or to stop work, select Check Out
Select Close
When you go to the desktop application notice under Labor Log the labor has been added to the ticket.


When your tech Arrives on Site he can select the "Check-In" option of the timer to record when he arrived on site. Once this has been selected the timer will start when he has finished the work he can hit the "Check-out" button to record the time. The app will then notify you the timer has been saved. 
 
Please note: The timer on the IOS/Andriod app is an offline version and will only sync the timer once the tech stops the timer, so you would not be able to view live active timers for the Andriod and IOS apps. That function is only available on the web app.

Appointments   

The Appointments module allows you to see you're personal appointments or see all appointments by selecting the "All Appointments" swipe menu below the search bar. 

  • You can also search for any appointments by using the search function


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Setting up Payments with Square  

We now integrate with Square Register so you don't have to double enter payments!
Currently available to use with our iOS or Android Apps.

Watch the video below to see a step-by-step guide on how to use the Square + iOS/Android app integration.

Important Note: 
The global admin must authorize square on each user's mobile Repairshopr lite. i.e. The owner of the Square account must follow these steps for each mobile device that will be used to process payments. 


Walkthrough

  1. On the RepairShopr web application, in the Admin > Payment Methods, enter a payment method of "Square" with a type of "Other"
  2. Install the app and go to the Settings, Payments, and click Authorize with Square
  3. Be sure to use the same account that the phone has logged in currently to Square Register
  4. Navigate back to the mobile app
  5. Select the "Square Location" and Payment Method from the software to use for square register
  6. Now when you make a payment for an invoice you'll be able to select "Square" and it will use your Square app to charge the card

iOS RepairShopr Lite Mobile App Improvements

Do you wish you never had to leave the RS mobile app to take a square payment?
How about the option to use wireless square readers?  Well, you're in luck!
 
iOS RepairShopr Lite mobile app version 4.3.5 (and above) now supports both these features! 
Now you can take Square transactions with your wireless readers without ever having to leave the RepairShopr mobile app on both iPhones and iPads.  
 
To enable this feature, first make sure you are on the latest version of the iOS app. 
You will need to be on version 4.3.5 (or above).  To check your app's version, head to "Settings" > "About" and look for the "Version".  If you are not up-to-date, please head to the app store, and update the RepairShopr Lite app. 
 
Now that you are on the correct version, head to "Settings" > "Payments".  You should now see the option to enable the setting for "Use Square's In-app Checkout".  Go ahead and enable it. 
 
 
With this setting enabled, you can now take payments solely in the RepairShopr Lite mobile app!  Go ahead and take payment in the mobile app to see it in action. 
 
If you are looking to enable your wireless Square readers, head back to "Settings" > "Payments" > "Configure Square Reader".  
 
Here, you will want to "Connect a Reader" and follow the instructions to get it setup.  You should see something like this: 
 
 
Once you have connected the wireless card reader, you can go ahead and take a payment! 
If you are using a headphone jack reader, you can also configure it here as well. 
 
If you run into any errors, we have found that reinstalling the RepairShopr Lite mobile app has helped.  If this does not work for you, please reach out to help@repairshopr.com so we can better assist you! 

Android RepairShopr Lite Mobile App Improvements

If you are on Android, you can now also take payments in the RepairShopr mobile app without ever leaving the app! You will need to be on version 4.3.7 (or above) to access these features. Like in iOS, to check your app's version, head to "Settings" > "About" and look for the "Version". If you are not up-to-date, please head to the Google Play store, and update the RepairShopr Lite app.  
 
Now that you are on the correct version, head to "Settings" > "Payments". You should now see the option to enable the setting for "Use Square's In-app Checkout". Go ahead and enable it.   
 
 
With this setting enabled, you can now take payments solely in the RepairShopr Lite mobile app!
Go ahead and take payment in the mobile app to see it in action.
 
If you are looking to enable your wireless Square readers, head back to "Settings" > "Payments" > "Configure Square Reader".  
 
Here, you will want to "Connect a Reader" and follow the instructions to get it setup.
You should see something like this:
 
 
Once you have connected the wireless card reader, you can go ahead and take a payment!
If you are using a headphone jack reader, you can also configure it here as well. 
 
Please note: You will need to have Bluetooth enabled to use the wireless card reader.  
 
If you run into any errors, we have found that reinstalling the RepairShopr Lite mobile app has helped. If this does not work for you, please reach out to help@repairshopr.com so we can better assist you!

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Estimates  

Here you will see all estimates that were assigned to you.

  • You can also view all Estimates by selecting the "All Estimates" button.
  • Search using Barcode Scan option, this will populate the search bar with the label number.

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Assets: 

Assets are the devices that you support and/or repair for your customers.

  • You can track specific information about these devices, and track an ongoing work history.
  • The Filter option (Three lines on the right) allows you to filer assets by asset type. 

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Documentation 

Here, you can store free-form text like help documents, customer information, user guides, and more.

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Settings 

The Settings page is where you can find all the settings for the app.

 

Cache

Allows you to clear all the temporary files or cache the app has stored

Tickets Settings 

Has two on/off functions that can be selected. 

  • Email the customer on Check-In / Check Out 
  • Use Timestamp format on all ticket comments

Appointment Settings

Here you can select to have alert notifications come up under the app

Download Customers 

It allows you to download all your Repairshopr customers to your device so if you're without reception you will still be able to contact your customer.

Locale

It allows you to see what locale your account is set up as. The locale cannot be changed in the app and has to be changed in the Web app under  Admin > General Settings > Locale

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Feedback and Knowledge Base

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