AutoPrintr Troubleshooting

AutoPrintr Troubleshooting:

If AutoPrintr is giving you trouble you can try some of these common fixes:

AutoPrintr should be installed only once per location.

The latest version of AutoPrintr can be found in the "Meet AutoPrintr" Knowledge Base article.

Steps for Clean Install

Cash Drawer will not open:

First open up your Control Panel and navigate to Devices and Printers, then right-click on your receipt printer and select "Printer Properties".
(Please note the following screenshots work for the Epson TM-T88V but the same steps in general should work on any receipt printer)

In the pop-up window, click on 1. "Preferences", then in the next pop-up window click on the 2. "Peripherals" tab at the top, then make sure your Cash Drawer is set up properly like 3. in the image below:

You'll want to press "Operation" check and ensure that your cash drawer opens at this time. Next you'll want to Apply all of that and then go back to the first "Printer Properties" pop-up window. Instead of clicking on "Preferences" like we did last time, we're going to click on the 1. "Advanced" tab, then go down to 2. "Printing Defaults", and from then on 3. and 4. will be exactly the same as the first time we adjusted the cash drawer settings, shown here:

Please make sure that both of the cash drawer settings in both the "Preferences" area as well as the "Printing Defaults" area are the same. Once that's all set up, Apply it all and then set up your printer in AutoPrintr if you haven't already and print a receipt.

The “Pop Drawer” button does not pop the cash drawer:

If the drawer pops when you print a receipt but does not pop when you click on the “Pop Drawer” button on the POS tab, you will have to configure your register in RepairShopr as well as AutoPrintr.

To do this, first confirm that you are assigned to the proper Register in the software by navigating to: User Menu (your email address in the far top-right corner) > Change Register and selecting the proper Register. Once that’s done you can select the same Register in AutoPrintr underneath the receipt printer using the “Register” drop-down at the bottom, shown here:

If you do not see your Register in that drop-down area, you may need to log out of AutoPrintr, close the program, and then re-start it by right-clicking on the icon and selecting “Run as Administrator”. Then log in and check to make sure the Register is included in the drop-down menu.

Service keeps crashing/Eternal 'Please Wait' spinner:

1. Close out of AutoPrintr by right-clicking the icon on the taskbar and selecting "Exit".
2. Navigate to: C:\ProgramData\AutoPrintr and right-click on that folder, then select "Properties"
3. Once the "Properties" window is open, click on Security > Edit > Users > Allow > Apply, as shown here: 

4. Reboot and test AutoPrintr  

Receipts print extra length/keep spooling:

AutoPrintr does not have any kind of print settings and uses the defaults that your printer has, and so for this you will have to modify your printer driver settings. The following video goes over one way to do this at the 6 minute mark: 

Labels print rotated/sized incorrectly:

AutoPrintr uses your printer driver settings to adjust the size and orientation of the labels, so adjusting the settings will be the first step. In Windows you can navigate to Control Panel > Devices and Printers to get to your printer, then right-click . 

You may also want to try a complete re-installation of your printer driver if you cannot find the proper sizing/orientation settings. Starting off with a clean installation of your printer driver and AutoPrintr will be the best way to begin troubleshooting as you'll be starting off with a fresh . 

Steps for clean re-install:

If nothing you try is working, or your installation does not match these descriptions, please try the clean re-install steps below. Performing a clean re-install will wipe out your previous installations and install a brand new copy of AutoPrintr, which can help with troubleshooting any issues you may be having. The steps are as follows:

1. Stop the service by opening up your start menu and typing "Services", then hitting enter. You should see the Windows Services menu with a list of all of the services currently on Windows. Find the "AutoPrintr Service" option and right-click it, then select "Stop" from the list. If it is already stopped or you don't see the service, then you can continue on. Otherwise make sure the service is stopped before continuing.

2. Uninstall AutoPrintr via the Windows "Control Panel > Uninstall a Program" option. Find AutoPrintr in the list of installed programs and uninstall it as you normally would.

3. Remove any remaining files (important!) by opening up your start menu and typing "run", then hitting enter so the "Run" dialog box pops up. Type "%programdata%" (without the quotation marks) in the"Run" box and hit enter. A file explorer window will open up with a list of folders. Find the "AutoPrintr" folder and delete it. If there is no "AutoPrintr" folder shown, then make sure you are searching this directory: C:\ProgramData. If you are in that directory and you still cannot find the AutoPrintr folder, then you can continue on.

4. Reboot your computer (important!)

5. Download the newest version of AutoPrintr by navigating to this link and clicking the download link:

6. Run the installation file by navigating to where it downloaded,right-clicking and selecting "Run as Administrator".

7. If you have a strict anti-virus or web filter, now is the time to create an exception for the AutoPrintr program, or you can temporarily turn it off. You'll want to create exceptions for two files named "AutoPrintr.exe" and "AutoPrintr.Service.exe", both usually found in: C:\ProgramFiles(x86)\RepairShopr\AutoPrintr.

8. Start AutoPrintr. Log in and test configuring your printers as well as printing from the software.

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