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  1. Vonage PBX integration

    I would like to see RepairShopr integrated with the Vonage Desktop Connect app. I have tested this with our vonage install and got this to work. Here is the routine I used.

    Download the Vonage Deskptop Connect client to your desktop. I used Google Chrome and it worked.
    Make a test call and make sure that you do not have pop-ups blocked.
    Switch over to Repairshopr and go to App Center and click on the Free PBX integration. Generate a token for your company.
    Switch back to Vonage Desktop Connect and go to the settings area.
    In settings click on…

    1 vote
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      1 comment  ·  Flag idea as inappropriate…  ·  Admin →
    • Invoice Email Subject Customization

      We really need the ability to change the Email Subject for sent invoices. We need dynamic variables like Invoice number.

      Right now it just says "Company Name - Invoice Attached"

      If you send multiple invoices, the client can miss the additional ones if they have conversation view on. This also adds new ones to old ones, and again the client may miss it.

      We need it to have the invoice number in the Subject so that each and every one will be custom. We are able to do this in Quickbooks or Freshbooks.

      47 votes
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        8 comments  ·  Flag idea as inappropriate…  ·  Admin →

        This suggestion was more about us needing to improve the subject instead of have it be customizable – we have added the invoice number and even the ticket reply tags in case there was a ticket attached. If you still want to make up your own subjects let’s get a new suggestion open for that vs just improving the subject like we’ve done here.

      • Importing Tickets

        I have been subscribing to RS for nine months but am still struggling to go live and make the switch from my current system. I need to ensure RS can do everything I need - or else be confident I have a satisfactory workaround before I go live. RS has some great features and major benefits but also some worrying flaws or omissions (albeit relatively minor) which I must be confident can somehow be resolved and tested in order to pull the plug on the old system.

        It is extremely reassuring to see that I can export ticket data to…

        1 vote
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          1 comment  ·  Flag idea as inappropriate…  ·  Admin →
        • Zapier. Oh God... Open the Zapier Floodgates. AUTOMATE ALL THE THINGS.

          You want to mark 'COMPLETED' to a huge percentage of ideas in this feedback forum? Open the Zapier floodgates.

          There are some conversations around here talking about getting Zapier to do stuff with other things like Contacts, Slack, etc. While nice... those things only scratch the surface and only help those of us that use those specific services.

          What about using Zapier to integrate Repairshopr WITH REPAIRSHOPR.

          The possibilities are absolutely endless.

          Trigger:
          - New ticket created by ABC Company.

          Possible Actions:
          - Email the customer saying a new ticket is opened. Right now, if email is selected, when creating…

          29 votes
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            14 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Estimate Names

            Need to have estimates/invoices on the backend have an option to name it along with the estimate number. When looking at a list of estimates/invoices its impossible know what is on each and what they are for - having a name would make easier to quickly identify an estimate/invoice in a large list of items.

            32 votes
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              4 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • Print Open Ticket List

              It would be useful to be able to print the list of open tickets at any given time.

              It could be used for auditing tickets vs. machines.

              14 votes
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                3 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • Integrate E-commerce Platforms with RS - Sell Services & Products in Sync - BOOM!!

                This idea is an excerpt from the ever popular "Add ability to sell Serial Number Products in RepairShopr! Antivirus, Backup Software, etc".
                This is a new thread so the previous idea can be marked as complete (awesome!).

                Here are the goals:

                1. Sync Inventory with a shopping cart platform.
                a. Allows to sell services, client purchases, and all inventory that is in RS on an shopping cart platform
                b. Ability to turn configure visibility of a RS product on the ecommerce site like a checkbox stating “Show on E-commerce Site” or “Don’t show on E-Commerce Site”

                2. Sync past purchases/invoices…

                65 votes
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                  21 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  completed  ·  Sarah responded

                  I’m going to mark this complete with the caveat that we haven’t completed the subscription portions, or delivering of serial numbers – but we’ll keep working toward it!

                  This is live for beta testers, live for everyone in a week or two.

                  Please note that WooCommerce is the only E-Commerce platform we’re supporting at the moment.

                • PBX Prefixes for CID

                  Hey guys,

                  LOVING the PBX integration for caller ID lookup (now that I figured out how to get it working - updating the lookup source in the incoming routes). However, most caller ID screens, including ours, only display a max of 14 characters.

                  So, on our phones, when a caller that is in the system calls in, we only can sometimes see just a partial bit of the status, and often NONE of the actual name. Very annoying. For example, this is some of the recent CID's that show up on our phones:

                  In Progress: J
                  Awaiting Parts
                  Invoiced: Robe …

                  3 votes
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                    21 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Email communication options to enable/disable in Admin panel

                    Can you please add options in the admin section to disable the default email notifications for specific alerts? For instance, our techs would prefer to NOT be emailed every single time an estimate is approved, considering they already have a constant visual of their tickets and the dashboard - which both indicate this very well.

                    I actually prefer to not be emailed at all regarding RS updates. My whole day revolves around keeping a constant status check on ticket replies, estimate approvals, and invoice payments. I generally notice the event before I event get the email relay. It would be…

                    1 vote
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                      completed  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Bookings Feedback

                      The way I run my repairshop is to try and book appointments for people to bring their device in for repair - more so for repairs to mobile devices where people require a quick turn around for example.

                      Using the appointments feature would be ideal for this but here is some things I think would be better

                      1) Allowing different opening times on a "per day" basis. My weekend opening times are different to during the week.

                      2) Ability to change the default appointment length to say half hour rather than an hour as it currently is.

                      3) On the…

                      14 votes
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                        7 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Live Ticket Counter/Queue Counter

                        It would be great if there was a feature for having a live ticket counter on display on a TV in our store, counting up tickets everytime we create a new one.

                        Is there possibly an embedded link we can use for something like this? Would look great, and help to explain to customers that there device will be in a queue.

                        0 votes
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                          2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Ring Central Integration

                          I think it would be awesome to somehow integrate with Ring Central allowing calls from customers to be documented on their online profile. I know I have had a few clients claim we didn't call them, or vice versa. All of our calls are recorded as well, so I think it would be cool to have all of the conversations uploaded to the account.

                          Currently, I have to manually login to my Ring Central dashboard, look for the customers phone number, and find logs that way. I think there's alot that can come from an integration.

                          26 votes
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                            38 comments  ·  Flag idea as inappropriate…  ·  Admin →

                            You can use Zapier to integrate at this point.

                            You can see example ideas at the bottom of this page: https://zapier.com/zapbook/repairshopr/ringcentral/

                            We will have some pre-made zaps coming shortly.

                            One example would be using the ringcentral triggers to fire a webhook GET request to the callerid api in RepairShopr. Then it would behave exactly like our other PBX integrations.

                            Example coming soon!

                          • Customer Appointment Scheduling

                            Add ability to customer check in/broken wizard/customer portal to allow customers to select a specific date and time to schedule an appointment - on the backend allow for specific techs to be assigned or just a general que. On the customer profile page just a simple form that asks the issue/appointment reason, date, time and schedule. A more advanced version could also have the option to require an advanced/partial deposit before it can be booked.

                            See schedulicity.com, appointy.com, bookfresh.com

                            14 votes
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                              15 comments  ·  Flag idea as inappropriate…  ·  Admin →

                              We just updated the appointment booking feature to handle the free/busy information better, now if you have an all day appointment the whole day will show accurately as unavailable.

                            • Add Snail Mail Useage Bar

                              You need to add to the SMS and User number status bars a Snail Mail bar. That way you can see how many snail mails you have left before having to purchase more. Just like with SMS.

                              1 vote
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                                1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                              • Add support to email back to tickets out of our email client

                                I have started to email my clients through the tickets. When they reply back asking a question if I am on my phone or on a job, it would be nice if we could just email back to the ticket and it would email the customer and add the note to the ticket itself.

                                8 votes
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                                  1 comment  ·  Flag idea as inappropriate…  ·  Admin →

                                  Most emails in RepairShopr (including ticket comments) are possible to be replied to via your email client now.

                                  Replying to a Ticket Comment will add a public comment from you to the ticket, and email that to the customer.

                                • Add address to customer section of ticket

                                  Add address to customer section of ticket

                                  1 vote
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                                    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Notes Section IN Invoices

                                    Need area in Invoice to Add note

                                    1 vote
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                                      10 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                      This has been there, you have to click edit on the invoice to get to the tech notes currently. They don’t show up on the pdf either.

                                      Does that work for your need?

                                    • Indicate the email sender in tickets.

                                      In tickets that have multiple contacts involved, it's nearly impossible to tell who sent what if no one has an email signature. It would be great to have some kind of indication of the sender.

                                      3 votes
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                                        completed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                      • European General Data Protection Regulation (GDPR) compliance

                                        European General Data Protection Regulation (GDPR) compliance

                                        Anyone one with clients in Europe will need to ensure compliance for GDPR before May 18.

                                        1: Amazon's cloud platform will be backed by certification for the standards required and or having a separate uk based server should bring it closer.

                                        2:Then prominent "opt" in boxes clearly labelled for consents and automation's to seek 12 month renewals to items such as marketing. You have already a means to enable us to opt out a client from marketing.

                                        3: A feature to "part delete a client" - Archive (so still accessible)

                                        4: Reporting of…

                                        69 votes
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                                          4 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                          You may have heard about the General Data Protection Regulation (“GDPR”) that took effect May 25, 2018.

                                          We have released many tools for GDPR to help you be compliant and remain compliant and are open to feedback on the subject.

                                          See our GDPR help page for all the details.

                                        • Comminication Box Update

                                          The default communication box is too small. It is hard to enter in text and be able to edit without adjusting the box each time.

                                          As the default is always set to private. Have to change each time to update the customer.

                                          10 votes
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                                            2 comments  ·  Flag idea as inappropriate…  ·  Admin →
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