General

  1. Allow Marktetr to send blasts using SMS!!!!

    Please add SMS option as a medium to send out blasts. Thank you.

    6 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. add the ability to add multiple techs as assignees (not an appointment).

    Example: One customer brings in 5 computers. They want it all on one ticket, one bill. 5 techs work on each computer - they need to be assigned this ticket at the same time so that they each see it in their "view".

    1 vote
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  3. Automatically add a trip charge when an onsite visit is scheduled

    We'd like to be able to leverage ticket automations to add a trip charge (defined as a custom field in the customer) any time an onsite appointment is scheduled. This way our scheduling team does not have to manually enter a trip charge on the ticket for each ticket that has onsite appointments scheduled. This would help ensure that the trip charges always get added to tickets when onsite visits are scheduled.

    14 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Bulk SMS per Customer Catagory

    Hi, we recently started a WISP leg within our tech business and I would love a feature where I am able to send bulk SMSes out to all my WISP customer only for repairs, maintenance and downtime. Is this already possible or perhaps something you can add? Thanks!

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Add “captcha” or “not a robot” to leads

    We need to add some type of security for creating new leads, such as captcha. I am getting 3-5 new fake leads per day and this could be resolved simply by adding this important security feature and making allleds fill in the captcha.

    Thank you!

    39 votes
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    6 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Assign to more than one tech

    Be able to assign a larger job to more than one tech.

    8 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. iPad POS Support

    Support your ios app so we can use an ipad as a POS. We will not purchase a Topaz signature thing or put a bulky PC as a POS. The hardware you guys support is lame. Why can't we have a standalone iPad as a POS and a ticket creator?

    12 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  8. Allow searching by serial number

    Under the new asset designation when creating a ticket we are unable to search by serial number anymore and when clicking the drop down arrow I suggest having the format: "[Asset Name] - [Serial Number]". Being a business that deals with clients that have multiple units of the same product name we need this feature.

    5 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Rearrange Ticket Status

    On the ticket detail where you can click Status and a drop down appears, would like the ability to change the order of that list. The order should match our workflow.

    12 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Up sells in estimates

    It would be nice to have the ability to add up sells to the estimate.

    117 votes
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    10 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Improve Logo print quality

    Please improve the logo print quality on invoices, tickets etc..

    (As reference see the print quality for the same logo image used in, for instance, Xero Accounting)

    25 votes
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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Twilio Integration

    Just like you have Flowroute, best allow Twilio platform as well. Also, since you already have the basic level platform SMS sending from Twilio can you allow us to insert our own phone number from Twilio? This reduces your cost and allows us to keep our branded numbers in use.

    This would allow us to maintain analytics fully again also!

    19 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. IT Glue integration

    IT Glue integration?

    173 votes
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    40 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Account for travel time in calendar.

    it would be great to have travel time calculated between appointments and have that time "ear-marked" as part of that appointment.

    Say you have an appointment from 12-1 and the calculated time from that appointment to the next is 1 hour, it would make the appointment at 2-3 show 1-3 in our calendar, but 2-3 to the customer.

    Too many times have I had my employee's schedule back to back appointments, and not account for 30+ minutes travel time.

    48 votes
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    7 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Microsoft Teams Integration

    Microsoft just released a collaboration and chat platform. Would be nice to have integration similar to what we have for slack.

    64 votes
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    12 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. Have multiple Invoice Templates

    We'd like to be able to have multiple invoice templates, i.e. we have 2 repair shops we run from the one location - I'd like to be able to switch the template with the click of a button.

    43 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Search within Customer Portal

    We need to have the Search feature available within the Customer Portal the way it is within ours. We have several large clients very frustrated having to go multiple pages to find anything, they call us and we find within 3 seconds. They have said their portal is not useful for the most part.

    10 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. Vonage PBX integration

    I would like to see RepairShopr integrated with the Vonage Desktop Connect app. I have tested this with our vonage install and got this to work. Here is the routine I used.

    Download the Vonage Deskptop Connect client to your desktop. I used Google Chrome and it worked.
    Make a test call and make sure that you do not have pop-ups blocked.
    Switch over to Repairshopr and go to App Center and click on the Free PBX integration. Generate a token for your company.
    Switch back to Vonage Desktop Connect and go to the settings area.
    In settings click on…

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  19. Create packing slips from invoices

    When a customer buys hardware, we need something for them to sign when the equipment is delivered stating they received it. We need a way to do that when it's just a straight sale and not related to a ticket. It would be helpful to be able to do this from the invoice screen. On some occasions our customers receive the equipment before they issue a payment, so a receipt would not work for us.

    48 votes
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    completed  ·  13 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. Quickbooks Online Two Way Sync

    We would like to see true 2 way sync with Quickbooks Online (QBO). In particular, we would like Invoice payments to sync both ways between RS and QBO to save the current manual double handling of payments etc.

    76 votes
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    8 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We added two-way payment sync, will mark this as complete. If you need more things to sync two-way please start a new suggestion on the forum. Thanks!

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