I know labels themselves aren't customizable, but being able to simply increase the printing scale (without having to use the system dialog) within AutoPrintr or in RS (which would then send the scaled image to AutoPrintr) would be great. It makes it a lot easier to see the labels from a distance.1 vote
Today we released an update that allows users to customize labels. You can add images, change the image size, change the label size, font and more. More info below:
Please add SMS option as a medium to send out blasts. Thank you.6 votes
Example: One customer brings in 5 computers. They want it all on one ticket, one bill. 5 techs work on each computer - they need to be assigned this ticket at the same time so that they each see it in their "view".1 vote
We’ve released Ticket Subscribers. You can now have multiple technicians follow activity on a ticket.
We'd like to be able to leverage ticket automations to add a trip charge (defined as a custom field in the customer) any time an onsite appointment is scheduled. This way our scheduling team does not have to manually enter a trip charge on the ticket for each ticket that has onsite appointments scheduled. This would help ensure that the trip charges always get added to tickets when onsite visits are scheduled.14 votes
We’ve release Automatic Trip Charges. Head to the link below to learn more.
Hi, we recently started a WISP leg within our tech business and I would love a feature where I am able to send bulk SMSes out to all my WISP customer only for repairs, maintenance and downtime. Is this already possible or perhaps something you can add? Thanks!1 vote
You can now do this with Marketr via the Twilio integration using customer saved searches.
MAKING LABELS WITH BIGGER TICKET #, SO THEY CAN BE EASILY VISIBLE ON UNITS, ESPECIALLY WHEN THERE IS MANY OF THEM AND SOME ARE IN DARKER AREAS OF THE SHOP .. LARGE TICKET #, CUSTOMER NAME, MODEL & SERIAL # ARE ALL THAT ARE REALLY NEEDED ON THE LABEL0 votes
Today we released the ability to customize labels. Included in this is the ability to increase the size of the font on the labels. More info at the link below:
We need to add some type of security for creating new leads, such as captcha. I am getting 3-5 new fake leads per day and this could be resolved simply by adding this important security feature and making allleds fill in the captcha.
Thank you!39 votes
We shipped this, thanks for the votes!
Be able to assign a larger job to more than one tech.8 votes
We’ve released Ticket Subscriptions that allow multiple techs to be on a ticket and receive updates from activity.
Support your ios app so we can use an ipad as a POS. We will not purchase a Topaz signature thing or put a bulky PC as a POS. The hardware you guys support is lame. Why can't we have a standalone iPad as a POS and a ticket creator?12 votes
We shipped an iPad app to be a “POS Second Screen” and also do the signatures.
This can be the customer-facing part at least.
The website also works on an iPad, maybe have an employee-facing iPad pro on the counter?
Under the new asset designation when creating a ticket we are unable to search by serial number anymore and when clicking the drop down arrow I suggest having the format: "[Asset Name] - [Serial Number]". Being a business that deals with clients that have multiple units of the same product name we need this feature.5 votes
You can search by Asset serial number in Search All The Things and in the drop down mentioned while creating a new ticket.
Custom Labels has released today! More info in the link below!
On the ticket detail where you can click Status and a drop down appears, would like the ability to change the order of that list. The order should match our workflow.12 votes
Good news! A couple weeks back, we added the ability to sort Ticket Statuses. No need to delete and re-add them all any longer.
It would be nice to have the ability to add up sells to the estimate.117 votes
Product Upsells was released!
Please improve the logo print quality on invoices, tickets etc..
(As reference see the print quality for the same logo image used in, for instance, Xero Accounting)25 votes
We did this a few weeks ago for everyone by default we use the full size logo on the pdfs now instead of a downscaled 100px version.
Just like you have Flowroute, best allow Twilio platform as well. Also, since you already have the basic level platform SMS sending from Twilio can you allow us to insert our own phone number from Twilio? This reduces your cost and allows us to keep our branded numbers in use.
This would allow us to maintain analytics fully again also!19 votes
IT Glue integration?173 votes
We shipped this to everyone today as part of our new MSP Add On.
This gives you a whole suite of new tools specifically geared toward MSPs.
You can read more about the Add On here: https://feedback.repairshopr.com/knowledgebase/articles/1918006
When trying to track down a catalog item that I disabled, the only option to find it is to look at the full list of ALL disabled items. As soon as I try to sort them by type, or search for something, it goes back to showing only currently active items. We have 40+ pages of disabled items, so to sort through all of that to find the one item I'm looking for is not something I'm super excited about doing.18 votes
If you head to Disabled Products there is a search field and it will search for what you input using the disabled filter.
We don't always have an email for our customers but we do almost always have a mobile phone number. We've got SMS integration but it would be helpful to be able to use the database from RS to send bulk SMS for special offers and service reminders to our customers. SMS is always read and always quickly so it's a really really useful medium for us.3 votes
it would be great to have travel time calculated between appointments and have that time "ear-marked" as part of that appointment.
Say you have an appointment from 12-1 and the calculated time from that appointment to the next is 1 hour, it would make the appointment at 2-3 show 1-3 in our calendar, but 2-3 to the customer.
Too many times have I had my employee's schedule back to back appointments, and not account for 30+ minutes travel time.48 votes
We added appointment buffers to the booking systems recently that was meant to address request!
Microsoft just released a collaboration and chat platform. Would be nice to have integration similar to what we have for slack.64 votes
Thanks for the feedback and votes everyone, marking this as done.
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