General
3766 results found
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Add additional RMM Agent support
For a Recur setup or an automated email response, allow the attachment of an RMM Agent installer.
1 vote -
Editing Customer Details On Ticket
The ability to edit customer details (especially mobile number and address) while creating or editing a ticket would be a great change. This would remove the need to leave the ticket, enter the customer database to update details, and return/refresh the ticket to continue - saving a great amount of time during intake.
1 vote -
Make it possible to move items from tab to tab (new customer)
The tax rate and default invoice terms should be on the first tab you initially see. Would be nice if we could customize this
1 vote -
Need better handling of full service contracts
A full service contract would include unlimited labor hours for a flat fee.
Simply need to create the contract.
Open tickets, choosing whether they apply to the contract or not. Add time to the tickets and close them. These closed tickets wouldn't be billable.Currently the only solution I see is to create a contract, then add override prices set to $0 for every labor rate. Then as we open and close tickets applied to this contract there are all these $0 tickets that need to be invoiced in order to clear them out of there. And they get sync'd…
3 votes -
on customers page
At the bottom by the 1,2,3 pages section add a "10, 50, 100, 500, all" drop down to display customers on page. Have it remember last selected option. :)
1 vote -
Add sort-by-column to the payment reports.
On reports > payments, there is little or no sense to the list order, and no way to sort it. Also, there is no way to set a filter.
2 votes -
Allow consecutive appointments when using the calendar in the widget flow
When using the appointment booking system on its own there is option for consecutive appointments. When you use this as part of the widget flow this option is not available. Rather than appointments we are booking in items to be serviced. We don't want to allow customers to choose the exact time their item is serviced, just a service window (9am-1pm/1pm-5pm). By using consecutive appointments I can allow for 4 consecutive 240mins appointments within a 4 hour window (its a bit of a work around but it would work ok for us). I would like this to be available as…
3 votes -
add priority to Lead Processing when Converting to Ticket
Add the ability to set priority on a ticket on the converting from lead screen.
1 vote -
On the Estimates, only show actual price
I would like to have the ability on estimates to get rid of the "Old Price" with the price slashed. We quote everything discounted off of list price and a lot of companies we sell do not advertise there list price. I feel this would help others as well.
3 votes -
Make it able to add individual notes for assets, inside ticket
I have a contract where we work on multiple devices at once.
For example, the customer comes by and drops off a stack of iPads for different repairs (cracked digitizers, broken off headphone jack, etc.)
While I can add all the items as assets, I can't individually mark the problem each one has in a quick and convenient manner.
Sure, I can get the serial number and manually type it out:
"iPad 4, Serial DMPL4KT773, Broken digitizer"
...but this seems cumbersome when I could just select the asset from a dropdown list (being that it's already added to the ticket)…
1 vote -
subscription plan discounts
We have a yearly subscription plan for our customers that we manage in RS. It needs to be discounted for many of our customers for the first 10 months and then the discount drops off. There is not way to do this currently in RS. So effectively businesses using RS can not utilize incentives/ discounts for customers.
1 vote -
Itemized payments on the invoice to show how much was paid with each payment type.
We need invoices to show how much was paid by each payment type. E.F. $20 Cash $135 Credit Card
1 vote -
Adjust "Column Size" within Inventory Tab
Perhaps I'm a little OCD but it would be great if we had the ability to adjust the column size within the Inventory Tab.
I will include a picture for my particular issue which is the "Name Column" Most of my products have long titles which results in a Inventory name thats 7-10 rows.
If a reverse the naming convention and use the "Description Column" I get 1 beautiful row. However this leaves me SOL when searching for a product and reports become useless.
3 votes -
Add the function to exclude file types as ticket attachments
Please consider the ability to exclude file types added automatically as ticket attachments.
Some customer email footers contain numerous images (normally PNG files) adding no value to the ticket other than clutter.
3 votes -
Parts orders: Add a comment in ticket for parts checkins
For parts orders, When you click on Check-in, a private note is added on the ticket to say that the item has been checked in.
1 vote -
Have Filles attached that you could access from any attached file area
I would like to attach files that we send to customers a lot in repairshopr and be able to just pick them and send them from within repairshopr instead of having to upload files every time. SO upload them one time and when we need to send it to a customer pick add attachment and send it from the preattached files.
1 vote -
It would be nice to be able adjust the sizing of the logo on the Payment receipt
It would be nice to be able adjust the sizing of the logo on the Payment receipt. Something along the lines of the size of the logo on the ticket receipt. This would help drastically with brand recognition.
21 votes -
Reports filters
Please could you add additional filtering to the Pending Ticket Charges Report, so that users can filter by both "Customer" and "Ticket Status".
1 vote -
Better documentation of email template semantics
The default email template wrapper has no <html> tags or <head> section or metadata inside , just a <style> tag and then the main <body>
The meta is important, particularly
<meta name="viewport" content="width=device-width"> to produce a responsive template as well as title attributes to help trust by email clients.My compiled email templates obviously include such markup in full, but its unclear as to whether this should be ommitted and is added by RS as a wrapper to the wrapper (& is uneditable) or simply that the default markup is basic and simply ommits such markup.
It should be clear…
1 vote -
use 3uTools
3uTools is an all in one tool for iOS users. It is free and safe with good performance to improve your device.
1 vote
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