General
3766 results found
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Editing
time clock in Mobile app doesn't work
1 vote -
assets bulk edit
I think you may want to consider the ability to undo assets bulk edits in the asset manager.
1 vote -
Phone type sort order
It would be helpful if the phone types were sorted by some order of importance rather than alphabetically. It's annoying that the fax number (least used) is at the top of the list and the phone number is below that. Phone, or Office Phone should be first. Fax should be last. I would suggest Office, Home, Phone, Mobile, Other, Fax would be an ideal ordering for the phone types. Or allow a mechanism to manually order the phone numbers (drag and drop like items on an estimate or invoice) from the customer page.
3 votes -
Your set up looks good.Like customer access to repair via email.It has not worked for me.Good idea.Location good and clean
E mail not working for me.Repair longer than I thought and I was hoping for some upgrades so I would not buy 27 inch Apple.
1 vote -
Purchase Order Import
having the option to import a purchase order using the same csv file structure as the export function.
This will help when creating large detailed purchase orders without having to manually add items and change prices without the screen refreshing every time.7 votes -
Treat Parts Orders like Tickets
Could the Parts Ordering section be a complete interactive section and in essence be treated like a simplified Tickets module?
To elaborate...
Tickets has sections for updates and responses from customers and technicians. But currently the Parts section is just a basic field tracker. If Parts had categorical updates and a way for emails to be formatted and sent to Vendors / Manufacturers. Then their responses could be logged to the Parts section in the way that Customer can respond to Tickets.Right now, when I use the Parts section to make a special part order, I still have to…
1 vote -
Products inventory, change the number if items displayed in list
Option to change the number of items returned in a category from the default of 25 to some custom or pre-set number. Great if needing to re-organize product categories where there are hundreds to potentially thousands of products in a category needing to be changed or subcategorized. This would speed up bulk actions of changing hundreds or more items at once.
1 vote -
Individual Tech email notification
I now take the Tickets Due Tomorrow report and manually forward it to all techs so that they can see what's due based on date. The list is getting long and I want a daily email sent to each tech of what's due for the day
6 votes -
Integrate google maps route planning.
I have a client who I was referring your product to, and they asked a good question, which was can the system setup route planning for the day's tasks? Their business has many repeat scheduled services with a day the service needs to be done, not really a time in that day, so the to do list of that days tickets will come up, but then they would be required to use a 3rd party to do route planning and that would require manually typing, for example 20 addresses.
I looked up google maps transportation API prior to suggesting, and…
1 vote -
A cancellation Feature for recurring customers
This feature can cancel the order and notify customers cancellation has been processed. Be able to apply cancellation to take affect manually or schedule it.
0 votes -
Recurring Ticket Charges
I have a lot of recurring tickets for a subscription service and I would love a way to be able to edit the description of a charge on a recurring ticket before generating the invoice due to the fact that whenever a ticket recurs it is for a new date range and I want to be able to add that date range text to the line item.
3 votes -
Add refunded to Invoice/receipt PDF/Receipt.
Add refunded to Invoice/receipt PDF. We have clients that are required to submit a refunded/returned invoice for accounting purposes. However when sending them their invoice, it shows the amount paid, not if it has been refunded or returned.
Also would like to be able to show partial refunds, or if part of the invoice has been refunded.
Thank you!
0 votes -
AutoPrintr Tweaks
The white logo is invisible in the system tray, should have a drop shadow or other background.
When AutoPrintr is being used there should be at least a colored dot somewhere that reports back to the user ANY kind of diagnostic info. A simple yes/no there is a PC logged into the account with AutoPrinwould help. Even better would be a stoplight kind of status light.
1 vote -
Asset Creation in New ticket window.
I may be missing something obvious, but when you create a ticket, the best way to keep track of what customers have what devices is with Assets. The problem with adding an asset to a customer account during ticket creation is that there are several additional steps needed to do so; click the Asset box, click Create Asset, that opens a small window, select the custom asset type that was previously created by the Admin, hope the customer asset type has the correct information entry boxes, then fill in the information.
Couldn't this Asset Creation/selection option be integrated into the…
1 vote -
Add a Multiselect custom field
As we speak, we can't create a custom field where multiple answers can be selected.
i.e. When a device comes in, we validate if every buttons are working on 3 different aspects
1. The button is there physically
2. The button clicks
3. The system responds logically to the buttonRight now the only way to do this, is to create 3 different "checkbox" custom fields for every button or other part needed, rather than just 1 field with a multiselect feature. This clogs our ticket page immensely.
A modified dropdown custom field could also work, if it allowed selections…
6 votes -
Give the AutoPrintr icon some kind of background please.
The default background for many setups is white and your icon dissapears in the system tray. Ive been trying to troubleshoot why it was broken for a few hours. Its just invisible, if i right click on the spot where it should be in the system its there.
1 vote -
Inventory and overall Website feature
When searching and then opening a product in the Inventory, once you select the back key to return to the previous page it would be useful if the prior search was still memorized rather than starting back a page 1 of inventory. I think in general being able to back track on here it should is a must, any time that someone needs a full refresh of any page can just simply use the widgets on top of the pages.
3 votes -
Lead Suggestion
My Team I would find it very helpful if the Customer Lead would request the customers device type. It would be easier to computer or follow up with the lead if we know what needs to be service and why. The why is already including however the what is not included.
3 votes -
Allow for using up to 3 decimal places on items in a Purchase Order
Problem: Purchase order with 5 of the same item. The total cost to me is $134.01. So, the exact cost per item is $26.802. RS will only allow me to add up to 2 decimal places, giving me an incorrect cost by a penny. I have to add the penny difference into "Other Charges" in order for the PO to be correct. Please allow for up putting in up to 3 decimal places so that we can see exact costing on our Purchase Orders. Thanks so much.
4 votes -
Edit template tags
Currently, there is no way to attach an image to the {{paywithcreditcard}} tag. I would like to match up the {{paywith_paypal}} tag with the credit tag, but plain text does not look good in an otherwise well formatted document. It would be nice if there was an easy way to edit all tags and specify the default image and default text.
2 votes
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