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  1. Email with attachment

    Hi team!
    could we please implement a feature when we have the option of attaching a document/photo to the comment box and it gets emailed to the customer?
    it would be useful to help in explaining customers when diagnosing problems or sending information about parts, or even an options document.
    i understand we can already attach an attachment to a ticket, so can the system be then tweaked so that it generates an automatic URL to this attachment so that it can be included in the email?

    that would be great!

    many thanks for an awesome support!
    Shai

    7 votes
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  2. 3 votes
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  3. Links in Tickets

    It would make sense to have the Auto Generated Links open in New Window

    1 vote
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  4. New Ticket start at a custom status (Needs Testing)

    When creating a new ticket, I think it would be nice to have the status automatically be a custom status that we create. When we check it in, we don't want to manually change it from 'New' to 'Needs Testing'. Is there a feature like this already that we're missing? Thank you!

    1 vote
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  5. Bring Back the More DETAILED Register History Report

    The Register History (recent 50 entries) used to have more helpful information that made it very easy to quickly verify the register was counted/closed properly. The existing columns (now removed) included "Expected Amount" and "Difference".

    This was super helpful, being that I was able to do a cash audit for a 1-week history for any register in under 30 seconds.You could simply look at "Difference" to see if the register ever closed for an amount different than what was "Expected". If so, you could look at the day's detailed PDF. If not, you're records were essentially "As Expected".

    There's already…

    12 votes
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  6. Post incoming/outgoing CID updates to ALL open Tickets

    The incoming and (soon to be posted) outgoing CID hidden ticket updates work extremely well for keeping track of communications during open tickets; but only if there is ONE ticket open.

    When multiple tickets are open, the CID ticket updates only post to the NEWEST ticket. From out experience, when a customer calls in, they often reference multiple/all tickets they have open. As such, it would make sense to post the incoming/outgoing call data to ALL tickets that are open.

    This wouldn't effect anything negatively since CID ticket posts are hidden, so it won't make printed tickets longer or anything.…

    1 vote
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  7. Customer labels X of X

    Would be great if we could print a given number of customer labels with an item number and total number of items. For instance, a laptop with AC adapter and case would get three labels. They should say "1 of 3", "2 of 3", "3 of 3" to make it easy to double-check everything is returned.

    7 votes
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  8. add to your API - quotation creation would be awesome!

    If you could add estimate creation API to your existing API it would make adding quotes a possibility programmically - we've already coded integration into our major vendors and being able to push a quotation from our vendor to an estimate for our client would be really, really nice (like changing 10 steps into a single step kind of nice!)

    1 vote
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    1 comment  ·  Admin →
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  9. Add the Teamviewer/TakeControl shortcut to the GFI Alerts screen

    Can you please add a Teamviewer/Takecontrol button to the GFI Alerts screen? -- Similar to the GFI/Take Control button on each of the assets.

    This will allow us to investigate the problem immediately and then decide whether to raise a ticket or not.

    3 votes
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    under review  ·  1 comment  ·  Admin →
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  10. Estimate Total

    On the ticket page, add/view charges, the estimate total is of all charges whether paid or not. I would like it changed to only unpaid charges estimate total or added as another total with only unpaid charges in the number. Currently, the estimate total confuses employees and we can not give an accurate estimate to customer with multiple payments made to the ticket without bringing a calculator to subtract the paid payment. Hinders productivity and sales.

    0 votes
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  11. Notification on failed payments

    I'd like the option to receive a notification of a failed or otherwise non-successful payment made through the customer portal, just as we receive notification of a successful one. Repairshopr already receives and processes this information (viewable on both the Payment and Customer Detail pages) so it seems as though it shouldn't be too terribly difficult to add to the list of available notifications.

    7 votes
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  12. Notification rules per Store - bigchain

    need to have a drop down to select what store to listen for on for notification, (if entry is blank then send all)

    as when tickets approve its send email to tech @ wrong store

    3 votes
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    under review  ·  1 comment  ·  Admin →
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  13. Logistics by Location

    For Big Chain Admins, I would like the ability to only show orders for a particular location at a time or all is desired.

    7 votes
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  14. Set default payment method for customers

    A lot of my business customers always pay by check, and it is inconvenient to have to manually select the check payment type when processing payments. I suggest adding the option to configure a customer to use a specific payment method by default, eliminating the extra step.

    9 votes
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  15. Customize Email Template FROM Customer

    Currently you cannot customize the template for the email WE receive when the customer replies to a ticket.

    The current notification only has the ticket number and what the customer has said. They never put their name on the email, so we never know who is sending the email or what it is reply to without taking the ticket number down and going to RS and searching for it.

    If we could customize it i would have the original email they are replying to below the reply, Like you get in any email client.

    I would have their name in…

    1 vote
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  16. Give portal users the ability to see multiple customers.

    I do a lot of contracting work. I would like to give my client the ability to see multiple customers. Example: Portal User abc needs to be able to see Customer ID 1 and Customer ID 22 under one portal login.

    1 vote
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  17. Hidden AUDIT page and corresponding REPORT for global admins to review DELETIONS

    PROBLEM: Having a hard time doing proper audits and reviewing reports that link to changed data and/or deleted data. Often, managers will fix simple issues (like deposits linked to the wrong job, etc) but it's hard to know exactly what they changed and why. Since many pages don't contain complete audit logs for global admins to review, and deleted pages don't have any audit logs available at all, it would be helpful to keep all of this data together.

    SOLUTION: It would be great if all deleted estimates, invoices, tickets, appointments and payments all stored in one place. They wouldn't…

    3 votes
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  18. Sarah, Is there a function to upload a pdf of a *Sales Order* from our Vendors? If not, can we also suggest to have this feature added?

    Sarah,

    Is there a function to upload a pdf of a Sales Order from our Vendors? If
    not, can we also suggest to have this feature added?

    1 vote
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  19. Inventory List

    After clicking on "Inventory," is it possible to make the Category section dropdown an active item. The end result is being able to change categories for individual products from the list view. As it sits, I need to edit each product individually by going into detailed view. Just a suggestion. Thanks for the great system.

    1 vote
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  20. Email notification for New Contracts

    Add email notification to the admin of the account every time a new contract is created or be able to assign them to an employee who will be following up on the contracts or subscriptions.

    1 vote
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