General

  1. Bug: Customer Setting: Required Field when creating ALSO Required on Edit

    We're requiring referral on creation of customers. Considering this wasn't always the case we have some customers with no referral type. Due to the limited scope of the referral report this is creating false statistics as we can no longer edit existing customers without the newly required referral type.

    In the meantime I've made a selection called "legacy" but this is just a workaround. At the end of the day, the implementation is poor and I hope bringing it to your attention allows you to address it.

    All the best!

    0 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Ticket created if recurring invoice fails

    You can have a ticket created if a subscription fails but not a recurring invoice. It would be nice if all the same options were available for both.

    There could really be a lot more management capabilities for subscriptions and recurring invoices. For example - to view by subscription type, have different subscription types, be able to manage each with different global settings and make it easier to keep track of things.

    0 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Quick Fix: Add some line breaks into notification emails

    Hey guys,

    Emails that come through are pretty hard to read, here's what they look like now:

    ---- Reply above this line ----

    "Contact Us Submission: for John Tovarez @ 586-445-5419 Customer details: firstname: John lastname: Tovarez business_name: Roseville Fire Department email: n/a phone: 586-445-5419 Issue Description: Wants to order an Alpha O2 sensor "

    Could we just add a br or something after each category of response? Having them all on one line makes them pretty hard to read. Think this could be a quick and easy fix to make this part of the system look more…

    0 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Allow us to EXCLUDE a charge from being put on a recurring invoice

    The automatic addition of charges onto a recurring invoice is really handy. But, I have had situations where we are working on a special project that needs to be billed seperatly, or we are just in the middle of something where we don't want the charges from that specific ticket being included on the recurring invoice. I know we can go into the invoice and disable that feature for this month, but then there are other charges that we DO want included...If we could select and over-ride on a charge by charge basis, or even a ticket by ticket basis,…

    0 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. GFI Alerts

    It would be great if we could make the RMM Alerts sortable by clicking on the column headers.

    dp

    0 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. 0 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. allow mentions in slack from the comments fields in repairshopr

    I setup repairshopr notifications to send all hidden comments to slack. then I wanted slack to only notify when I am mentioned. Then techs can simply mention another tech in a comment to get the attention of that tech. There needs to be a way to send a message directly to a tech about a ticket and have it recorded in the notes. this seams like a good answer but slack did not recognize the mention from the comment.

    0 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Integration with IBM Dr Watson API

    Hey, I didn't know if you guys had ever seen or considered IBM's Watson API's for reporting integration. They make a lot of bold claims, and it sounds really cool. May not be suited for this application though, I couldn't say.

    https://developer.ibm.com/watson/

    Just thought I'd throw it out there. Thanks for your consideration.

    0 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Need a Return Button on Asset Custom Fields

    When you add an Asset Type and edit the custom fields, there is no way to get back to the list of asset types without going back to admin and choosing Asset Custom Fields.

    0 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Tax rates for recurring invoice

    In CT we have a different tax rate that applies to most of our MSP services. We want our default tax rate to remain the sales tax, but recurring invoices we want to be the separate MSP tax rate. Can we set which tax rate per item in the recurring invoice?

    0 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Allow Admins to remove saved ticket lists

    Sometimes our saved ticket searches need a clean out. As an admin there is no way to delete searches created by other users.

    It would be great is admins or global admins can delete searches created by anyone.

    0 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Unlock API

    I was just taking a look at a demo. One thing that I have found very useful is he has added a simple API integration for your unlock code supplier.
    I just tell the system, through settings, what type of API it is, my account and the API key and voila!
    Now, when I want to sell an unlock I just search the unlock service as I would if I were on our unlock code suppliers site, add it and it automatically submits it with the IMEI I have recorded on the customers ticket.
    It tracks my balance with my…

    0 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. Lead updates customer record

    It would be nice if the customer address/phone number would update when a new address/phone number is entered by an existing customer using a custom widget flow, or at least a prompt to change it, similar to the prompt that happens if an address is entered by an existing customer that doesn't yet have an address set up.

    0 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Opt-Out Check Box for E-mail Addresses

    We want to keep e-mail address as a required field when creating a new customer/creating a ticket,etc, as we feel that it may be missed when a technician is originally checking in the customer otherwise. It would be nice to have a check box for a person that does not want to give us their e-mail address. The check box would satisfy the "e-mail required" feature so that we would know that the person checking in the customer at least asked. Right now, to go around this, we are having to enter fake e-mail addresses for customers that do not…

    0 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Able to select products in Purchase Order in which to print labels for.

    Half of our items now don't need our labels on it. Therefore a simple Check Box per Line Item, and a Check All at the top, would be great to identify which labels will be printed.

    0 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. Klipfolio - Dashboard Design

    Would like to see a "Dashboard" interface that would be customizable to each employee/sales person as well as a company wide dashboard (for sales, cost/revenue/profit, tickets, etc). Ideally develop something that could work with an inexpensive service like https://klipfolio.uservoice.com/knowledgebase/articles/348103-use-web-accessible-resources-as-a-data-source

    0 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Inventory and Purchase order Issues and necessary update

    Hey guys, a few issues we are experiencing:

    Adding another button to the purchase order is necessary:

    Add All Low Stock Items by this Vendor (not on a previous PO yet)

    We place purchase orders before the previous one would arrive, so every time we have to manually remove the items on the new purchase order that are on the older purchase order that hasn't arrived yet.

    Alphabetical sequence is necessary: The sequence of the items on the purchase order is mess at the moment. Also when I check in parts using the purchase order, every time when I check…

    0 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. Please enable copy text on a "Purchase order" page

    When there is a purchase order created the copy text feature is
    disabled on that page. I can't click on the individual items on the list
    and open it in another tab, also I can't copy the name of it.
    Using the purchase order without these (at least one of them) on almost
    the daily basis makes it difficult to manage. Every time when I have to
    check a part what is the reason that is on the list, I have to manually
    open another tab and type it in.

    I wouldn't annoy you guys with this such a small…

    0 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. Add export in Google format button

    Ads the ability to export the customer database in th mapping that is accepted by Google contacts. This would be a great work around versus programming directly to the Google api and would save time when attempting to move contact information from RS to Google contacts.

    0 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. Add punctuation to custom fields

    Add the ability to include punctuation in custom fields types when naming custom fields. (I.e. "has this device been repaired before?)

    0 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  • Don't see your idea?

General

Categories

Feedback and Knowledge Base