General

  1. Notification when ticket is closed

    We like a follow up with a customer a few days after they pickup their computer. It would be great to have a reminder assigned to the person that makes these calls when the ticket is closed.

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Margin's for markup

    Hey guys,
    Just thinking how nice it would be to see how much profit margin that I'm going to make on a estimate. (The difference between the Retail price and the cost of my part. Example:

    When I enter a part into an estimate have it show our cost and the retail cost and then a summary at the bottom of the table that talleys the total.

    SIDE NOTE: When creating a part it would be great to have a few things happen:
    1. Field for URL storage (That way 3 months after I create an estimate and my client…

    5 votes
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    planned  ·  5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Client Portal - add "Hide Invoice" for better client portal filtering

    This is hopefully simple...

    Add a hide invoice button to the client portal "open ticket" area...

    Also... it'd be great to not have a 20 ticket limit in this area. Maybe add pages to this...

    Right now, our larger clients are having a VERY DIFFICULT time using the portal due to these limitations.

    Thanks

    11 votes
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    under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. 3rd party payments

    We currently have partner locations that resell our services and/or collect devices for a commission. However, we allow these locations to secure upfront payment and then they pay us the repair amount minus their spiff.

    I'm aware that you have planned spiff traffic, but I think this is still separate in terms of how it should be accounted for.

    This would also provide better tracking for deal sites like groupon, eBay, etc.

    1 vote
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  5. Filter by Time options for invoices and tickets

    Within the Tickets tab or Invoices tab, it would be great to have the ability to filter by time for tickets and invoices. For example, on the tickets tab we might have 2 or 3 pages of tickets and to see what has come in today, we have to arrow over to page 3. It would be great to have the ability to filter for "today" or "Yesterday" or "Last week" or "This Month", etc.

    3 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  6. Creating Appointments after adding new customers

    New Customer comes in looking for home services. I create the customer setup appointment from new customer screen. After creating appointment. I get a summary screen. There is no way to print that screen. I back space to view customers home screen, refresh the page and still no appointments shown to print out. I have to go to tickets re-setup the appointment just to get a print out to give customer? Can we simplify this process. A waiting customer is not good.

    1 vote
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  7. Add option to Appointment Booking Module to allow time between appointments for single technician

    I am a single technician, and I need to allow travel time between appointments. When there is more than 1 technician on staff, this is normally not an issue. So it would be great if, when there is only 1 technician on staff and available, there was an option to DISALLOW customers from scheduling an appointment for X number of minutes following any currently scheduled appointments.

    2 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  8. Workflow Reminders

    I know we already have a daily and hourly diagnosis reminder that is sent through email. Would it be possible to add a feature that reminds technicians of general workflow? Not only diagnosis reminders, but a simple time untouched reminder. I think it would also be better if this was not done through email, but through SMS. If not SMS then I suppose it could be setup through Slack.

    1 vote
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Field job/appointment update emails

    There doesn't seem to be a way to arbitrarily re-send field job/appointment emails, which is useful if the customer requests that you resend the email.

    It would also be good to have the option of re-sending the email if the appointment date/time is changed.

    8 votes
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    under review  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Tracking Salary/Wages for employees

    1. Add individual employee wages.
    2. Generate repaorts for a selectable time frame with wages/salary earned.
    3. Possibly a feature that shows whether or not an employeed has been paid for that selected time.

    36 votes
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    under review  ·  8 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Reminders

    Be able to filter reminders by tech

    8 votes
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    under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Tickets Dashboard Memory

    The Tickets screen does a great job of remembering Grouping but does not remember (for example) the selected technician. So in terms of job management this is the main screen that each of our techs uses so it would be nice if it could hold this information when flicking back and forth between screens as it does with Grouping
    Thank you
    Greg Williams
    Lincoln Computer Centre

    1 vote
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  13. Need ability to change hard coded fields.

    I need the ability to change the format of certain assets that are hardcoded into the custom fields. For instance, my shop does not need a text field for "Asset Name" - we only check in a certain fixed types of machines. I want to change it to a drop down box that has some predetermined fields - i.e "laptop, desktop, ultrabook, all-in-one" etc. I can't imagine this wouldbe that hard to implement and it seems odd that asset name and serial are still hardcoded fields.

    3 votes
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  14. tag location title to logs of slack intergration for Big Chain accounts

    Add the locations title to the slack update so if you have big chain account with multiple stores you can differentiate between the updates in your slack log.

    1 vote
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  15. Save Settings On Google Cloud Print when you do a new Sync

    As I am setting up My account I noticed that every time you add a printer to CLoud print and sync with Repair Shopr IT resets all the settings even on the printers that did not change.

    0 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  16. Add the ability to add more fields to the 'devices widget'

    Let us put, for example, manufacturers, etc.

    This would let people select that they had a mobile phone, then the manufacturer, then the model, IE,

    Mobile > Blackberry > Blackberry Bold 9000 > Black > Orange > Problems

    31 votes
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    under review  ·  6 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Add bundles to recurring templates

    It would be extremely helpful to be able to add bundles to recurring templates. Thanks.

    1 vote
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  18. QuoteRoller - Proposal Software

    We need the ability to integrate with a proposal software

    1 vote
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  19. Inventory Customer Purchase History

    It would be helpful to have the ability to see which customers purchased inventory items. Perhaps, something is on sale, you sold some, however to find out who purchased during the campaign is not available. Drill down to the actual sale invoice would be another great benefit too.

    17 votes
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    under review  ·  6 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. Customer Profile Request

    An environment variable that we can put in the canned responses or marketr campaigns that insert the customer online profile link.

    4 votes
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