General

  1. Add zip codes in the customer reports as a marketing tool.

    This will help a repair shop to see what zip codes are most popular and if they decide to move their store it will give them idea what direction and how far.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Create an area in the Time Clock Admin to put in future Paid Day off requests.

    When an employee gives notice of a requested paid time off for a date in the future, have a place in the time clock admin that will keep track of this so when that week comes, that day is already put in the totals for the pay period.

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  3. Add UPC code and QTY on hand to expanded line item details

    I am talking about on each individual estimate/invoice lines for the inventory items; when you click on the line to expand for more details, currently what shows is category, tax note, taxable, tax rate; cost; tech and the rma button. Here is would be nice to include the UPC code as well as the qty on hand.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Reporting for Parts Ordered on Tickets

    I have multiple locations and need to track the dollar amount on the parts ordered for repairs. Ideally I would like to give each store a credit card and let them order their own parts but I cannot do that without a way to track the transactions. If I could run a report that says Store "A" bought $2000 in parts to repair customer computers then I could take my credit card statement and match the number up.

    9 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Shade alternate rows on the ticket & Invoice screens

    The ticket and invoice screens would be a lot more readable if there was the option to lightly shade alternate rows.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Allow names or notes to be associated with phone numbers.

    A lot of the time I have customers who give me multiple contact numbers with different people picking up the phone. For example, I just had a husband and wife give me their separate contact numbers for a recent ticket, but I can't make notes in repairshopr as to what number is associated with which person without making a note on the customer page.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Leads - Business name field but now where to enter the information

    There is a Business Name Field but no where to actually add the business name only a First and Last on the new window entry form.

    4 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Add Locations as a header/sort option and group by list.

    It would be great to have "Locations" as a header for Tickets and Invoices and also a "Group By" option for Location. From a managerial aspect of looking across multiple stores, this would be extremely helpful from the ticket and invoice views and the ability to group by location or at least filter by location without changing location from "admin" drop-down.

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  9. Follow-Up Reminder Report

    We would like to be reminded after 6 months of an invoice being posted to call customers if they have not had any additional activity with our business. This would be helpful from a customer service perspective, as well as to drive additional business.

    9 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  10. Have a selling device wizard

    Your repair device wizard is a great feature. You should also offer a selling device wizard which allows a customer to sell their device directly to the store. It should work the same way as the repair wizard only when they choose their options, it would give a price for the device at the end of the journey which allows them to enter their contact details.

    4 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. SN when adding items to ticket

    When you add a serialized item to a ticket under charges, it needs to ask for the serial number then, not when the invoice is created.

    A lot of times, especially with hard drives, the item is already in the unit and sealed then the invoice is made. If the tech forgot to write down the serial number, they have to reopen the machine to get it. If it would ask for serial number when add item to charges, that would be very nice.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Allow the Other field to be editable for Phone numbers

    We have customers who give us numbers for other members of their family. It would be nice to be able to label the phone numbers in a more detailed manner. For instance: instead of just having 2x numbers labeled as mobile and not knowing if its husband or wife you could label the numbers "wife mobile" or "husband mobile". allowing the other field to be edited would allow for that.

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. Email Reminder:Tickets Due Tomorrow

    Hello

    I like the way Repairshopr sends reminder emails, that is very helpful

    With the "Tickets Due Tomorrow" email we get the ticket number and the job description, it would be nice if the email also included the client name

    At the moment we have to click through to the job to find out which customer

    Ideally, the content of the reminder email could be editable in Ticket preferences, but all we really need is for the customer name to be included

    Thank you

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Pay Now button to pay off the entire account balance in customer portal

    Customers are requesting a Pay Now button on the customer portal that allows them to pay off their entire account balance by either Credit Card or PayPal in one go.

    I understand that there's already a Pay Now button next to each invoice. However it's more convenient to the customer to be able to pay off more than one invoice at a time, and saves money on Credit Card transactions if this is made available to them.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Sales/Service Metrics Dashboard

    A Live Dashboard that shows the techs total tickets, sales, invoices month to date. Monthly Totals, Top Services, Top Producers, Who tickets are assigned too, Schedule, Etc. would be very nice to have. I currently produce an excel sheet thats viewed on a 42" Monitor in the service department but its not live.

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. net profit calculation on Sales Summary (Profit & Loss) report

    Just been going over a few figures and was checking the sales reports and thought it would be great to also see the net profit as a percentage so we can see as an overview, what our percentage rate is running at. Very useful when setting or revising pricing policies :)

    7 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Re-occurring Invoices Terms

    I would like the re-occurring Invoices to have a different payment term than on the customer. For Example, we have default pay on completion for customer for immediate services and the re-occurring invoice is for a computer maintenance service they have through us and that one should be due before end of the month. We are becoming a managed service provider and adjusting repairshopr to that service.

    0 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. Contract Tracking by User

    Need ability to see who/tech that is adding notes, sending emails, or making changes in contracts.

    2 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  19. Communication Log Formatting

    Hello

    We like to copy and paste emails into the Communication log from time to time however the communication log strips out the carriage returns and creates an unwieldy block of text which is harder to read than a nicely formatted email.

    It would be great if the paragraph formatting could be retained

    It would also be good if the Communication Log recorded the user details for audit purposes

    Thank you
    Greg Williams
    Lincoln Computer Centre

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  20. Include multiple internet links per customer/contact

    Given our connected world and particularly given that Repairshopr is cloud-based (!) we would like to see multiple internet links which work the same way as multiple phone numbers,

    So within the client screen we could add lnks to (say)
    Web site(s)
    Facebook, Twitter/Instagram and other social media
    Blogs

    If it was done the same way phone numbers are done it might be relativeely easy to implement

    Greg Williams
    LIncoln Computer Centre

    0 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  • Don't see your idea?

General

Categories

Feedback and Knowledge Base