General
3766 results found
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Sorting Ticket Numbers on the Logistics page.
Seems that the sorting is absent when searching for a ticket to tie in with a part order in Logistics. If we can somehow find a solution so that it would be easier to find the ticket number associated, that would be a huge help!
3 votes -
The ability to use repairshopr as a number lookup
I will start by saying this is a bit premature as I haven't yet figured it out from my end, but my staff and myself would like to be able to dial a ticket number into our phones and then have the ticket looked up in RS and the customer called. I thought I would get the idea rolling.
Obviously there would have to be settings as to which number to try first. It would be awesome to just dial the 4 digit ticket number as opposed to the 8+ digit phone number. I'm guessing a similar ability to the…
3 votes -
Can we request for a text field under the ticket view (tab)
Hi There,
I would like to request if we can add a text field under the tickets view/tab.
Thanks,
Gretch
1 vote -
show the added assets in the New Ticket Window
Right now, you have to open a new window to add assets, and then another window in normal usage where you have a new asset... ideally this would be on the new ticket creation screen, so you're not going through 3 tabs to add an item... or at least keep it to 2, and then show what you have added at the bottom of the page before pressing the "Create Ticket" button
3 votes -
2 Variable Deposit Button option
We have ran into a problem when it comes to deposits whether we charge the customer up front for a special order (taxed) or a service fee (non-taxed). When we try to add both of these options, it does not show up on the deposits screen. If there was a way to be able to see both of these options it would be very helpful for our reps. Also, is there any possible way to name the deposits for variable amounts if the 2 options are feasible? Thank you for your help!
3 votes -
Estimates, Tickets, and Parts Orders do not work well together
The workflow for making an estimate, getting approval, making a ticket, and then ordering parts is cumbersome. Right now,if we get a request from a client for something, we make an estimate with all of the line items on it. There is no-where to put any notes about the URLs that the parts are coming from. For that we need to make a ticket but the charges can't be on the ticket yet. Once the estimate is approved, we have to go back to the ticket and manually add all of the items on to it using the parts order…
13 votes -
TICKET(s) GETTING STALE DO THE DIAGNOSTIC Daily E-mail
I would like to be able to have this daily report sent to selected technicians or all of my technicians. As of now, I forward that report. Not hard, but I wish it was automatic.
1 vote -
Vendor Entry and Vendor Detail Screen
After a vendor is entered and created, the View Vendor Detail screen is displayed. In order to create another vendor, I must scroll all the way down the screen to find the link to create another vendor. Why not just place a button link at the top of the View Vendor Detail screen labeled "Create New Vendor"?
Also, vendor websites appear as regular text instead of a hyperlink. Hyperlink would be helpful (with vendor website in a new window).
6 votes -
[API] Colors
Can you expose the elements colors through the API like (user color, status color, ...) ?
2 votes -
URL Links in internal comments
It would be nice to have URL links in the internal messaging to point to related tickets, invoices, estimates etc.
10 votes -
Job Type Reports
Similar functionality as Referral Report, simply for Job Types.
Might I also recommend a quick link from the Month to Date Stats to their respective overall reports.
1 vote -
Add verified checks on Payments page
Similar to the 'Paid' (green check) verification on the main invoices page. Can you add the same feature to be able to verify by payments on the main payments page? When reconciling our deposits it's much easier to do it by payments instead of invoice..
3 votes -
Implement Trello Webhooks
Trello have implemented Webhooks so was hoping RS would provide an integration. We use Trello to list our jobs in a 'quick glance' view so NON RepairShopr users can see "In Queue", "On Bench" & "Ready to collect" as three separate columns. This lets us display basic info on monitors without the need to login to RS.
11 votes -
time clock ip addresses
would be handy if the time clock would log the ip address used to clock in.
I use it to monitor staff but at the minute, if they are running late, they can just clock in using their phone and Im none the wiser about them being late to work.
My till has a fixed IP address so this way I could tell they logged in via the till
9 votes -
Split line item discount into new line item
For reporting it is difficult to see how many discounts my employees give when using the line item discount. It would be great if discounting a line item could create a separate line item to help with reporting discounts.
1 vote -
Vendor Name Sorting
Alpha sorting of Vendors Names or the ability to customize the vendor name sorting order would save time trying to find a vendor name that is currently in a list of random order.
5 votes -
Define additional fields for: "From", "Invoice to", "Owner" and "Delivery"
For part of our business we handle warranty servicing on behalf of manufacturers. Customers’ items are sometimes sent by the retailer/shops to be invoiced to manufacturers/distributors
where customer’s instruments are sent by shops for repair and then possibly returned directly to the owner)
so we need multiple contact/name/address fields/etc fields for "From", "Invoice to", "Owner" and "Delivery"Is there a way to define these? (perhaps they could be stacked on the same screen area with a tab to switch amongst them) Also for them to be EASILY edited from the ticket screen
I appreciate that third party billing has been…
1 vote -
Integration with Livedrive.com
Those of us using Livedrive.com's unlimited data backup for retail customers would greatly benefit from integration with RS. Potential features would include: Automatic creation and deletion of customer account in LD; Date of last backup; Backup Utilization. As settings in LD are very basic, any additional maintenance can be done within LD. So, as a start, the above features would be great start.
12 votes -
I would love to see a monthly report that could be automatically sent
For our clients that are on retainer, a monthly report that you can email to the client automatically that showcases exactly what we did, what effect it had, and really reiterates why they’re paying us. It could include up-time, number of tickets resolved, man hours used, etc.
Thoughts?
1 vote -
1 vote
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