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  1. Allow the ability to grant permissions to groups to edit Ticket Issue Type and Ticket Custom Fields.

    I would like the ability for another one of my techs, who is exposed to the day to day residential tickets to be able to add / edit the Ticket Issue Types and Ticket Custom Fields. It is a tedious process, and I do not have the time nor the direct exposure to the bench work any longer to know what needs to be there for my technicians.

    In short, please make this a group-assignable permission.

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      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Google Drive - Have live backups made of your data to your Dropbox account.

      I have always been curious of why it is that we don't have Google Drive integration in the way that DropBox is done in Apps.
      Why is that?

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      • Add Notification Center Event when a Marketr Campaign runs

        It would be very helpful if there was a way to notify certain users when a Marketr Campaign runs.

        We have a Marketr template that emails customers when their Anti-Virus or other subscription is expiring; we also would like for a staff member to call the customer and follow up as well.

        Perhaps an event option in the Notifications Center for "Marketr - Campaign ran" that we can activate to notify a group of Users when the Expiration Renewal Marketr campaign runs?

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          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Support Canadian Tax Rate

          Please support Canadian multiple tax rates or just enable the same fix as you did for Ireland. Works the same.

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          • LINK Customer Purchases and Payment Payout to Customer Detail Page and Tickets

            We almost always reference the Customer Detail page before making any ticket/invoice/payment to verify there is nothing old that needs to be completed. The Customer Detail page contains all related data of every person in our database, so it's generally our most visited page for each customer. The only thing missing from this record of customer purchases and the payouts for said purchases.

            Please add a Customer Purchases section to the Custom Detail page, and link any equipment purchases and the record of payment payout. We want to know how much money we're billed AND paid out to every customer,…

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            • Cancel Recurring Invoices On Edit Screen

              While viewing a recurring invoice, I should be able to not only pause it, but also cancel it.
              If I'm at a customers page and click Recurring Invoices, and then click on the invoice to view/edit it, I'm only able to edit or pause once there. I then have to co to invoices, recurring invoices (or Admin, recurring invoices) in order to cancel it.

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              • Session lock / PIN Login Suggestions

                It is really nice to be able to have our RS session time out on just certain computers. Before the May 27 changes, we were using the "Custom JavaScript" Chrome extension and a short and sweet script to accomplish this.

                This solution worked pretty well to remind our employees to switch users. For our application, it was nice that you could click out of the Switch User pop-up if you needed to, and it wouldn't lose your progress on anything.

                After the update for the Switch User/Lock function, you now have to enter a PIN, and it locks all other…

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                • Default Billing contact

                  When dealing with companies we usually have a single point of contact for tech issues. But a different person for getting invoices. I see the Invoice CC emails option but I don't want the technical contact getting ANY invoices.

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                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Add a feature to sort invoices by customer, as well as item/status

                        That would allow for bringing all invoices for the same customer to the top for review.
                        In case of the items, all product invoices for instance, could be brought to the top for easier viewing and distributing.

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                        • Improve Warranty Reporting and Destroy functions.

                          There needs to be a way to run a report of upcoming warranty expiration, as well as destroy Expired warranties in bulk. I use this to manage who needs Antivirus renewals and send Marketr emails. I need to be able to quickly and efficeintly destroy warranties so customers do not continue to get AV expired after they have renewed.

                          When I destroy a warranty either from a customer page or warranty list, it returns me to page 1 of warranty list and I must navigate back to the page... It is very time consuming. I would love to see a…

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                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Bug: Customer Setting: Required Field when creating ALSO Required on Edit

                            We're requiring referral on creation of customers. Considering this wasn't always the case we have some customers with no referral type. Due to the limited scope of the referral report this is creating false statistics as we can no longer edit existing customers without the newly required referral type.

                            In the meantime I've made a selection called "legacy" but this is just a workaround. At the end of the day, the implementation is poor and I hope bringing it to your attention allows you to address it.

                            All the best!

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                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • Ticket created if recurring invoice fails

                              You can have a ticket created if a subscription fails but not a recurring invoice. It would be nice if all the same options were available for both.

                              There could really be a lot more management capabilities for subscriptions and recurring invoices. For example - to view by subscription type, have different subscription types, be able to manage each with different global settings and make it easier to keep track of things.

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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Quick Fix: Add some line breaks into notification emails

                                Hey guys,

                                Emails that come through are pretty hard to read, here's what they look like now:

                                ---- Reply above this line ----

                                "Contact Us Submission: for John Tovarez @ 586-445-5419 Customer details: first_name: John last_name: Tovarez business_name: Roseville Fire Department email: n/a phone: 586-445-5419 Issue Description: Wants to order an Alpha O2 sensor "

                                Could we just add a br or something after each category of response? Having them all on one line makes them pretty hard to read. Think this could be a quick and easy fix to make this part of the system look more professional.

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                                • GFI Alerts

                                  It would be great if we could make the RMM Alerts sortable by clicking on the column headers.

                                  dp

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                                    • allow mentions in slack from the comments fields in repairshopr

                                      I setup repairshopr notifications to send all hidden comments to slack. then I wanted slack to only notify when I am mentioned. Then techs can simply mention another tech in a comment to get the attention of that tech. There needs to be a way to send a message directly to a tech about a ticket and have it recorded in the notes. this seams like a good answer but slack did not recognize the mention from the comment.

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                                      • Need a Return Button on Asset Custom Fields

                                        When you add an Asset Type and edit the custom fields, there is no way to get back to the list of asset types without going back to admin and choosing Asset Custom Fields.

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                                        • Tax rates for recurring invoice

                                          In CT we have a different tax rate that applies to most of our MSP services. We want our default tax rate to remain the sales tax, but recurring invoices we want to be the separate MSP tax rate. Can we set which tax rate per item in the recurring invoice?

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