3766 results found

1. Allow modification of purchasers on invoices

   We have a standard POS Client called "WALKIN" When customers don't want to give us their details. It would be nice however if we can modify invoices to be bound to a different purchaser.

   For example is a "WALKIN" customer comes back and would like us to take information so that they are "in the system" we can retroactively re-assign previous purchases to their account.

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2. Add a price check option to customer kiosk

   Sometimes customers ask us to look up parts from our front desk. It would be nice to be able to do a price check on an item in inventory that shows only retail price and hides all the information that they do not need to see.

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3. adding line item dates

   adding date to individual line items.

   We have business customers who get a single monthly invoice. We can set this up as a recurring invoice and then it pulls all the ticket line items automatically at the end of the month and places them on the invoice. We could possibly be adding anywhere from 10-40 line items in a month. Many of our customers want an easy way to know what day of the month that each line item was performed. The easiest way would be to put a date field for each line item, but you can not edit the line-item fields...

   As a work around, you can put tags in the item description. When I add a line item to an invoice, I've been putting {{ticket_date}} in the item description. This will then put the ticket date from the ticket that the invoice is linked too on the line item.

   If I unlink the ticket from the invoice (such as on recurring invoices), it fails to properly put in the right date because you have multiple tickets involved.

   Possible Solution:

   Would it possible to somehow get a {{lineitemcreation_date}} tag created or at least {{current-date}}. This would allow us to put a line-item date tag in every item description that would automatically populate the date of the line-item. It would ideally need to be changeable as well, but this may do for now.

   What about somehow using the tag from the backend of the ticket timer log somehow. It has a date that auto gets added to a charged item description. I am aware that the ticket timer method can auto-add date of line item, but that is only one entry where it is possible.

   adding date to individual line items.

   We have business customers who get a single monthly invoice. We can set this up as a recurring invoice and then it pulls all the ticket line items automatically at the end of the month and places them on the invoice. We could possibly be adding anywhere from 10-40 line items in a month. Many of our customers want an easy way to know what day of the month that each line item was performed. The easiest way would be to put a date field for each line item, but you can not edit… more

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4. Integrate with stockinthechannel.com

   We've just discovered this website stockinthechannel.com that aggregates stock levels, prices etc from major US and UK distributors. If this could integrate with RS that would be amazing. Real time pricing, real time stock levels etc.

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5. Format Addresses in Uppercase

   Postal Addressing standards prefer all lines of the address block to be in uppercase. I'd like to see this as an option or even the default for the address autocomplete, at least for US-based users

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6. Allow tag for multiple technicians / embedded tech photo in appointment email

   Currently the {{techname}} and {{techphoto_url}} tags only associates with the appointment owner and not the Attendees of the appointment.

   It would be great if we could include all the attendee names and photo URL's in the appointment email. We are a security company and many of our on-site service calls require multiple technicians. It would be a great way to let customers know exactly who they should be expecting for their visit.

   Example:

   Hi there!
   We wanted to let you know that we have scheduled a field visit with you.

   Appointment information blah blah blah.

   Your Technician(s) for this visit will be: {{attendeelist}}
   {{attendeephotos}}

   Speaking of tech photo's, the current tech photo URL tag only embeds the photo link (hence URL) but it would be great to embed the tech photo's directly into the email body so the customer does not have to click on the link to open the picture.

   Thoughts?

   Currently the {{techname}} and {{techphoto_url}} tags only associates with the appointment owner and not the Attendees of the appointment.

   It would be great if we could include all the attendee names and photo URL's in the appointment email. We are a security company and many of our on-site service calls require multiple technicians. It would be a great way to let customers know exactly who they should be expecting for their visit.

   Example:

   Hi there!
   We wanted to let you know that we have scheduled a field visit with you.

   Appointment information blah blah blah.

   Your Technician(s) for… more

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7. Invoice admin

   Can you make it on this page https://cyberworks.repairshopr.com/invoices when a user has the ability to view invoices to view a subtotal of the page they are currently on? That way when sorting by total we have a total amount from x customers listed. Makes billing management easier

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8. Change Management

   For larger sites that require Change Control (Management) I would like to see a way for clients to approve changes to their software/hardware.

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9. Recurring revenue

   Are there any reports for recurring revenue from credit cards in the next x days, next month, etc? This would be handy to know for planning events during a given week or month. The prorated is nice but does not mean that is all of the income coming in the next x days. This information would most likely be generated from recurring invoices with a check box on the credit card option.

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10. Create a method that would allow a customer to agree to Ticket terms remotely.

    I have several customers that I provide support to remotely, and advertise remote support as a service I provide. Currently, I have no way to of gathering a "paper trail" on what service the customer agrees upon with your suggested workflow. You have a fantastic system already in place for situations where the customer is physically present (either in my shop, or on-site). What it doesn't do is provide the customer with an "agree to terms" page when I create a ticket. They can view the ticket, and the ticket terms, but can only "sign" it if it's through my RepairShopr login -not the customer portal.

    I suggest that as part of the ticket creation process, an email be sent to the customer where they are given a link that takes them to the Intake form you already provide. They could then review the scope of the ticket, sign, and accept the terms. I would then get a notification that they have accepted the terms, and could then proceed with the usual ticket flow.

    This would be greatly beneficial in dealing with remote customers that are dishonest, by providing me with a document that they have "signed" and agreed to.

    I have several customers that I provide support to remotely, and advertise remote support as a service I provide. Currently, I have no way to of gathering a "paper trail" on what service the customer agrees upon with your suggested workflow. You have a fantastic system already in place for situations where the customer is physically present (either in my shop, or on-site). What it doesn't do is provide the customer with an "agree to terms" page when I create a ticket. They can view the ticket, and the ticket terms, but can only "sign" it if it's through my… more

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11. List the specific tax rate being changed on invoices

    Currently, invoices just say "tax" and list the amount - but do not list the tax rate that is being charged.
    It would be nice to have a tag in the invoice templates to put the rate in.

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12. iPad Screen timeout custom Widget

    We are setting an iPad wth the custom check in widget. Our iPad is mounted in a security counter mount, the issue is if someone starts to do a check in then walks away or to come up to the counter the iPad is stuck on the spot they left off. To get back to the home page we have to unscrew the security mount so we can access the home button to start it over. we need a software button to take it back to the widget start page or a auto timeout after no activity.
    Some people are curious and want to see how it works and then walk away so its unusable until we access the iPad, we need a way to get back to that widgets start page so it takes no employee interaction once the iPad is setup. This is an awesome idea and gonna have endless uses but please give us a way to get to each widget start page.

    We are setting an iPad wth the custom check in widget. Our iPad is mounted in a security counter mount, the issue is if someone starts to do a check in then walks away or to come up to the counter the iPad is stuck on the spot they left off. To get back to the home page we have to unscrew the security mount so we can access the home button to start it over. we need a software button to take it back to the widget start page or a auto timeout after no activity.
    Some people are… more

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13. Adding the referred by menu to the intake form.

    I just started using the intake form so customers can enter their own information to create them selves as a customer, open a new ticket and sign a waiver. The referal metric is very important for us and there is currently not an option to add this drop down menu to the intake form.

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14. Create a report that shows all closed out tickets for a given time as well as all tickets created.

    I need this because I use excell for reporting where I need to figure out what we have coming into the shop WoW. The reporting is adventageous with finding this information out. Also, you can see if your employees are using the system correctly come monday when you cross reference what is in the show and what is not.

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15. Make Time Clock Easier - GEO fence? - GPS? - improved calendar? something.

    I love repairshopr. The most annoying part of it for me right now is the time clock. I have to correct numerous time clock issues every pay period.

    Improving one of these two areas could make it so much easier:
    1. Make clocking in easier for employees
    or
    2. Make correcting the clock in times easier

    The first option would be ideal. Some of my ideas for making it easier to clock in:

    1. Give the administrator the option to enable a very obvious, bold notice at the top of the each employee's screen (no matter what page they're on in repairshopr) if they're logged in and using repairshopr but not currently clocked in.
    2. Alternatively, give admin the option to require hourly employees to clock in before they can use repairshopr. (this may not totally fix it for me, as some employees prefer to make notes about on-sites during off hours / when they're not clocked in) - I also saw this suggested elsewhere and voted it up.
    3. Add the functionality to the repairshopr phone app to automatically clock-in the employee once they get to work. This would solve the issue where they get to work and start helping a customer before ever having a chance to sit down in front of a computer.
       • maybe you could accomplish this using GPS on the phone
       • you might also be able to accomplish this by clocking in the employee once their phone joins the wifi network at work (perhaps only during their scheduled work hours?).

    Alternatively, it would also be helpful to improve the pop-up calendar function that is used in repairshopr when correcting a time entry. As it is, I would love it if I could simply adjust the slider a tiny bit in order to make minor corrections to an employee's time entry. But, instead, once you click in the field it resets to today's date and you have to tell it what day, hour, and minute you want it to be. It gets tedious very quickly and makes me more likely to make mistakes when trying to correct mistakes.

    I love repairshopr. The most annoying part of it for me right now is the time clock. I have to correct numerous time clock issues every pay period.

    Improving one of these two areas could make it so much easier:
    1. Make clocking in easier for employees
    or
    2. Make correcting the clock in times easier

    The first option would be ideal. Some of my ideas for making it easier to clock in:

    1. Give the administrator the option to enable a very obvious, bold notice at the top of the each employee's screen (no matter what page they're on in… more
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16. New Customer Search Fields

    Doing a marketr campaign, I realized there are a few parameters missing to search customers by. I think these parameters could allow for extremely useful marketr campaigns.

    Ticket Status (ie. New, In progress, Resolved)
    What type
    Time since last update (days)
    Orphaned Invoices (not connected to ticket because retail)
    Time since last paid invoice

    This would allow marketr to follow up with customers after a repair with a custom message, to auto-email customers who haven't picked up a device, and to mimick a repair follow up email but specifically tailored to customers who bought a device. Because it's a marketr, we can even go back into these campaigns and update the emails to keep them relevant to store events/ policies.

    Doing a marketr campaign, I realized there are a few parameters missing to search customers by. I think these parameters could allow for extremely useful marketr campaigns.

    Ticket Status (ie. New, In progress, Resolved)
    What type
    Time since last update (days)
    Orphaned Invoices (not connected to ticket because retail)
    Time since last paid invoice

    This would allow marketr to follow up with customers after a repair with a custom message, to auto-email customers who haven't picked up a device, and to mimick a repair follow up email but specifically tailored to customers who bought a device. Because it's a marketr,… more

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17. Use Ticket Status in Invoice Dashboard

    Will you please add the Ticket Status column to the Invoice Dashboard? It would be super helpful to see tickets marked "resolved" but not paid, or maked "new" or "in progress" but paid. Sometimes employees forget to close out a ticket/invoice/update ticket.

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18. Payment form

    When checking a customer out after click on payment form there is a drop down menu that gives us options to choose which method of payment i.e. cash/card etc. Instead of a drop down i think having a widget or button that lists the different payment methods to take would be more effective. Often times when we are rushing through when it gets busy sometimes we over look the payment form method and accidentally select credit card instead of cash which throws off the closing reading (Z report) at the end of the day. Making a button would allow us to select correct payment then only proceeding with payment processing.

    When checking a customer out after click on payment form there is a drop down menu that gives us options to choose which method of payment i.e. cash/card etc. Instead of a drop down i think having a widget or button that lists the different payment methods to take would be more effective. Often times when we are rushing through when it gets busy sometimes we over look the payment form method and accidentally select credit card instead of cash which throws off the closing reading (Z report) at the end of the day. Making a button would allow us… more

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19. Required Customer Fields Small Tweak

    Currently we require that all of our customers provide an email as we deliver invoices and receipts via email.

    However, in the rare occasion that a customer does not have an email or they simply don't want to share it, we need a "fake" email of sorts that we are allowed to enter in the required email field. A default email or something of the like.

    And here's why:
    Since we require an email for creating a new customer, if we have a customer come in that doesn't have one, the manager must then go into the backend of RepairShopr and make changes to the customer required fields. The employee will then be able to add the new customer and then the manager must re-enable the email as a required field. It's a hassle.

    Instead of doing that, lets just have an "email" that allows it to be entered in the field and create the customer. And why not extend that to the phone number field? Sometimes people don't want to provide a phone number and only want to be contacted via email. That's customer service for ya.

    Additionally, maybe that particular keyword "email" that goes in there can be tracked so we can see how many people at the end of the year refused to provide an email or didn't have one. That would be a neat to have data on that but is not necessary.

    Currently we require that all of our customers provide an email as we deliver invoices and receipts via email.

    However, in the rare occasion that a customer does not have an email or they simply don't want to share it, we need a "fake" email of sorts that we are allowed to enter in the required email field. A default email or something of the like.

    And here's why:
    Since we require an email for creating a new customer, if we have a customer come in that doesn't have one, the manager must then go into the backend of RepairShopr… more

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    under review  ·  Rajesh Agarwal responded

    I think you should probably setup a wildcard email for your domain, then you can add emails that are still unique like:

    fake1@mydomain.com
    fake2@mydomain.com

    etc

    If the email says “fake” in it – we won’t actually send the email, but we don’t want an accidental email going to a real domain – like gmail/aol/etc – that can get you blocked from emailing.

    It would be easy to search your database for “yourdomain” and see everyone that provided no email..

20. Filtering Invoices by User

    Need the ability to search for invoices under a particular user/tech/salesperson.

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