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  1. Expanding the Contact Module

    I work with a number of small businesses with multiple employees and often the primary contact isn't the business owner but rather the Office Manager.

    It would be great if a contact module could be added where not only are the eMail and phone number details stored but also custom entries like the contacts login credentials for their PC, eMail, Dropbox account etc. The ability to select the contacts computer and mobile device from the company assets list would also be useful.

    In this way the Customer page could be reserved for site wide details such as the public static…

    5 votes
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      planned  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Option to print/show on PDF for individual Custom fields including checkboxes

      Option to print/show on PDF for individual Custom fields including checkboxes. Eg. We like to print a Ticket Receipt and give it to the customer when they drop off a job to confirm what we have received from them.

      This includes custom fields such as Charger checkbox, laptop bag checkbox, other equipment text field.

      Checkboxes don't show up on a ticket receipt (I guess they would all show up if they did which wouldn't be good for us). Id like the option of showing only selected checkboxes on the ticket receipt.

      4 votes
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        under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • Mobile & Phone number in calendar

        I would like to see the mobile and phone number listed in description when synced to Google Calendar as well...

        At the moment it will only show the customers "phone" quite often, we may need to contact the customer on there mobile, and it's easier for the field agents to have access to these details within the calendar..

        Would this be possible?

        2 votes
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          planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Add Bitcoin as a Payment option with integration to Bitpay

          Would be good if you integrate Bitcoin as a payment option for repair shops that accept this method of payment. You can integrate the Bitpay api into your system. Bitpay is basically a payment processor for repair shops that don't want to end up with the bitcoin at the end of the day.

          They process all bitcoin transactions for you and convert it directly into currency of choice and deposits that directly to your bank account avoiding all the volatility that has to do with Bitcoin.

          20 votes
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            under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
          • Marketr campaigns based on custom field and inactivity

            We get lots of leads from our website form. Often they are inquiring if something can be fixed, etc.
            These leads sometimes don't pan out, however our webform asks for their email, so even the ones that don't workout, we have their email address.

            It would be great if we could create a campaign based on some criteria, such as a checkbox for example, where those leads (who have been converted to customers) that have a checkbox checked (indicating they have not been converted) could be emailed after xxxx number of days for special offers, reminders, etc.

            ie. We'd like…

            4 votes
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              planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • Web design and hosting services module

              My idea is to integrate a module to sell and invoice other services which could really use the existing recurring invoicing feature.

              Its no news that computer repair is becoming very competitive as computers become more popular and most of us have emerged into other related industries such as web design, hosting, security systems and even printing.

              7 votes
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                7 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • Easier data entry of Custom Fields

                We would like easier data entry of Custom Fields if possible.

                Option 1 - Make it so you can change the data in the Additional Information box - specifically the custom fields data/ check/uncheckboxes straight from the ticket screen. Have button to "save changes" in Additional Information box.

                Option 2 - Keep as is, to change you must click on 'edit custom fields' but move the 'save' button from the bottom of the list to the window next to Cancel as users keep forgetting to press save as it is out of view at the bottom of the list.

                1 vote
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                  under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Change the custom fields auto-capitize first letter when printing/PDF to same as source formatting

                  Change the custom fields auto-capitize first letter when printing/PDF to same as source formatting. It looks messy when printing/PDF as it changes the source formatting. For example : -

                  Custom field 2. RAM Check currently changes to 2. ram check

                  1 vote
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                    planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Sales Detail Report

                    Be able to pick an item to run the report. Include the link to the invoices as well. Thanks.

                    2 votes
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                      under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • GoToAssist Integration

                      Would love to see integration with Citrix's GoToAssist Remote Support. They have great API's!

                      11 votes
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                        under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Need a open quotation reminder please :)

                        Please can you guys add the same reminders for quotations as you have for invoices. I want the system to tell customers that we have sent them a quotation and we have not received a go ahead or response on their quotation yet. And that if we have no response in 30 days we will assume that they have abandoned their machine.

                        Please guys the same as the open invoice reminder but just for quotations.

                        1 vote
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                          under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • QR Codes instead of barcodes

                          Wouldn't it be nice that if I grab a device for repair, the ticket would have a QR code that when I scan that with my mobile phone, I get the mobile page for the related ticket? Barcodes are a nice idea, however I think QR Codes would work better in this instance.

                          8 votes
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                            under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Special order parts.

                            Currently it appears the only way to put in a part order is to have it tied with a ticket. There are parts and products that are ordered only once, and that either don't require installation, or the the customer chooses to install themselves. This means no need for a ticket. It would be nice to associate a part order to customer, but not require a ticket.

                            21 votes
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                              under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • CUSTOM FIELDS

                              IT WOULD BE GREAT IF YOU COULD UPLOAD CUSTOM FIELDS BULK FROM AN EXCEL SHEET.
                              MAKES
                              MODELS
                              COLORS

                              2 votes
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                                under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Edit reminders

                                The reminders feature is really nice, but it's lacking features to edit and add to an existing reminder. All it lets you do right now is add and clear. It would be cool if you can attach reminders to more than just a customer name, too. Like associate a ticket/estimate/invoice...

                                16 votes
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                                  5 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • Coupons

                                  One of the things we're looking at adding is a coupon system. What would you like in a coupon system? How would you use it? Who would you offer coupons to and how? How should they be designed? What kinds of coupons would you offer? Please share your comments and feedback here!

                                  42 votes
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                                    under review  ·  26 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Allow Customers to Update Their Billing Info

                                    I would love for my customers to be able to log into their profile and view/edit any of their contact information, especially as it relates to billing. It would also be great if they could view/edit/add payment methods (PayPal, credit card(s), ect).

                                    As a bonus it may also be cool to see a simple check box of "save card on file" when customers are paying their invoices via credit card online.

                                    18 votes
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                                      under review  ·  6 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Followup - To Do system for entire staff

                                      Hello~

                                      It would be great to be able to keep an entire team up to date on any special "to-do's" or "follow-ups" that are required. Think of it like a pin up/sticky note system that your entire staff can easily see and update.

                                      Currently, we can only setup reminders for ourselves... as good as we all are... sometimes having other's be able to see these reminders can help get task done if someone falls behind.

                                      The more collective we are... the better we are~ Kind of like the Borg :)

                                      13 votes
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                                        8 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Reminder button in ticket and customer view.

                                        This button would allow reminders to be place on the calendar and in the reminder section. Allowing for easy follow ups without creating ticket just yet.

                                        This can also be merged with the Appointment button, but with an options menu; appointment or reminder or followup.

                                        2 votes
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                                          under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Ticket title on the dashboard description

                                          It would be very helpful to have the ticket title apart of the dashboard short description. (Email isn't helpful at a glance if space needs to be made)

                                          3 votes
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                                            2 comments  ·  Flag idea as inappropriate…  ·  Admin →
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